Related Manuals for 3Com 3CCFEM556
Summary of Contents for 3Com 3CCFEM556
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Page 1: User Guide
Part No. DO711 Published June 1998 3Com Megahertz 10/100 LAN+56K* Modem PC Card User Guide... - Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
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Page 3: Table Of Contents
ONTENTS NTRODUCTION PC Requirements Installation and Setup Overview NSERTING AND Before Inserting the LAN+Modem Card Package Contents Identifying the LAN+Modem Card Ports Inserting the LAN+Modem Card Connecting to a Network Connecting to a Telephone Line Disconnecting and Removing the LAN+Modem Card Disconnecting the Cables Removing the LAN+Modem Card NSTALLATION FOR... - Page 4 NSTALLATION FOR Before Running Setup Running Setup Running AutoLink to Install Novell Netware Clients For Additional On-Line Information NSTALLATION FOR About Point Enablers and Card Services Avoiding Memory Manager Conflicts Running the Point Enabler Under DOS Using Autolink to Install the Point Enabler Using the Modem Under DOS SING THE ODEM...
- Page 5 Forcing Full-Duplex Mode Basic Modem Troubleshooting PECIFICATIONS ECHNICAL UPPORT On-line Technical Services World Wide Web Site 3Com FTP Site 3Com Bulletin Board Service 3ComFacts Automated Fax Service Support from Your Network Supplier Support from 3Com Returning Products for Repair ROUBLESHOOTING...
- Page 6 ORPORATION FCC C LASS ERTIFICATION FCC D ECLARATION OF IMITED ARRANTY TATEMENT ONFORMITY OFTWARE ICENSE GREEMENT...
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Page 7: Introduction
NTRODUCTION ® The 3Com Megahertz 10/100 LAN+56K Modem PC Card (called the LAN+Modem card in this guide) links your notebook computer to a Fast Ethernet or Ethernet network and provides a high-speed modem connection to a telephone line. The LAN+Modem card (Figure 1) complies with Personal Computer Memory Card International Association (PCMCIA) Release 2.0 and 2.1 Type II, Type III, Type IV, or... - Page 8 Complies with both the V.90 56K standard and x2 technology protocol. Standard officially determined in February 1998; ratification expected in September 1998. See http://www.3com.com/56K for details. Digital Line Guard from being damaged by overvoltage from ISDN or digital PBX lines.
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Page 9: Pc Requirements
PC Requirements 50 Mhz 80486 or faster microprocessor 10MB of disk space for a complete installation, including the optionally installed speakerphone and communications software included with the LAN+Modem card PC Card (PCMCIA) Type II, Type III, or CardBus PC Card slot 3.5-inch floppy drive Access to a network port for a network connection Access to a telephone line for a modem connection... - Page 10 1: I HAPTER NTRODUCTION 3 Load the network driver and supply the configuration information that will give you access to your network. What driver you load depends on your network. Choosing and loading the driver are automatic as part of the Setup procedure.
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Page 11: Inserting And Connecting The Card
Before Inserting the LAN+Modem Card 1 Examine the contents of your LAN+Modem card kit. Refer to “Package Contents” in this chapter. 2 Familiarize yourself with the LAN+Modem card. Locate and identify the LAN and modem ports on the card. Refer to the section “Identifying the LAN+Modem Card Ports”... -
Page 12: Package Contents
This software is installed optionally during Setup. If any of these items are missing, contact your network supplier immediately. For instructions on returning material to 3Com, refer to the Limited Warranty statement at the end of this guide. Identifying the LAN+Modem Card Ports The dual-function LAN+Modem card has a LAN port and modem port. -
Page 13: Inserting The Lan+Modem Card
Inserting the LAN+Modem Card When attaching connectors to the LAN+Modem card, insert them with the icon side up. Be sure to attach the connector to the correct port. You cannot damage the card using the wrong port, but it will not operate if the cables are mismatched. -
Page 14: Connecting To A Network
2: I HAPTER NSERTING AND Some operating systems (such as Windows 95) or card and socket services applications detect the card as soon as you insert it, then immediately prompt for the information required to install your network drivers. Experienced users may install the card in this way. -
Page 15: Connecting To A Telephone Line
Connecting to a Telephone Line 1 Attach the modem adapter to the modem port on the LAN+Modem card. Refer to Figure 5. Figure 5 Connecting the Modem Adapter to the Card 2 Connect the RJ-11 telephone extension cable (supplied with the LAN+Modem card) from the telephone outlet to the line port of the modem adapter, as shown in Figure 6. -
Page 16: Disconnecting And Removing The Lan+Modem Card
2: I HAPTER NSERTING AND 3 To add a telephone set to the configuration, connect the cable from the telephone to the telephone port on the modem adapter, as shown in Figure 7. The telephone port on the modem adapter is labeled with a telephone icon. - Page 17 Disconnecting and Removing the LAN+Modem Card Figure 8 LAN and Modem Cable Clips To release the cable from the card, squeeze the clips located on the sides of the connector, as shown in Figure 9. CAUTION: Do not pull the cable to disconnect the connector from the card.
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Page 18: Removing The Lan+Modem Card
2: I HAPTER NSERTING AND ONNECTING THE Figure 9 Disconnecting Cables from the Card Removing the LAN+Modem Card To remove the card, reverse the installation procedure. On most systems, you do not have to power down the computer before removing the card. See “Hot Swapping,” below. Some card slots have buttons or levers for ejecting the card. -
Page 19: Installation For Windows 95
Network driver updates are available on 3Com’s World Wide Web site at http://www.3com.com. The drivers are in the Support area. Locate the Support Welcome screen, Select Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at 1-408-980-8204. NSTALLATION FOR INDOWS... -
Page 20: About Windows 95 Prompts
3: I HAPTER NSTALLATION FOR About Windows 95 Prompts During setup, Windows 95 may prompt you for an Installation Disk or the Windows CD-ROM several times. Be sure that the path or device you supply to this prompt is correct. Here are some guidelines: If Windows 95 prompts for a disk from the manufacturer, put the requested Installation Disk in the floppy drive. - Page 21 Do not insert the LAN+Modem card until you’re instructed to do so. 1 Insert Installation Disk 1 into your computer’s floppy drive. 2 Click Start. 3 Click Run. 4 Enter a:\setup Follow the instructions as they appear on the screen. Setup prompts for a directory for installing the LAN+Modem card software.
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Page 22: Confirming Installation
Installation Test that appears on your screen. Besides testing modem functions, it registers the LAN+Modem card by using the modem to make a direct call to 3Com. 11 After your registration is complete, Setup displays the "Install Optional Software” screen. This screen... -
Page 23: Testing The Modem After Installation
“This device is working properly.” 7 Click the Cancel button to return to System Properties. 8 Double-click Multifunction Adapters. It should display an entry for the 3Com Megahertz 10-100+56K PC Card. 9 Double-click the entry for the LAN+Modem card. It should confirm “This device is working properly.”... -
Page 24: For Additional On-Line Information
The LAN+Modem card software includes utilities that provide additional information on installation and setup. From the Start menu, select Program, then select the 3Com PC Card Diagnostics program group. The following utilities are available: LAN diagnostics, for information on networking with... -
Page 25: Installation For Windows Nt
Web site at http://www.3com.com. The drivers are in the Support area. Locate the Support Welcome screen, Select Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at 1-408-980-8204. Running Setup The Setup program: Copies diagnostics files to your hard drive... - Page 26 first-time users on the Setup help screen. 10 Select Have Disk. Specify C:\MHZ or another path as chosen in Step 4. 11 Select 3Com Megahertz 10-100 + 56K PC Card and click OK. Wait while the files are copied . At the Network Settings...
- Page 27 C:\MHZ or another path as chosen at Step 4 and click OK. 21 Select 3Com Megahertz 10-100 + 56K PC Card (Modem Interface) and click Next. 22 Select a port for the modem and click Next. This port should match the COM port selected in Step 11.
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Page 28: For Additional On-Line Information
4: I HAPTER NSTALLATION FOR For Additional On-Line Information The LAN+Modem card software includes utilities that provide additional information on installation and setup. Open the C:\MHZ folder to locate the following utilities: LAN diagnostics, for information on networking with the LAN+Modem card Modem diagnostics, for information about modem status and operation. -
Page 29: Installation For Windows For Workgroups
Web site at http://www.3com.com. The drivers are in the Support area. Locate the Support Welcome screen, Select Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at 1-408-980-8204. Before Running Setup Before running Setup, read the README.TXT file on Installation Disk 1. -
Page 30: Running Setup To Install Microsoft Network Clients
5: I HAPTER NSTALLATION FOR Running Setup to Install Microsoft Network Clients During the Setup procedure, you will be prompted to insert the LAN+Modem card into any PC Card slot in your notebook. If you need directions for inserting the card, refer to Chapter 2, “Inserting and Connecting the Card,”... - Page 31 15 From the list of network adapters, select Unlisted Or Updated Network Adapter, and click OK. 16 Specify C:\MHZ or another path as chosen in step 5. 17 Select 3Com Megahertz 10-100 + 56K PC Card and click OK. 18 Click OK.
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Page 32: For Additional On-Line Information
CONFIG. The CONFIG help library is described in “Accessing CONFIG Help Topics” in Chapter 9. These utilities are available in the 3Com PC Card Utilities program group created by Setup. Also, be sure to check your Installation Disks for README.TXT files containing the latest updates. -
Page 33: Before Running Setup
Web site at http://www.3com.com. The drivers are in the Support area. Locate the Support Welcome screen, Select Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at 1-408-980-8204. Before Running Setup Before running Setup, read the README.TXT file on Installation Disk 1. -
Page 34: Running Setup
6: I HAPTER NSTALLATION FOR Running Setup During the Setup procedure, you will be prompted to insert the LAN+Modem card and insert it into any PC Card slot in your notebook. If you need directions for inserting the card, refer to Chapter 2, “Inserting and Connecting the Card.”... -
Page 35: Running Autolink To Install Novell Netware Clients
8 After restarting your computer, run the PC Card Installation Test that appears on your screen. Besides testing modem functions, it registers the LAN+Modem card with 3Com. Running AutoLink to Install Novell Netware Clients If you do not have a netware client already installed on your computer, the AutoLink™... -
Page 36: For Additional On-Line Information
CONFIG. The CONFIG help library is described in “Accessing CONFIG Help Topics” in Chapter 9. These utilities are available in the 3Com PC Card Utilities program group created by Setup. Also, be sure to check your Installation Disks for README.TXT files containing the latest updates. -
Page 37: Installation For Dos
Web site at http://www.3com.com. The drivers are in the Support area. Locate the Support Welcome screen, Select Network Interface Cards, then select Software/Drivers. You can also obtain the latest drivers the 3Com Support BBS at 1-408-980-8204. You must run the CONFIG program to display or print network driver installation instructions. -
Page 38: Avoiding Memory Manager Conflicts
7: I HAPTER NSTALLATION FOR Card Services software, which is usually loaded on computers at the factory, is a software utility that coordinates card access to sockets and system resources, including device drivers, utilities, and application programs. To manage the computer’s basic hardware configuration, Card Services automatically sets the I/O base address, interrupt request level, and the CIS memory base address for PC and PCMCIA cards. -
Page 39: Running The Point Enabler Under Dos
Follow these steps to exclude a sample 8 K memory range: 1 Make a backup copy of the CONFIG.SYS file. 2 Use a text editor to edit the CONFIG.SYS file on your computer. 3 Exclude the memory range that the LAN+Modem card is using. -
Page 40: Using Autolink To Install The Point Enabler
7: I HAPTER NSTALLATION FOR Using Autolink to Install the Point Enabler To install the point enabler with the Autolink program: 1 Insert Installation Disk 2 into the floppy drive. 2 Run AUTOLINK.EXE. This will create a subdirectory called C:\NWCLIENT and copy all files and drivers needed to connect to the NetWare server. -
Page 41: Using The Modem
Hints for Good Connections Use the following information when you set up your communications software to help your modem connect at the highest possible speed: If you have call waiting, disable it. Call waiting generates a tone on the line that causes results similar to static. -
Page 42: Setting Up Your Communications Software
U.S. Robotics Courier If your communications software does not list either of these modems, select Megahertz CC3288i. Also, check the 3Com Megahertz World Wide Web site at www.mhz.com/intransit/support/ (select “Software and Drivers”) for initialization strings for different communications applications. You can also obtain modem information from the 3Com Support BBS at 1-408-980-8204. -
Page 43: Setup For Communications Applications
HyperTerminal is the resident telecommunication application supplied with Windows 95 and Windows NT 4.0. This section shows you how to place a call to 3Com Corporation's BBS. Although 3Com Corporation does not charge for the connection, there may be toll charges associated with the phone call. -
Page 44: Making Calls From A Hotel Or Business Pbx
You may hear a brief handshaking as the modem tries to establish a connection. Next you should see, “Welcome to 3Com Corporation BBS.” If so, the modem has established a connection and is working properly. Making Calls from a Hotel or Business PBX Normally, your LAN+Modem card waits for a dial tone before dialing. -
Page 45: Advanced Modem Features
Advanced Modem Features Automatic Credit Card Dialing When you make a credit card call, your modem detects the audible signal that indicates when you should enter your credit card number. When it detects this sound, the modem automatically enters your credit card number and places the call. -
Page 46: Speakerphone Support
8: U HAPTER SING THE Speakerphone Support Speakerphone software can be installed automatically when you run Setup. This software lets you use your computer as you would a telephone. Your computer must be equipped with a sound card, a speaker, and a microphone (either built-in or external). -
Page 47: S Register Values
ATCMDS.TXT in the Help directory on Installation Disk 2. You can also download the latest AT-command text file from the 3Com Support BBS at 1-408-980-8204 or copy it from the 3Com Megahertz World Wide Web site at www.mhz.com/intransit/support/. S Register Values The AT command settings are stored in the S Registers. -
Page 48: Flash Rom
If issues arise with your modem, the firmware can be updated to correct problems without returning the card to 3Com. You can also use flash upgrades to install the latest firmware for your modem. For information on obtaining upgrades as they become available, check 3Com’s World Wide Web site at http://www.3com.com and the 3Com... - Page 49 Sending and Receiving Faxes The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or...
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Page 51: Diagnostics And Troubleshooting
Monitoring the LAN LEDs The status LEDs on the network connector are used for verifying the integrity of the link between the LAN+Modem card and the network hub (Figure 10, Table 1). The PC Card must be connected to the network (see Chapter 2) and the network driver must be installed (see Chapter 3). -
Page 52: Card Diagnostics Programs
Windows LAN and Modem Diagnostics and other utilities are automatically installed by the Setup program. They are available from the 3Com PC Card Utilities program group. Using WNICDIAG The LAN Diagnostics utility for Windows 95 and NT 4.0 includes Self Test, Echo test, Card Properties viewer, Support information, and Problem Report generator. -
Page 53: Using Windiag
Help. To run WINDIAG: 1 Click the Windows Start menu. 2 Select Programs. 3 Select 3Com PC Card Utilities. 4 Select Modem Diagnostics. WINDIAG collects information about your system and creates a detailed log. It also includes a dial-up test. - Page 54 9: D HAPTER IAGNOSTICS AND To run the diagnostics test: 1 Start CONFIG from Installation Disk 2 by typing: a:\config.exe 2 From the main menu, select Configuration and Diagnostic Program and press [Enter]. Follow the instructions provided on the Diagnostics screen. Press [F1] for a description of the available diagnostics.
- Page 55 Table 2 CONFIG Information Library (continued) Menu Item Description Configuration and Diagnostic Program Release Notes Table 3 lists the topics covered in the CONFIG Installation Tips menu. Select Installation Tips (ReadMe) from the CONFIG main menu to see these topics. Table 3 CONFIG Installation Tips Menu Item Description...
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Page 56: Setup Problems In Windows 95
The computer may not see the network. In the Control Panel/System/Device Manager list, a yellow exclamation point may appear next to the 3Com LAN+Modem card listing under Network Adapters, but the Multifunction Adapter and Modem functions will appear to be functioning correctly. -
Page 57: Com Port Assignments
The system may show a valid COM port setting for the modem, but your application doesn’t recognize it. In the Control Panel/System/Device Manager list, a yellow exclamation point may appear next to the 3Com LAN+Modem card listing Modems, but the Network Adapter and Multifunction Adapter listings appear to be functioning correctly. -
Page 58: Pcmcia Controller Verification
9: D HAPTER IAGNOSTICS AND 3 Set your computer’s IRDA port (if any) to COM2. If COM2 is not an option, assign the serial port to the address 2F8,3. (2F8 is the memory address for COM2; 3 is the Interrupt.) 4 Reboot. -
Page 59: When To Remove The Card Software
1 Put Installation Disk 1 in the floppy drive. 2 From the Start menu or File Manager, open the 3Com PC Card Utilities program group and run Uninstall. 3 If Uninstall is not available from the program group, you may have to run it from C:\MHZ (or the directory you specified for Setup). -
Page 60: Windows 95 Troubleshooting
At the time of this release of the LAN+Modem card, Windows 98 was not available and is not currently supported. As Windows 98 becomes available, check the 3Com World Wide Web site at http://www.3com.com for information on using the LAN+Modem card under Windows 98. You can also find updates for Windows 98 support on the... -
Page 61: Windows Nt Troubleshooting
Windows NT Troubleshooting Driver not loading correctly Check the event log Modem won’t install. Modem won’t fax. Windows NT Diagnostics Windows NT Troubleshooting Download the latest Service Pack from Microsoft (Service Pack 3 or newer). From the Start menu, select: Programs/Accessories/AdminTools/ EventViewer Check the event log for errors. -
Page 62: Windows Nt 5.0 Support
At the time of this release of the LAN+Modem card, Windows NT 5.0 was not available and is not currently supported. As Windows NT 5.0 becomes available, check the 3Com World Wide Web site at http://www.3com.com for information on using the LAN+Modem card under Windows NT 5.0. -
Page 63: Lan Problems With Ndis2 Drivers
LAN Problems with NDIS2 Drivers Symptom No adapter detected. Card services could not allocate LAN IRQ. Card services could not allocate LAN I/O PORT base address. Bank select port failed to respond. Enabler cannot activate the card. Enabler activates the card but it cannot see the server. -
Page 64: Lan Problems With Odi Drivers
9: D HAPTER IAGNOSTICS AND LAN Problems With ODI Drivers Symptom Unable to configure the adapter. After running VLM.EXE, “File Server Not Found”. Machine displays “Using DOS ver x.xx” then hangs. The LSL is not loaded. A TSR is loaded above the driver. The Adapter did not initialize. -
Page 65: Basic Lan Troubleshooting
Basic LAN Troubleshooting Troubleshooting Guidelines Check the card installation by reviewing Chapter 2. Inspect all cables and connections. Make sure you are running the latest BIOS for your PC. Try a different LAN+Modem card in the same computer. Try the LAN+Modem card in another computer. Also, if you removed the card or shut down your computer while diagnostics were running, you must remove and reinstall the card using the procedures described in... -
Page 66: Basic Modem Troubleshooting
9: D HAPTER IAGNOSTICS AND Basic Modem Troubleshooting Symptom COM Port Conflict (Modem on Com3 03E8, IRQ 3) Can't hear modem or speaker ERROR Message Modem doesn't dial correctly Modem not responding ROUBLESHOOTING Solution Indicates a conflict between two drivers claiming the same IRQs. - Page 67 Be sure you selected the correct printer driver in your word processing program. Turn off all power management. If you do not have a 3Com modem listed, refer to “Setting Up Your Communications Software” in Chapter 8. Make sure the parity, modem speed, word length, and stop bits are set up according to specifications.
- Page 68 9: D HAPTER IAGNOSTICS AND Symptom NO DIAL TONE Message DIGITAL LINE ERROR Message Modem clicks repeatedly, but no connection is made Modem will not work with IBM notebooks. ROUBLESHOOTING Solution Check all the cable connections and make sure they are secure. The connection to the phone line could be incomplete, or the phone cable could be bad.
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Page 69: Pecifications
PECIFICATIONS Table 4 Specifications Network Interface 3CCFEM556 PC Card Physical Dimensions Length Height Width Weight Environmental Operating Range Operating temperature Relative humidity Card Information Structure (CIS) Memory Size CIS: 256 bytes Network Cable Specifications Category 3 LAN and high-speed data cable (10 Mbps) that meets the requirements of EIA/TIA-568 and EIA/TIA TSB-36 (for example, ®... - Page 70 A: S PPENDIX PECIFICATIONS Table 4 Specifications (continued) Power consumption (active mode) 10BASE-T LAN 100BASE-TX LAN Modem 10BASE-T and Modem 100BASE-TX and Modem Certification x2 protocol support CCITT recommendations supported: V.90. V.34 1996. Full-duplex asynchronous at 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200, 12,000, 9600, 7200, 4800, or 2400 bps with or without MNP.
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Page 71: B Technical Support
3Com FTP Site You can download drivers, patches, and software from the 3Com public FTP site using the Internet. Your FTP client will require the following information: Hostname: Username: Password:... -
Page 72: 3Com Bulletin Board Service
B: T PPENDIX ECHNICAL 3Com Bulletin Board Service The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog or digital (ISDN) modems. For analog lines, set your modem to 8 data bits, no parity, and 1 stop bit. -
Page 73: Support From 3Com
If you are unable to contact your network supplier, see the following section on how to contact 3Com. Support from 3Com If you are unable to obtain assistance from the 3Com on-line technical resources or from your network supplier, 3Com offers technical telephone support services. To find... - Page 74 0800 0227788 800 11376 0800 3111206 05 05313416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 541 312 3266 55 11 523 5153 571 629 4847 01 800 849 2273 1 800 NET 3Com (1 800 638 3266)
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Page 75: Returning Products For Repair
Returning Products for Repair Before returning a product to 3Com for repair, obtain a Return Materials Authorization (RMA) number. Products received without RMA numbers will be returned unopened at the sender’s expense. To obtain an RMA number, call or fax:... - Page 77 ARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: Network interface cards...
- Page 78 IMITATION OF IABILITY TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF...
- Page 79 NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you use quality interface cables when connecting to this device. Changes or modifications not expressly approved by 3Com could void the user’s authority to operate this equipment. Refer to the manual for specifications on cabling types.
- Page 80 TRADE SECRETS; TITLE: You acknowledge and agree that the structure, sequence and organization of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such trade secrets in confidence. You further acknowledge and agree that ownership of, and title to, the Software and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers.