EDAN FTS-3 Service Manual page 8

FTS-3 Fetal Telemetry System Service Manual
legally certificated to make sure the customer or end-user will return the defective parts to
EDAN on time. We will, at this option, dispatch the replacement one(s) with confirmed
shipping invoice.
NOTE:
1 Both Return Material Authorization Form and Declaration Form are offered by
EDAN service department once the SCF is confirmed by service engineer.
2 The customer is responsible for freight & insurance charges when the equipment
is shipped to EDAN for service, including custom charges. EDAN is responsible
for the freight, insurance & custom charges from EDAN to the customer.
Out of Warranty:
After receiving the RMA form from the service department, the customer sends defective
parts to EDAN in advance. We will analyze the problems and discuss with the customer about
either repairing or replacing the part(s). Once the maintenance fee is invoiced and paid, we
will make sure to dispatch good part(s) to the confirmed address.
NOTE: The customer is responsible for any freight & insurance charge for the
returned product.
(3) Obtain the RMA Form.
Before the shipment of the materials, the customer must obtain an RMA form from our
service department, in which the RMA number, description of returning parts and shipping
instructions are included. The RMA number should be indicated on the outside of the
shipping container.
NOTE: EDAN should not have any obligation to the end-user or customer who returns
the goods without the notification by EDAN's service department. The sender
takes full responsibility for the accounted fee.
(4) Send the Parts to EDAN.
Follow these recommended instructions:
 Please disassemble the parts with anti-static facility, do not touch the parts with naked hand.
 Please pack the parts safely before return.
 Please put the RMA number on the parcel.
 Please describe the returned parts as 'sample of *****' and put the total value on the invoice,
and note on the invoice as 'sample, no commercial value'.
 Please confirm the invoice with EDAN before shipment.
 Please send back the parts after EDAN's confirmation.
Contact Information
If you have any question about maintenance, technical specifications or malfunctions of devices,
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Warranty and Service