Chapter 1 Warranty And Service - EDAN FTS-3 Service Manual

FTS-3 Fetal Telemetry System Service Manual

Chapter 1 Warranty and Service

Standard Service
EDAN provides a one-year-warranty for the warranted products (accessories are included). The
warranty period begins on the date the products are shipped to customers. If a customer promptly
notifies EDAN of customer's warranty claim hereunder, EDAN will repair, adjust or replace
(with new or exchange replacement parts) EDAN's products. EDAN warrants that any service it
provides to customers will be performed by trained individuals in a workmanlike manner.
Limitation of Warranty
Direct, indirect or final damage and delay caused by the following situations for which EDAN is
not responsible may void the warranty:
 Groupware is dismounted, stretched or redebugged.
 Unauthorized modification or misuse.
 Damage caused by operating beyond the environmental specifications for the medical
product.
 Change or remove original serial number label or Manufacturer symbol.
 Improper use.
Service Procedure
(1) Fill in the Service Claim Form (SCF).
Fill in the SCF with detailed information including: Model Name, Serial Number (SN) and
Problem Phenomena.
EDAN should not have any obligation to take over the case without this information. The
form can be downloaded at: http://www.edan.com.cn or obtained from EDAN's Service
Department.
(2) Send EDAN the SCF and Select a Solution.
Once the service department receives the fully filled SCF, EDAN's engineer will offer a
solution in three working days. EDAN will follow out the case based on the two conditions
below:
Within Warranty:
There are two options:
i) After receiving the Return Material Authorization (RMA) form from EDAN service
department, the customer sends EDAN the defective parts and informs about the shipment
tracking number. Then we will dispatch new part(s) to your confirmed address with
confirmed shipping invoice.
ii) The customer signs the Declaration Form and sends it back by email or fax. This form is
- 1 -
Warranty and Service