Canon imageRUNNER ADVANCE C5000 Series Technical Workbook page 97

Cause
When paper having extremely low separation performance is used as originals, the stacked originals were
not separated by the separation roller driven by the torque limiter [1] of the feeder. Accordingly, the symptom
occurred.
[Reference] In order to support such paper, the special torque limiter is required which has further improved
separation performance.
Field Remedy
In order to support such paper having low separation performance, prepare the special torque limiter
(FE3-4556-000) that has improved separation performance. Then replace the torque limiter according to the
following steps. Note that this torque limiter is set up for service exclusive use and has the black mark.
1) Open the feeder cover and remove 3 screws to remove the inner cover [1].
2) Remove 2 springs [1].
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