Canon imageRUNNER ADVANCE C5000 Series Technical Workbook page 181

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
SUBJECT:
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
Products Affected:
imageRUNNER ADVANCE C9075PRO
imageRUNNER ADVANCE C9075PRO
imageRUNNER ADVANCE C9065PRO
imageRUNNER ADVANCE C9065PRO
imageRUNNER ADVANCE C7065
imageRUNNER ADVANCE C7065
imageRUNNER ADVANCE C7055
imageRUNNER ADVANCE C7055
GENERAL:
This Technical Publication details measures to minimize jam codes 0101 and 0102 from either the left or
right 1.1K Paper Deck Assemblies.
DETAILS:
When paper is loaded into either the left or right 1.1K Paper Deck and is higher than the maximum capacity
of the paper deck, one of the following may occur:
1. The lifting plate may be skewed which allows the paper pick-up roller at the paper pick-up
assembly. This failure causes the paper pick-up roller not to reach the stack of paper causing a jam
to occur.
a. Jam code 0101: Delay jam at the right deck pick-up sensor
b. Jam code 0102: Delay jam at the left deck pick-up sensor
2. The paper level cannot be detected properly due to the failure of the paper lifting plate not lifting
properly.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
See Table Below
Measures to Minimize Jam Codes 0101 and 0102
e-Support Filename:
Serial Numbers Affected:
All FMZ and GNE Serial Numbers Affected
HJW00001 ~ HJW50221
All FNE and GNQ Serial Numbers Affected
HJX00001 ~ HJX50094
All FNW and GPP Serial Numbers Affected
HJY00001 ~ HJY50413
All FPG and GQG Serial Numbers Affected
HJZ00001 ~ HJZ50747
TP11 249.pdf
07-19-11
Date:
Page 1 of 8