Troubleshooting; Urcap Operation; Tool Functions Are Not Available; Error During Operation - OnRobot SG User Manual

TROUBLESHOOTING

10. Troubleshooting

10.1. URCap Operation

CAUTION:
Installed URCaps from different vendors may affect the OnRobot URCaps
operation.
If you experience slow GUI response, performance issue, slow program start,
error pop-ups, or function loss, make sure that only the OnRobot URCap is
installed on the robot.

10.2. Tool Functions Are Not Available

If the tool functions are not available (grayed out) in the program, return to the Installation tab
> URCaps > Device info and then back to the program.

10.3. Error During Operation

If an error occurs during operation, try the following:
1. Restart the robot and check the functionality.
2. If the error is still present, contact the distributor from where the product has been
purchased.
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