Epson WorkForce Enterprise WF-C21000 Series User Manual page 256

Solving Problems
Cannot Receive A3 Size Faxes
The following causes can be considered.
The paper source setting is wrong.
Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that the paper
source is set for use with the fax feature. Select Settings > General Settings >Printer Settings > Paper Source
Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
A3 is not selected in Receiving Paper Size.
Select Settings > General Settings >Fax Settings > Basic Settings > Receiving Paper Size, and then check that A3
is selected. This menu allows you to set the maximum size of fax that the printer can receive.
Received Faxes Are Not Printed
The following causes can be considered.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
Make settings to print received faxes in Settings > General Settings > Fax Settings > Receive Settings >
Save/Forward Settings.
Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. The cause and solution to the problem differ
depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏ Windows 10
Click the start button, and then select Epson Software > Epson Printer Connection Checker.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
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