Related Manuals for Epson WorkForce Enterprise WF-C17590
Summary of Contents for Epson WorkForce Enterprise WF-C17590
- Page 1 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 EPSON WorkForce Enterprise WF-C17590 WF-C20590 WF-M20590 Supplemental Troubleshooting Page 1...
- Page 2 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 Introduction Purpose of this guide is to supplement the troubleshooting from the Service Manual. This is not a replacement. Page 2...
- Page 3 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 EEPROM Data Dump EEPROM Data Dump Page 3...
- Page 4 On rare occassions, EAI’s Advanced Product Support team may request a technician to obtain EEPROM data. Before you can do this, you will first need an account created to access Epson’s Adjustment Portal Program and you will need Epson’s asi_make.exe utility.
- Page 5 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 6. Click Browse and select your saved *.asi file. 7. Click upload. 8. You will receive an e-mail from: AdjPrg.Support@exc.epson.co.jp 9. Click on the link from the e-mail to download the Adjustment Portal Program.
- Page 6 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 12. Change the model to WF-C20590 and click Execute 13. When selecting the model for the first time, a window will appear asking do you accept to download and run the pro- gram? Click Yes.
- Page 7 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 14. You will need to read/accept the License Agreement. Click Accept. 15. Make sure the printer is turned on and connected via USB 16. Click Particular function. Page 7...
- Page 8 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 17. Select EEPROM dump. 18. Click OK. Page 8...
- Page 9 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 19. Click Dump This function will FAIL if the printer is asleep. Please wake the control panel prior to clicking Dump. Page 9...
- Page 10 .EEP. Please do not change this. Click the Save button. 21. After the file is saved, click the OK button. 22. Follow the prompts to exit and quit the program. Then e-mail the saved *.eep file to your Epson Support Contact. Page 10...
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Page 11: Error Codes
EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 Error Codes Error Codes Page 11... - Page 12 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 (Error Code: 000501) CAP PID excess load error Make sure there is no interference with the Cap Motion Unit’s up/down path. This may be caused by incorrect assembly, debris and/or mechanical deformation/failure.
- Page 13 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 (Error Code: 031380) Head ID read NACK error 0 Please check ALL FFC cable connections from Print Head to the Head Drive Board and Main Board. Also check the FFC holders (see photo) and fix as needed.
- Page 14 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 (Error Code: 031381) Head ID read parity error If this occurs, please try the following: Start printer in Service Support Mode 4. Adjustment - Main/Option Unit 46 Individual Adjustment 4603 Head Data Transfer 46031 Head Data Transfer Before Replacing Head or...
- Page 15 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 (Error Code 034212) Belt Motor Encoder Sensor Abnormal Detection Some reports have indicating removal and reinstall has corrected issue. Please also check for possible dust on encoder or poor cable connection. Page 15...
- Page 16 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 (Error Code: 034820) Negative pressure charge error 1 (Error Code: 034828) Negative pressure charge error 0 If this occurs after replacing parts, please check all the components of those parts to make sure all the tubes are connected properly and it is seated in the printer properly.
- Page 17 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 (Error Code: 060007 Bridge Unit Power Supply over-voltage error The ground plate in the EJ unit (not in Bridge unit) does not perfectly touch the metal parts of the D3 unit because there are some backlash for attaching the ground plate to the EJ unit.
- Page 18 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 (Error Code: 100014) LIFT Timeout Error (if using FW older than GA25H8) (Error Code: 100015) LIFT Sensor Error (if using FW GA25H8 or newer) ADF paper tray lifts when it detects paper placed on the ADF. When scanning is completed, it moves down to its home position.
- Page 19 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 Paper Guide Parts Paper Guide Parts Page 17...
- Page 20 Perform the following adjustments after reassembly: 1. 4602 PG ADJUSTMENT: MENU > 46021 Head 2. 4608 HEAD ANGULAR ADJUSTMENT (use EPSON Photo quality ink jet paper S041062) 3. Print Nozzle checks and perform cleanings as needed. Page 18...
- Page 21 EPSON WorkForce Enterprise WF-C20590 7/9/19 PG Motor Head Mount Unit Cams LOCK Printer Front UNLOCK PG Motor Worm Gear Printer Front Page 19...
- Page 22 EPSON WorkForce Enterprise WF-C20590 7/9/19 Partial Print Head View Base part of Front Head Paper Guide. This is 1 of 2 pieces. They are interchangeable, but one is secured with 3 screws while the other will only need 2. Page 20...
- Page 23 EPSON WorkForce Enterprise WF-C20590 7/9/19 Page 21...
- Page 24 EPSON WorkForce 7/9/19 Technical Information/Bulletins Technical Information/Bulletins Page 22...
- Page 25 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 TE18-0595 Rev. A There is a possibility that a nozzle-out occurrence for the entire print head may occur. See below photo that shows example of yellow nozzles missing.. Possible Cause: Failure of the Relay Ink Path Assembly(diagram Ref 503, ASP name Guide,Tube,Relay,Unit) Remedy: Replace the (Ref 503, Guide,Tube,Relay,Unit) following instructions in the Service Manual.
- Page 26 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 FAQs and other phenomenon FAQs and other phenomenon Page 25...
- Page 27 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 Ink Smear/Stains on prints Some media types, especially thin ones, are more susceptible to temperature, humidity, and ink saturation/density (during duplex print- ing) which cause them to cockle. This may cause them to rub the print head surface. Please consider the following: 1.
- Page 28 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 2nd page of 2-sided/Duplex scanning is just a bunch of lines. Check the cable connecting to CN54 on the CE47MAIN (Main Board) and CN2 on CE47SUB-B (Scanner FFC relay) board and make sure it is secure.
- Page 29 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 Paper dust in the printer Open J (Cover) and clean the Paper Width Sensor with the Cleaner Stick. If this does not fix this error, remove the Paper Width Sensor and make sure the FFC cable on the bottom is securely attached to the PCB board.
- Page 30 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 Paper Jam, Skew, and/or Dog Eared Most paper jams, paper skewing, and dog-eared pages will be caused on the right-hand side of the printer behind the J and E doors. When there is a paper jam, skewing issue, or dog...
- Page 31 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 4. High Capacity Paper Drawer Interface on E-Door Only remove the #2 cover as described on pg 53 of the instal- lation guide by disengaging the 3 tabs. Removal of the guide (secured by 2 screws) is a known...
- Page 32 EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19 Paper Jam, Open J Door and Remove Paper If you do not find any paper after opening the J door, please open the Front Door (L) and open the Duplexer (D1). If you see paper, remove it carefully as it may tear if caught on anything.