Epson WorkForce Enterprise WF-C21000 Series User Manual page 234

Solving Problems
Checking the Connection Status
Use Epson iPrint to check the connection status for the smart device and the printer.
See the following to install Epson iPrint if it is not already installed.
"Application for Printing Easily from a Smart Device (Epson iPrint)" on page 401
1. On the smart device, start Epson iPrint.
2. Check that the printer name is displayed on the home screen.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏ Printer is not selected.
❏ Communication error.
Check the following if a connection has not been established.
"Cannot connect to a Network" on page 234
Cannot connect to a Network
The problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
After moving the computer or the smart device and the printer closer to the wireless router, turn off the
wireless router, and then turn it back on.
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The Printer Does Not Work as Expected
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Cannot Print
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