Oip And Phone Troubleshooting Tips - Zoom X5V User Manual

VoIP and Phone Troubleshooting
Tips
When I pick up the phone, I don't hear a dial tone.
The dial tone you hear when you first pick up your phone comes
from the local Phone Company. Check that:
You have installed any phone adapters required for your
country.
Your DSL line is firmly plugged into the telephone wall jack.
If you have another phone jack for the same phone line, plug your
phone into that jack, and make sure you hear a dial tone. If you
don't, contact your local phone service provider. If you do, then
check that:
Your phone company has provisioned your DSL line to
support phone calls made over the PSTN. If you do not know
the answer, you will have to contact the company's customer
support department.
If your phone service provider does not or cannot support a
PSTN connection, you will need to go to the X5v's VoIP page
and select VoIP only mode. Then pick up the phone, and you
should get a dial tone.
When I pick up the phone and press #, I don't get a VoIP dial
tone.
Your X5v may be in VoIP only mode. If so, you shouldn't press #
to begin a call.
Your Internet Protocol connectivity may not be working. Try
browsing the Internet. If you can't, refer to the Connection
Troubleshooting Tips above.
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X5v
ADSL User's Guide