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Zoom X6 User Manual

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  • Page 1 U S E R M A N U A L...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect...

  • Page 3: Table Of Contents

    Connecting a Windows XP Computer with Built-in Wireless Capabilities..........21 Connecting a Wireless-enabled Computer or Device (including the iPhone or other cellular phones, the iPod Touch, etc.) to the X6..........23 Connecting a Computer with a Wireless adapter to the X6................24 Checking Your Settings ..........26 4.
  • Page 4 Monitoring ADSL Status ..........33 7. Advanced X6 Setup Options ........35 Viewing the Advanced Setup Options ......36 Changing Your WAN Settings ........38 Changing Your LAN Settings ........41 Configuring Fixed DHCP Mapping ........42 Creating a Virtual Server ..........43 DMZ ................44 Port Triggering ..............44 Setting Up a Static Routing Table .........45...
  • Page 5 Appendix G: Getting Help..........83 Appendix H: Regulatory Information......84...

  • Page 6: Overview

    For most customers, Chapter 1 covers what you need to get connected to the Internet. Chapter 2 applies if you want to set up a network. Chapters 3 and 4 help you set up and secure your X6 wireless network., and Chapter 5 provides what you need for online gaming.

  • Page 7: Installation Instructions

    Installation Instructions This chapter covers the basic instructions needed to install your X6 and connect to the Internet. These instructions can be used by those with a Windows®, Macintosh®, or Linuxr operating system. If you already installed and connected your X6 (by, for...

  • Page 8: Before You Begin

    (Your service provider may refer to ADSL service as DSL service). • At least one computer for setting up the X6. The supports Macintosh, Linux, and Windows operating systems. You may also want to have these available to you: •...

  • Page 9: Installing The X6

    ADSL service. Ideally it should be located so that it’s not too far from any wireless devices that will communicate with the X6. Sometimes it’s helpful to set up the X6 at one location, and to then move it to a location that gives better wireless performance.

  • Page 10: Macintosh And Linux Installation (And Windows Installation For Windows Users Who Cannot Use The Install Assistant On The Cd)

    Windows users who cannot use the Install Assistant on the CD) To set up your X6, start with bullet 1 below. After initial setup is complete, you can connect computers to the X6 using either a wired connection or a wireless connection. For a wired connection, connect an Ethernet cable between the Ethernet port of your computer or game station and any one of the X6’s four...
  • Page 11 PHONE. You may use the splitter as a filter; simply leave the ADSL jack open. Plug the supplied power cube into the X6 modem, and then into a power outlet. Important: Use only the power cube shipped with your X6 modem.

  • Page 12: Establishing Communication

    In the Enter Network Password dialog box, type the following user name and password in lowercase, then click OK. (The X6 User Name and Password you enter here are not the same as the User Name and Password that your Internet service provider may have given you.)
  • Page 13 Important: For security, you may want to choose your own X6 password after the setup is complete. See Changing User Names and Passwords on page 52. After you log in, use the Basic Setup page to configure the modem so it can connect with your Internet service provider.
  • Page 14 Username is typically your email address or the characters preceding the @ sign in your email address. This is NOT the same Username and Password that you used earlier to open the Zoom Configuration Manager.) If you selected 1483 Bridged or 1483 Routed, you have the option of using either dynamic or static IP addressing.
  • Page 15 − Select Use the following IP Address only if you are using a static IP address. (You should know if you are using static IP addressing. There is typically an extra charge for a static IP address and you usually have to make special arrangements with your Internet service provider to get one.) Then enter the IP Address, Subnet Mask,...

  • Page 16: Setting Up A Network

    Chapter 3: Setting Up Your Wireless Network on page 18. To Connect Additional Wired Computers You can connect up to four computers that have Ethernet ports directly to the Chapter 2: Setting Up a Network X6 User Manual...

  • Page 17: To Connect A Network Device

    Shut down and power of the computer you want to connect to . (This is important because the computer must locate the correct IP address for the modem. This is done when the computer is turned back on in step 3 below.) Plug one end of an Ethernet cable into one of the modem’s ETHERNET ports and plug the other end into the computer’s Ethernet port.

  • Page 18: Setting Up Your Wireless Network

    If this is so, set up your computer’s wireless connection using the instructions on page 22 for Connecting a Wireless-enabled Computer or Device to the X6. If you have a non-computer wireless device like an iPhone or other cellular phone, iPod Touch, etc., see the instructions on...

  • Page 19: Connecting A Windows 7 Computer With Built-In Wireless Capabilities

    Computer with Built-in Wireless Capabilities From the taskbar, click on the wireless symbol. In the wireless network options box, highlight Zoom and click Connect. • If your desired network is secured, in the next dialog box enter the security key or password and click Connect.

  • Page 20: Connecting A Windows Vista Computer With Built-In Wireless Capabilities

    Computer with Built-in Wireless Capabilities From the Start menu select Connect to. In the Connect to a network dialog box, highlight Zoom and click Connect. • If your desired network is secured, in the next dialog box enter the security key or password and click Connect.

  • Page 21: Connecting A Windows Xp Computer With Built-In Wireless Capabilities

    In the Successfully connected to [desired network] dialog box, you have three options. You can: • Select Save the network and Start this connection automatically if you always want to connect to the same network. Then click Close. The next time you start your computer you will automatically connect to the selected network.
  • Page 22 Use Windows to configure my wireless network settings check box is selected by default). Select Zoom from the Available networks list, then click the Configure button to add it to the Preferred networks list. The notebook will try to connect to the Internet using the wireless networks listed here, in the order in which they appear.

  • Page 23: Connecting A Wireless-Enabled Computer Or Device (Including The Iphone Or Other Cellular Phones, The Ipod Touch, Etc.) To The X6

    Settings and then Wi-Fi. When the SSID (Service Set Identifier) of your wireless network appears in the list—the default SSID is Zoom—select it as the network you want to use to connect to the Internet. Tip! If you need help, refer to the documentation that came with your wireless device.

  • Page 24: Connecting A Computer With A Wireless Adapter To The X6

    When the SSID (Service Set Identifier) of your wireless network appears in the list—the SSID is Zoom—select it as the network you want to use to connect to the Internet. Tip! For most wireless adapters, you will use its wireless...
  • Page 25 Wireless Setup page of the Zoom Configuration Manager. For instructions on how to log in to the Zoom Configuration Manager, see page 12. If you want to secure your wireless network so it won’t be accessible by others, you should specify security settings.

  • Page 26: Checking Your Settings

    Checking Your Settings If you ever need to check your wireless settings, you can do so from the Wireless Setup page. This page is available in the Zoom Configuration Manager by clicking Wireless from the left-side menu. For instructions on how to log in to the...

  • Page 27: Setting Wireless Security

    There are two basic ways to configure and implement a passphrase or key. They are WPA2/WPA and WEP. The X6 supports WPA2/WPA mixed mode which lets you connect with devices that support either standard. We recommend you use this setting unless you know that you have a device that only supports WEP.

  • Page 28: Setting Up Security Using Mixed Wpa2 / Wpa Mode28

    Mixed WPA2 / WPA mode WPA2 and WPA use a passphrase that you choose and enter on the X6 and other wireless devices on the network (clients) to set up security. To use Mixed WPA2 /WPA, all of the wireless devices on your network must support either encryption method.

  • Page 29: Setting Up Security Using Wep

    Select the Site Survey or Scan option to see a list of the access points in your area. That list should include the SSID Zoom. Select Zoom and enter the WPA2 key that you just wrote down in Step 8. Save your settings.
  • Page 30 Find the configuration menu for security, choose WEP, and enter the Network Key, exactly as you entered it on the Wireless Setup page. Your security setup configuration is now complete! Chapter 4: Setting Wireless Security X6 User Manual...

  • Page 31: Online Gaming

    Online Gaming If you are using your router for gaming, you may need to make changes to the router’s firewall setting for the game to work. This is done by setting up a DMZ or virtual server, or using port triggering so that the modem’s firewall won’t block the other players from your system during your gaming.
  • Page 32 • DMZ: For instructions on how to set up a DMZ, please refer to page 44. • Port Triggering: For instructions on how to set up port triggering, please refer to page 44. Chapter 5: Online Gaming X6 User Manual...

  • Page 33: Status Monitoring

    If you skip this section, you should go to Chapter 7. Why Monitor Status? The X6 provides easy-to-read screens for you to review the status of the modem and its ADSL connection. While most users will probably never need to check the status, there are some cases in which it would be helpful.
  • Page 34 LAN settings, and so forth. Note: The Status page does not provide a way to change any of these settings—see Chapter 7: Advanced Setup Options, if you need to make changes to these settings. Chapter 6: Status Monitoring X6 User Manual...

  • Page 35: Advanced X6 Setup Options

    However, those who want or need to change the settings can do so using the Advanced Setup page in the Zoom Configuration Manager. This chapter explains the advanced options and features of the modem and how to apply them to your network.

  • Page 36: Viewing The Advanced Setup Options

    ADSL setup is configured. Some of the values need to be supplied by your ISP/DSL provider. Specify the settings that control the connection between the X6 modem and your computer. Set a fixed IP address for your computer. Virtual Servers Setup page: To direct incoming traffic from the WAN side.
  • Page 37 Routing Default Gateway: Set up the routes on which you want the X6 to send data that it receives on a particular interface, such as a LAN or Ethernet interface. Static Route: Routes specify the IP address of...

  • Page 38: Changing Your Wan Settings

    A maximum of 4 certificates can be stored. Changing Your WAN Settings Use the WAN Configuration page of the X6 Configuration Manager to change your Wide Area Network (WAN) settings. To open this page, click the WAN link under Advanced Setup on the left-side menu.
  • Page 39 until you reach the WAN Setup – Summary page. Then click the Save/Reboot button. The following table describes the settings on the WAN Configuration pages and the values that you can enter. The settings displayed on the page will vary according to the protocol you are using.
  • Page 40 An Enabled setting keeps your IP addresses hidden from outside users. Service Name This is an optional value that your service provider may ask you to enter. After you enter your values, click Save. Chapter 7: Advanced X6 Setup Options X6 User Manual...

  • Page 41: Changing Your Lan Settings

    Changing Your LAN Settings When would I need to change my LAN settings? DHCP (Dynamic Host Configuration Protocol) is a protocol that enables your modem to manage the assignment of IP addresses to computers and devices on your Ethernet (LAN) network. Enabling DHCP on your modem allows it to assign temporary IP addresses to your computers whenever they connect to your network.

  • Page 42: Configuring Fixed Dhcp Mapping

    For instance, you would want to allow access if a computer in your network is hosting Internet games or running a web server. If you wish to set up your X6 for online gaming you Chapter 7: Advanced X6 Setup Options...

  • Page 43: Creating A Virtual Server

    should refer to Chapter 5: Online Gaming to help you decide if a Virtual Server, DMZ or Port Triggering is right for you. Creating a Virtual Server Before starting this section, you should set up a fixed DHCP address for the computer or gaming station that you want to use the virtual server with to prevent the IP address from changing in the future Click Advanced Setup...

  • Page 44: Dmz

    Local Area Network as a DMZ (Demilitarized Zone). When you set up a DMZ, all ports on that computer are opened up to all Internet traffic – the computer is no longer protected by the X6’s NAT firewall. Caution should be used when setting up a computer with a DMZ.

  • Page 45: Setting Up A Static Routing Table

    Click Add to add a new Port Triggering rule. Check the drop down list next to Server Name (check that this is called server name). If your game or application is listed, go ahead and select it. Click Save/Apply. If your game or application is not listed, enter a Custom Name for your port triggering rule and go to step 5.

  • Page 46: Using Ip Filters

    The gateway IP address must be on the same subnet as one of the router's interfaces. Click Routing from the left-side menu of the Zoom Configuration Manager. Click Static Route. Click Add. The following table describes Routing Table settings.

  • Page 47: Adding A Dns Server Name

    To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed). As information comes in from the Internet, the X6 examines it and—if it meets the rule—the information moves forward to its destination on your computer or network.

  • Page 48: Using The Adsl Settings

    Enabling or Disabling UPnP Universal Plug and Play (UPnP) with Internet Gateway Device (IGD) protocol is installed in X6 units when they are shipped by Zoom. This means that other devices plugged into your computer or network (for example, a gaming application, router, or stand-alone firewall) that use UPnP should automatically detect the and make the needed configurations for them to work together.
  • Page 49 page under the Advanced Setup link. Setting Description Enable UPnP Select this check box to enable or disable Universal Plug and Play. By default UPnP is enabled. Click Save/Reboot.

  • Page 50: Wireless Options

    Wireless MAC Filtering Most users will not need this feature. However, if there is a PC or other device on the X6 network that you don’t want using the Internet, you can use MAC address filtering to deny the device Internet access. (That computer or device will still be able to communicate with other devices on the LAN, such as printers.) Otherwise, as an added layer of security...

  • Page 51: Wds

    X6 up to only allow the MAC address of your wireless devices to access the internet. To block Internet access, click Advanced Setup on the left-side menu of the Zoom Configuration Manager. Click Wireless. Then click MAC Filtering. Follow the instructions below: From the Select SSID drop-down menu, select the name associated with the MAC address.

  • Page 52: Management And Diagnostics

    , for details about the modem’s lights and back panel jacks. Management Buttons The buttons in the Management group of the Zoom Configuration Manager are typically used for administrative tasks, such as upgrading firmware, changing your Zoom Configuration Manager password, etc.
  • Page 53 Save to configure the TR-069 client options. Management Internet Time Access to a page that allows you to set up the X6 to automatically synchronize with Internet time servers. Services A Service Control List (“SCL”) enables Management or disables router services (for LAN /...

  • Page 54: Configuration Settings

    PC. Click Save/Apply and wait several seconds for the settings to be saved. Click on Status from the left pane of the Zoom Configuration Manager. Click on WAN. Write down the public IP address displayed under WAN Info.

  • Page 55: Remote Access To Your Modem Configuration Settings54 Tr-069

    TR-069 The TR-069 option of the X6 Configuration Manager opens a page where you can allow an Access Control Server (ACS) to control and configure your X6. This feature must be supported by your service provider and should be used only if the provider instructs you to enable it.

  • Page 56: Backing Up Your Configuration

    Retype the password in the textbox Confirm password. Click on Save/Apply. Backing Up Your Configuration Users who change the Configuration Manager settings for the X6 may want to back up their settings. This will enable them to restore those settings at a later time, if needed.

  • Page 57: Resetting Default Settings

    Click Update Settings. Resetting Default Settings If you have changed the system settings on your X6 and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset.

  • Page 58: Diagnostics

    Insert a paper clip into the RESET pinhole in the center of the modem’s back panel and hold it there for five seconds. You are now guaranteed that all system settings are restored to the X6’s factory defaults. Diagnostics You can use the Diagnostics page of the Configuration Manager to run a series of diagnostic tests of your system software and hardware connections.

  • Page 59: Appendix A: Adsl Internet Settings Tables

    Internet Settings Tables These tables are for customers where ADSL settings were not automatically detected by the X6 Install Assistant, and whose service providers do not supply them with the ADSL settings to connect to the Internet. Many ADSL providers use different...
  • Page 60 1483 Bridged IP LLC Socket (1) 1483 Bridged IP LLC Socket (2) 1483 Bridged IP LLC Socket (3) PPPoE LLC Sonic 1483 Bridged IP LLC SouthWestern Bell 1483 Bridged IP LLC Appendix A: ADSL Internet Settings Tables X6 User Manual...
  • Page 61 Sprint (1) PPPoA LLC Sprint (2) PPPoE LLC SureWest 1483 Bridged LLC Snap Communications (1) SureWest PPPoE LLC Communications (2) SureWest PPPoA LLC Communications (3) Toast.Net PPPoE LLC Uniserve 1483 Bridged IP LLC US West PPPoA VC-MUX Verizon (1) PPPoE LLC Verizon (2) 1483 Bridged IP LLC Appendix A: ADSL Internet Settings Tables...
  • Page 62 PPPoE LLC France (3) PPPoA VC-MUX Germany PPPoE LLC Hungary - Sci- PPPoE LLC Network Iceland - Islandssimi PPPoA VC-MUX Iceland - Siminn PPPoA VC-MUX Israel PPPoA VC-MUX Italy PPPoA VC-MUX Appendix A: ADSL Internet Settings Tables X6 User Manual...
  • Page 63 Jamaica (1) PPPoA VC-MUX Jamaica (2) PPPoA VC-MUX Jamaica (3) 1483 Bridged IP LLC SNAP Jamaica (4) 1483 Bridged IP LLC SNAP Kazakhstan PPPoA VC-MUX Mexico PPPoE LLC Netherlands - BBNED PPPoA VC-MUX Netherlands - MX PPPoA VC-MUX Stream New Zealand - PPPoA VC-MUX Slingshot Portugal...
  • Page 64 United Kingdom - PPPoA LLC Karoo Venezuela - CANTV 1483 Routed IP LLC Vietnam PPPoE LLC Vietnam - VDC PPPoE LLC Vietnam - Viettel PPPoE LLC Vietnam - FPT PPPoE LLC Appendix A: ADSL Internet Settings Tables X6 User Manual...

  • Page 65: Appendix B: Front And Back Panels

    The following table describes each light on the top panel. Light Description Power Lights when the X6 is plugged into a power source. Blinks when the X6 is performing its startup sequence. Stays on solid when the unit has synched up with its ADSL connection.

  • Page 66: Appendix C: Tcp/Ip Network Settings

    If you are not using DHCP, you will need to set up the TCP/IP settings for your Windows computer. Windows users who are troubleshooting the X6 will need to verify the TCP/IP settings. Depending on your operating system, follow the steps in the appropriate section to ensure your TCP/IP settings are correct.

  • Page 67: Windows Tcp/Ip Settings

    Click Apply. Mac OS X 10.4 and 10.3 From the Dock or Apple menu, select System Preferences and then Network. Select your connection method, normally Built-in Ethernet for a wired connection. Make sure the TCP/IP tab is selected, and then select Using DHCP from the Configure IPv4 drop-down menu.

  • Page 68: Windows Vista Users

    Select Use the following IP address and enter 192.168.1.100 and 255.255.255.0 as the IP address and Subnet mask, respectively. Click OK, then click Close. Re-enter 192.168.1.1 in your Web browser’s address bar. Appendix C: TCP/IP Network Settings X6 User Manual...

  • Page 69: Windows 2000

    Windows XP Open the Internet Protocol (TCP/IP) Properties dialog box. From the desktop, click the Start button, point to Control Panel, and then click Network and Internet Connections. Click Network Connections. Right-click the Local Area Connection icon, and select Properties. Select your NIC card’s TCP/IP entry (it should include “TCP/IP”...
  • Page 70 If you are using a static IP address: Ensure that Specify an IP address is selected and that the correct IP Address and Subnet Mask values appear. On the DNS Configuration tab, ensure that Enable DNS is selected Appendix C: TCP/IP Network Settings X6 User Manual...
  • Page 71 and that something appears in the Host box. (If not, enter any name, word, or combination of letters and numbers.) Ensure that the DNS Server Search Order box contains 192.168.1.1 Appendix C: TCP/IP Network Settings...

  • Page 72: Appendix D: Troubleshooting Tips

    ADSL line as the X6. These devices can produce noise and interfere with your ADSL connection. Problem My X6’s DSL light is solidly lit, but I cannot connect to the Internet. Solution There are several issues that could cause this problem. Check these items: •...
  • Page 73 Settings on page 66. If you are using Windows, see Windows TCP/IP Settings on page 67. Problem I cannot log into the Zoom Configuration Manager. I have typed http://192.168.1.1 but I am not prompted for a User Name and Password. Solution There are several issues that could cause this problem.
  • Page 74 Network Password box should display. Problem The computer on which I initially installed the X6 on is connected to the Web, but the computers connected through my network device cannot access the Internet. Solution The problem is most likely with your network device (such as a wireless access point, router, hub, or switch).
  • Page 75 • Refer to the documentation provided with your network device or contact its manufacturer for assistance. Appendix D: Troubleshooting Tips...

  • Page 76: Appendix E: Configuring Your Web Browser

    Web browsers: Internet Explorer Version 5.0 (or later) and Mozilla Firefox 3.x. The configuration is done on the same computer on which you installed the X6 software. Depending on the browser you have on your Windows computer, follow the corresponding instructions in this section.
  • Page 77 If you select Set up a new connection anyway you will be displayed options to setup a different connection type that your PC supports (PPPoE connection and a Wireless connection). Since the X6 device is not wireless and will not Appendix E: Configuring Your Web Browser...
  • Page 78 New Connection Wizard screen. Click Next. Select the type of connection desired. Select Connect to the Internet. to access the modem's HTTP Server. Click Next. Select Set up my connection manually. Click Next. Appendix E: Configuring Your Web Browser X6 User Manual...
  • Page 79 Select Connect using a broadband connection that is always on. Click Next. Select Finish. Configuring Internet Explorer 5.0 or 6.0 The following instructions are for Internet Explorer Version 5.0 and 6.0. (If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer.
  • Page 80 Finish. If you accessed Internet Explorer’s settings from the Control Panel (as explained in the “Tip” following step 1), the Control Panel window will still be open. Close it before continuing. Appendix E: Configuring Your Web Browser X6 User Manual...

  • Page 81: Configuring Mozilla Firefox

    Configuring Mozilla Firefox No setup is necessary since Mozilla Firefox will use the active connection. Unlike IE, Firefox cannot be configured to use a specific connection type; it will use whatever is available and active at the time. Configuring Google Chrome No setup is necessary since Google Chrome will use the active connection.

  • Page 82: Appendix F: Wireless Channels By Country

    Appendix F: Wireless Channels by Country For most countries channels 1-13 are normal for private wireless networks. The following table shows countries known to use channels other than 1-13 for private wireless networks. Country Channels France 10-13 Israel Japan 1-13 14 (802.11b only) Taiwan 1-11...
  • Page 83 Appendix G: Getting Help Zoom has many Technical Support services available to its customers. • To Register Your Product Or Get Assistance We can support you best if you register your product at www.zoomtel.com/register We have many ways to assist you, and you can see them at www.zoomtel.com/techsupport...
  • Page 84 Manufacturer/Fabricantet Zoom Telephonics, Inc. 207 South Street Boston, MA 02111 USA 617-423-1072 www.zoomtel.com Brand/Marca Zoom X6 ADSL2/2+ WL Router Type/Tipo Series 1084, Models 569XYZ, 559XUV, Where X=0,1,2,3,4,5,6,7,8,9 or nothing Y=A thru Z or nothing Z=A thru Z or nothing U=J thru Z or nothing...
  • Page 85 U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
  • Page 86 • Consult the dealer or an experienced radio/TV technician for help. Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
  • Page 87 European Declaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via the following. This product is CE Marked. Directive Standard Test Report 73/23/EEC-Low EN60950-1:2006 + A11:2009, Electrical safety IEC60950-1:2005 Voltage 89/336/EEC-EMC EN 301 489-1 v1.6.1 :2005-09;...

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