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Zoom X5 User Manual

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ADSL Modem

U S E R ' S
M A N U A L
X5

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Summary of Contents for Zoom X5

  • Page 1: Adsl Modem

    ADSL Modem U S E R ’ S M A N U A L...
  • Page 2 NOTICE NOTICE NOTICE NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

  • Page 3: Table Of Contents

    4 REMOVING THE X5 MODEM........42 APPENDIX A DSL INTERNET SETTINGS TABLES ....43 APPENDIX B FRONT AND BACK PANEL DESCRIPTIONS ..45 APPENDIX C ONLINE GAMING AND THE X5 ....... 46 APPENDIX D MACINTOSH AND LINUX USERS: CONFIGURING TCP/IP SETTINGS.............. 49 APPENDIX E TROUBLESHOOTING........

  • Page 4: Installation

    Installation 1.1 Important! Before You Begin Before installing your X5 ADSL modem, you must have DSL service enabled on your telephone line. To do this, you need to sign up with a DSL service provider. 1.2 Package Contents In addition to these installation instructions, your package includes the following items: •...

  • Page 5: Quick Start Instructions

    Network Interface Card (NIC) or a Windows 98/98SE/2000/Me/XP computer equipped with a USB port. • A telephone wall jack to plug the X5 unit into. The associated phone line must be DSL enabled. 1.3 Quick Start Instructions Should I Use Ethernet or USB? Depending on your operating system and preference, follow the appropriate instructions below.
  • Page 6 Plug the power adapter into a power strip or wall outlet and then into the X5’s POWER jack. d d d d Turn the unit on by pushing the ON/OFF switch in. The PWR light on the unit’s front panel should turn on.
  • Page 7 USB option. The software installation proceeds automatically. When the process is complete, the Main Menu minimizes. You can click on the Zoom icon to return to the menu at any time. 2 2 2 2 Connect the X5.

  • Page 8: Configuring Internet Explorer

    Windows XP users: From the desktop, click Start | Control Panel | Network and Internet Options and then click the Internet Options icon. Windows 98/Me/2000 users: From the desktop click Start | Settings | Control Panel and then click the Internet Options icon. X5 ADSL Modem User’s Manual...

  • Page 9: Establishing Communication

    Appendix on page 49. All other users, continue below. Establishing Communication 1 1 1 1 You should have a Zoom icon on your desktop that looks like this: 2 2 2 2 Double-click it to display the Network Password dialog box.
  • Page 10 Note: This User Name and Network Password are different from the ones that your service provider may have given you. They provide an added level of security that protects your X5’s settings. These can be changed later if you would prefer to choose them yourself.
  • Page 11 If the Encapsulation setting that you entered was either PPPoE or PPPoA: Click Write Settings to Flash and Reboot and Confirm. Once the process is complete, the X5’s LINK light should remain on steady (this should take about 15 seconds). If it doesn’t, go to the Troubleshooting Appendix on page 54.
  • Page 12 If the Encapsulation setting that you entered was either PPPoE or PPPoA: Click Write Settings to Flash and Reboot and Confirm. Once the process is complete, the X5’s LINK light should remain on steady (this should take about 15 X5 ADSL Modem User’s Manual...
  • Page 13 Setting IP Addressing If the Encapsulation setting that you entered on the Basic Setup menu was either 1483 Bridged or 1483 Routed, the X5 can be set for DHCP (also known as a dynamic IP address) or for a static IP address.

  • Page 14: Using Phone Filters

    For all other devices on the DSL-enabled line, plug the device’s phone cord into the filter’s PHONE end, and plug the filter’s LINE end into the wall jack. Some X5 models come with filters, and more can be purchased from a retailer or service provider.

  • Page 15: I Fyou Need Help

    If you have DSL service problems, you should contact your DSL service provider. • From time to time, Zoom may release improved firmware. This is available at www.zoom.com , along with upgrade instructions. We recommend that you check this site periodically for updates.

  • Page 16: Advanced Setup Options

    Options All the Advanced Configuration settings are accessible from the Advanced Setup page. Click its icon at the top of the X5’s main interface page. (If you have exited from the X5 and have forgotten how to establish communication with it, refer to page 8.)

  • Page 17: Wan Settings

    IMPORTANT: Every time you make changes to an Advanced Setup page, you must click the Save Changes button and then the Write Settings to Flash and Reboot button. A Confirm page displays; click the button to complete the process. If not, any changes will be lost when you navigate to another page.
  • Page 18 X5 ADSL Modem User’s Manual...
  • Page 19 Permanent VC (Virtual Circuit) Settings Your service provider will supply the Permanent Virtual Circuit (PVC) setting for your basic Internet connection. You can define additional PVCs for services such as telephony or to connect to a managed Virtual Private Network (VPN) if available in your area. Consult your service provider.

  • Page 20: Default Gateway

    PPP is the most widely used protocol for authenticating your connection to the Internet. Should you change service providers, you may need to change the data in these fields. Note: These settings also appear on your Basic Settings page. X5 ADSL Modem User’s Manual...
  • Page 21 Username Supplied by your service provider. Password Supplied by your service provider. Service Name Optional; supplied by your service provider. Disconnect Time ADSL connection will be dropped after the ADSL line is idle for a certain amount of time (measured in seconds). Select 0 to ensure that you won’t be disconnected.

  • Page 22: Lan Settings

    2.3 LAN Settings By modifying your LAN ADSL setup and DHCP settings, you can limit the number of DHCP addresses assigned by the X5. To change your settings, from the Advanced Setup page click the LAN Settings button. LAN IP Address X5’s IP address.

  • Page 23: Nat Firewall

    LAN users to share the one public IP address. Both NAPT and NAT are transparent to end users. Your X5’s NAT firewall is enabled by default; the default setting is dynamic NAPT—everything is automatic. With dynamic NAPT, anyone can use the public IP address (that is, the modem’s WAN IP address).

  • Page 24: Virtual Server

    The port number identifies the logical channel being used; for instance, port 21 is associated with FTP (File Transport Protocol). If a port is not opened, the X5 will block and discard the packets.
  • Page 25 Fill in the Properties dialog box by entering the following addresses. IMPORTANT: You must complete all four fields. IP address 10.0.0.16 Subnet mask 255.255.255.0 Default gateway (X5’s LAN IP address) 10.0.0.2 Preferred DNS server 10.0.0.2 c c c c Click OK. Chapter 2: Advanced Setup Options...
  • Page 26 2 2 2 2 Navigate back to the X5’s Advanced Setup page and click the Virtual Server button. The ID number is a convenient way to refer to a particular computer. Public Port Inbound port from the Internet. Private Port Inbound port from the modem to the LAN.

  • Page 27: Dmz

    NetMeeting that uses dynamic ports. Or you may want to use the computer to play games over the Internet, and you want others to be able to initiate games with you. Because of the X5’s firewall, without a DMZ you would always have to be the one to initiate a game.
  • Page 28 Fill in the Properties dialog box by entering the following addresses. IMPORTANT: You must complete all four fields. IP address 10.0.0.16 Subnet mask 255.255.255.0 Default gateway (X5’s LAN IP address) 10.0.0.2 Preferred DNS server 10.0.0.2 c c c c Click OK. X5 ADSL Modem User’s Manual...
  • Page 29 IP address 10.0.0.16 in the DMZ Host IP field. Then click Save Changes and Write Settings to Flash and Reboot. IMPORTANT: Outside users who want to access the X5’s DMZ need to use the X5’s WAN IP address (supplied by your ISP), not the LAN IP address. If you don’t know the WAN IP address, you can find it...

  • Page 30: Dns

    Default is Use Auto Discovered DNS Servers Only. Options are: —Disable DNS Proxy —Use User-Configured DNS Servers Only —Auto Discovery + User Configured User Configuration IP address of the prime DNS server. IP address of the alternate DNS server. X5 ADSL Modem User’s Manual...

  • Page 31: Adsl Configuration

    • From the dropdown list, select the option you want using the table above for reference. • If your provider instructed you to select Use User- Configured DNS Servers Only or Auto Discovery + User Configured, in the User Configuration field you need to type in the preferred and alternate DNS server IP addresses that your provider has given you.

  • Page 32: Route Table

    2.9 Route Table The X5 includes a routing table function for users who want to set up an additional network (or networks) residing on a different subnet than the X5. Without a route table, any computer residing on an additional subnet would be invisible to the modem. The route table acts as a map for the modem, so that it directs traffic to the correct subnet location.
  • Page 33 Choices are enter a static IP address or select an interface type from a dropdown list. —Select Interface As you add entries to the Route Table, the X5 automatically assigns sequential ID numbers. To manually configure entries for your X5’s Route Table, follow these steps.

  • Page 34: Miscellaneous

    2.10 Miscellaneous From the Advanced Setup page, click the Miscellaneous Configuration button. This page allows you to change your X5 configuration and set up an IGMP proxy, for example, or enable the X5’s PPP Half Bridge feature. X5 ADSL Modem User’s Manual...
  • Page 35 PPP Half Bridge Disabled by default. Enabling this feature forces the DHCP server to duplicate the X5’s WAN IP address to one local client computer; thus, only one computer on the LAN can access the Internet at a time. Chapter 2: Advanced Setup Options...

  • Page 36: System Administration

    3.1 Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of the X5’s main interface page. (If you have exited from the X5 and have forgotten how to establish communication with it, refer to page 8.)

  • Page 37: Monitoring Adsl Status

    3.2 Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the X5’s main interface page. From here, you can verify whether your ADSL connection is active or not (ADSL Line State Status will read SHOWTIME).
  • Page 38 IP address. To do so, perform the following: • Highlight Release in the pulldown menu, and then click Save Changes. • Highlight Renew in the same pulldown menu, and then click Save Changes. X5 ADSL Modem User’s Manual...

  • Page 39: Performing System Administration Tasks

    • View System Log. Click this button to view a log of system activity. • Perform a Diagnostic Test. The X5’s user interface uses a few basic buttons, which are listed in the table below. Button Function Save Changes Clicking this button initiates new settings and changes.

  • Page 40: Resetting The Unit To Its Default Settings

    3.4 Resetting the Unit to Its Default Settings If you have changed the system settings on your X5 unit and want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a “hard” reset.

  • Page 41: Updating The Unit ' S Firmware

    Note: This process may take up to a minute. VERY IMPORTANT! Do not turn off or unplug the X5 or your computer while you are upgrading the firmware or while the unit is in download mode.

  • Page 42: Removing The X5 Modem

    Follow the steps below. 1 1 1 1 From the desktop, select Start | Programs | Zoom ADSL Modem | Uninstall. 2 2 2 2 When prompted to confirm your choice, click Yes.

  • Page 43: Appendix A Dsl Internet Settings Tables

    Appendix A DSL Internet Settings Tables This appendix is for customers whose service providers do not supply them with the DSL settings to connect to the Internet. Many DSL providers use different settings depending on the region in which they are operating. Please refer to the instructions on page 8 if you need help with your settings.
  • Page 44 1483 Routed IP LLC Sweden-Telenordia PPPoE Sweden-Telia 1483 Bridged IP LLC Switzerland PPPoE LLC Turkey(1) PPPoE LLC Turkey(1) PPPoA VC-MUX UK (1) PPPoA VC-MUX UK (2) PPPoE LLC Venezuela-CANTV 1483 Routed IP LLC Vietnam PPPoE LLC X5 ADSL Modem User’s Manual...

  • Page 45: Appendix B Front And Back Panel Descriptions

    Appendix B Front and Back Panel Descriptions Back Panel The table below describes the X5’s back panel jacks. Port Description Port to connect the unit to the ADSL telephone wall jack. Port to connect the unit to the USB port of a computer.

  • Page 46: Appendix C Online Gaming And The X5

    Connect the X5 and the Xbox: Using the straight-through Ethernet cable that came with your X5 modem, plug one end into the X5’s Ethernet jack and the other end into the Xbox’s jack. Insert the Xbox Communicator module into the Xbox Controller expansion slot (top slot) and then insert the headset plug into the Communicator module.
  • Page 47 Note: You must plug the PlayStation unit into a computer to configure it and you must use the X5’s Ethernet option. Be sure to enter the login Username and Password supplied by your ISP on the X5’s Basic Setup page.
  • Page 48 Your game manual should list which ports must be opened. If you need additional guidance opening up ports, please refer to the Virtual Server (Port Forwarding) section of this manual on page 24. X5 ADSL Modem User’s Manual...

  • Page 49: Appendix D Macintosh And Linux Users: Configuring Tcp/Ip Settings

    From the Location: drop-down list box, select New 2 2 2 2 Location…. In the box, type a name of your choosing, such as “Zoom ADSL Modem,” and click OK. Under the Configure drop-down tab, choose Built-in 3 3 3 3 Ethernet or Ethernet.
  • Page 50 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP dialog box (you will use this dialog box in Step 6). 2 2 2 2 On the main toolbar, from the File menu, choose Configurations. X5 ADSL Modem User’s Manual...
  • Page 51 In the Configurations dialog box, click Duplicate. 4 4 4 4 The Duplicate Configuration dialog box appears. Type a name, such as “Zoom ADSL Modem,” and click OK. 5 5 5 5 The Configurations dialog box appears again. Highlight your new configuration—in our example, Zoom ADSL Modem—and click Make Active.
  • Page 52 If you want to use a static IP address—for example, if you were setting up a virtual server (page 24) or a DMZ (page 27)—you would edit or create /etc/sysconfig/network-scripts/ifcfg-eth0 so that it contains the following lines: X5 ADSL Modem User’s Manual...
  • Page 53 DEVICE=eth0 ONBOOT=yes BOOTPROTO=static BROADCAST=172.16.31.255 IPADDR=172.16.16.55 NETMASK=255.25.240.0 NETWORK=172.16.16.0 Note: If your computer won’t always be on a network with working DNS at boot-time, set ONBOOT=no. If you don’t, RedHat 6.2 (and possibly other versions) might hang. To activate the card by hand when you have attached your computer to the network, at root, run the command: /sbin/ifup eth0.

  • Page 54: Appendix E Troubleshooting

    • The RJ-11 phone cord is firmly plugged into the wall jack and the ADSL port on the back of the X5 (not the PHONE port). • The RJ-11 phone cord is connected to a DSL-enabled phone jack.
  • Page 55 Configuration to view the Handshake Protocol. One at a time, try each of the other settings, clicking Save Changes and Reboot. If the X5’s LINK light is solidly lit but you can’t connect to the Internet, make sure that: •...
  • Page 56 Your service provider’s DSL connection is functioning properly by placing a call to customer support. I type http://10.0.0.2 into my Web browser’s address bar, but the X5’s Network Password box won’t open so I can’t communicate with the X5. •...
  • Page 57 modem is on. A filter also prevents a phone from interfering with, or dropping, your DSL connection. I accidentally unplugged the USB cable while using my modem. This resulted in a general protection fault (GPF) error message. What should I do? You must plug the modem back in and restart your computer to rectify this problem.

  • Page 58: Appendix F Regulatory Information

    Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted message. Facsimile modem boards manufactured on and after December 13, 1995, must comply with the requirements of this section. X5 ADSL Modem User’s Manual...

  • Page 59: Declaration Of Conformity

    This equipment cannot be used on public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information. U.S.
  • Page 60 2154-A 27321 ©2004...

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