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Zoom X4 User Manual

Zoom X4 User Manual

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ADSL Modem

U S E R ' S
M A N U A L
X4

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  • Page 1: Adsl Modem

    ADSL Modem U S E R ’ S M A N U A L...
  • Page 2 NOTICE NOTICE NOTICE NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

  • Page 3: Table Of Contents

    3.5 U ’ PDATING THE IRMWARE 4: REMOVING THE X4 MODEM... 38 APPENDIX A: FRONT AND BACK PANEL INFORMATION 39 APPENDIX B: CONFIGURING YOUR BROWSER ... 41 APPENDIX C: WINDOWS 95, MACINTOSH, AND LINUX USERS: CONFIGURING YOUR TCP/IP SETTINGS ... 46 APPENDIX D: TROUBLESHOOTING...

  • Page 4: 1: Installation Instructions

    Installation Instructions 1.1 Important! Before you Begin Before installing your X4 ADSL modem, you must have DSL service enabled on your telephone line. To do this, you need to sign up with a DSL service provider. They will arrange to have...

  • Page 5: Package Contents

    U.K. (2) U.S.A. Venezuela—CANTV 1.2 Package Contents In addition to these installation instructions, your package includes the following items: X4 ADSL unit Power adapter and power cord Straight-through Ethernet cable USB cable RJ-11 phone cord RJ-11-to-wall-jack adapter (certain models only)

  • Page 6: You Will Also Need

    95/98/98SE/2000/NT/Me/XP computer equipped with a Network Interface Card (NIC) or a Windows 98/98SE/2000/Me/XP computer equipped with a USB port. A telephone wall jack to plug the X4 unit into. The associated phone line must be DSL enabled. 1.3 Quick Start Instructions Your computer should be on.
  • Page 7 b b b b Click the ADSL Modem Installation Wizard button, and then click the Ethernet option. The software installation proceeds automatically. c c c c When the process is complete, you will be prompted to click Finish. Your computer will shut down so you can connect the hardware.
  • Page 8 Ethernet port. Note: You can also attach the X4 to an access point or a network hub via its ETHERNET jack and thereby connect multiple computers. —If your hub has an uplink or daisy chain port, you can use the supplied straight-through Ethernet cable to connect the two.
  • Page 9 USB option. The software installation proceeds automatically. When the process is complete, the Main Menu minimizes for future use and a Zoom Web Console icon resides on your desktop. 2 2 2 2 Now connect the hardware. All connections originate from the X4’s back panel.
  • Page 10 The unit performs a startup sequence—the front panel LINK light blinks. (For reference, we have included a table on page 39 that explains the meaning of the X4’s front panel lights.) Note: You may see a Found New Hardware box indicating the progression of the installation;...
  • Page 11 They provide an added level of security that protects your ADSL unit’s settings. Type the X4’s default User Name and Password. User Name=admin Password=zoomadsl Remember: The User Name and Password are case- sensitive.
  • Page 12 Flash and Reboot. Once the reboot is complete and the unit has reset itself (when the front panel’s LINK light remains on steady again), your X4 is ready to use. You can open another Web browser or use the one that is already open to access the Internet.

  • Page 13: Using Phone Filters

    For other devices on the DSL-enabled line, plug the device’s phone cord into the filter’s PHONE end, and plug the filter’s LINE end into the wall jack. Some X4 models come with filters, and more can be purchased from a retailer or service provider.

  • Page 14: I Fyou Need Help

    Macintosh and Linux Users: You will find Customer Support information and Documentation in Adobe PDF format in the appropriately named folders in the CD-ROM’s directory. If you have DSL service problems, you should contact your DSL service provider. X4 ADSL Modem User’s Manual...

  • Page 15: 2: Advanced Setup Options

    2.1 How To Use the Advanced Options All the Advanced Configuration settings are accessible from the Advanced Setup page. Click its icon at the top of the X4’s main interface page. (If you have exited from the X4 and have forgotten how to establish communication with it, refer to page 10.)

  • Page 16: Wan Settings

    Wide Area Network (WAN) ADSL setup and how you access the Internet. From the Advanced Setup page, click the WAN Settings button. A screen displays with several fields to fill in. For each field or category, we have included a table for reference. X4 ADSL Modem User’s Manual...
  • Page 17 Chapter 2: Advanced Setup Options...
  • Page 18 Default is UBR (Unspecified Bit Rate). CBR (Constant Bit Rate) is optional. You can only use CBR if you have arranged to do so with your provider. Bandwidth Default is 0 (which equals UBR). Specifying bandwidth is only possible with CBR. X4 ADSL Modem User’s Manual...

  • Page 19: Default Gateway

    Encapsulation The Encapsulation Mode is related to the VPI and VCI numbers, which are specified by your service provider (see Permanent VC Settings, page 18). Mode Supplied by your service provider (reference table appears on page 5). Bridge Your Bridge choices are related to the Encapsulation Mode (see above).

  • Page 20: Dhcp (Dynamic Host Configuration Protocol)

    2.3 LAN Settings By modifying your LAN ADSL setup and DHCP settings, you can control the number of computers that can connect to the X4. The default address range allows 12 computers to join the network. To change your settings, from the Advanced Setup page click the LAN Settings button.
  • Page 21 DHCP Address Pool The DHCP Address Pool is based on the Selection X4’s IP address plus 12 IP addresses; for ex., the X4’s default IP address is 10.0.0.2; so the DHCP Address Pool is 10.0.0.3- 10.0.0.14. Default is System Allocated. A pool of 253 (max.) User-Defined addresses...

  • Page 22: Nat Firewall

    IP address. Both NAPT and NAP are transparent to end users. Your X4’s NAT firewall is enabled by default; the default setting is dynamic NAPT—everything is automatic. You shouldn’t need to change this setting. However, if your service provider instructs you to disable it (or change it), go to the Advanced Setup page and click the NAT button.

  • Page 23: Virtual Server

    21 is associated with FTP (File Transport Protocol). If you want to use an application that requires access to a port that the X4 would normally deny, you have to modify the X4’s settings to accommodate it.
  • Page 24 Connection, select Properties, highlight your NIC card’s TCP/IP entry and click Properties. Click the radio buttons Use the following IP address and Use the following DNS server addresses, enter the following data, and click OK. X4 ADSL Modem User’s Manual...
  • Page 25 IP address Subnet mask Default gateway (X4’s LAN IP address) Preferred DNS server Note: These TCP/IP instructions and screenshot are typical of a computer using Windows 2000 or XP; if you are using Windows 98 or Me, yours may differ slightly. If you are...

  • Page 26: Dmz

    CAUTION! Use the DMZ feature with the utmost care. It exposes the DMZ computer’s entire contents to the Internet; there is no firewall protection whatsoever. To enable the X4’s DMZ feature, follow these steps. 1 1 1 1 From the Advanced Setup page, click the DMZ button.
  • Page 27 Use the following DNS server addresses, enter the following data, and click OK. IP address Subnet mask Default gateway (X4’s LAN IP address) Preferred DNS server Note: These TCP/IP instructions and screenshot are typical of a computer using Windows 2000 or XP; if you are using Windows 98 or Me, yours may differ slightly.

  • Page 28: Dns

    Default is Use Auto Discovered DNS Servers Only. Options are: —Disable DNS Proxy —Use User-Configured DNS Servers Only —Auto Discovery + User Configured User Configuration IP address of the prime DNS server. IP address of the alternate DNS server. X4 ADSL Modem User’s Manual...

  • Page 29: Adsl Configuration

    From the dropdown list, select the option you want using the table above for reference. If your provider instructed you to select Use User- Configured DNS Servers Only or Auto Discovery + User Configured, in the User Configuration field you need to type in the preferred and alternate DNS server IP addresses that your provider has given you.

  • Page 30: Miscellaneous

    2.9 Miscellaneous From the Advanced Setup page, click the Miscellaneous Configuration button. This page allows you to change your X4 configuration and set up an IGMP proxy, for example, or enable the X4’s PPP Half Bridge feature, for example. X4 ADSL Modem User’s Manual...
  • Page 31 PPP Half Bridge Disabled by default. Enabling this feature forces the DHCP server to duplicate the X4’s WAN IP address to the local client computer; thus, only one computer on the LAN can access the Internet at a time. Chapter 2: Advanced Setup Options...

  • Page 32: 3: System Administration

    3.1 Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of the X4’s main interface page. (If you have exited from the X4 and have forgotten how to establish communication with it, refer to page 10.)

  • Page 33: Monitoring Adsl Status

    3.2 Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the X4’s main interface page. From here, you can verify whether your ADSL connection is active or not (ADSL Line State Status will read SHOWTIME).
  • Page 34 Release/Renew operation to gain a new, valid IP address. To do so, perform the following: Highlight Release in the pulldown menu, and then click Save Changes. Highlight Renew in the same pulldown menu, and then click Save Changes. X4 ADSL Modem User’s Manual...

  • Page 35: Performing System Administration Tasks

    (see page 36). View System Log. Click this button to view a log of system activity. Perform a Diagnostic Test. The X4’s user interface uses a few basic buttons, which are listed in the table below. BUTTON FUNCTION...

  • Page 36: Resetting The Unit To Its Default Settings

    3.4 Resetting the Unit to Its Default Settings If you have changed the system settings on your X4 unit and want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a “hard” reset.

  • Page 37: S Firmware

    Click Open, Upload, and then Reboot. Note: The reboot process may take up to a minute. VERY IMPORTANT! Do not turn off the X4 or unplug it while you are upgrading the firmware. 5 5 5 5 The unit’s LINK light will go off during the rebooting process.

  • Page 38: 4: Removing The X4 Modem

    Follow the steps below. 1 1 1 1 From the desktop, select Start | Programs | Zoom ADSL Modem | Uninstall. 2 2 2 2 When prompted to confirm your choice, click Yes.

  • Page 39: Appendix A: Front And Back Panel Information

    Appendix A Front and Back Panel Back Panel The back panel of your unit looks like this. ON OFF RESET ETHERNET PHONE ADSL The table below defines the purpose of these ports, or jacks. Port Description Port to connect the unit to the power adapter. ON/OFF Toggle switch to turn the unit on or off.
  • Page 40 Blinks when unit is transmitting or receiving data. LINK Blinks when unit is performing its startup sequence; stays on solid when unit is connected to the ADSL line. Lights when power switch on back panel is turned on. X4 ADSL Modem User’s Manual...

  • Page 41: Appendix B: Configuring Your Browser

    Appendix B Configuring Your Browser An Internet browser is a program used to find and display Web pages. To find a page, the browser must connect to the Internet. This Appendix describes how to configure some of the most common Internet browsers. If you are using another browser, please consult the documentation that came with it.
  • Page 42 (LAN) is selected, and click OK. 6 6 6 6 When the next dialog box appears, change the selection to I connect through a local area network (LAN) and click Next. X4 ADSL Modem User’s Manual...
  • Page 43 7 7 7 7 A dialog box describing your LAN Internet configuration displays. Uncheck the box Automatic discovery of proxy server and click Next. 8 8 8 8 You will be prompted whether you want to set up an email account.

  • Page 44: Netscape Navigator

    1 1 1 1 On the desktop, click the Netscape Navigator icon, and then from the Edit menu, select Preferences. 2 2 2 2 In the Preferences dialog box, click the Advanced option, and then click Proxies. X4 ADSL Modem User’s Manual...
  • Page 45 3 3 3 3 Select the option Direct connection to the Internet and click OK. Appendix B: Configuring Your Browser...

  • Page 46: Appendix C: Windows 95, Macintosh, And Linux Users: Configuring Your Tcp/Ip Settings

    Linux TCP/IP Settings, page 51. Linux TCP/IP Settings Linux TCP/IP Settings Windows 95 TCP/IP Settings Click Start | Settings | Control Panel and then double-click the Network icon to display the Network dialog box. TCP/IP Settings X4 ADSL Modem User’s Manual...
  • Page 47 Click the Configuration tab. You will see a list of installed network components. If you see a line that includes TCP/IP, skip to Step 5. If you don’t see the line, continue with Step 2. If you don’t see TCP/IP listed, click the Add button to display the Select Network Component Type dialog box.

  • Page 48: Macintosh Tcp/Ip Settings

    From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP dialog box (you will use this dialog box in Step 6). 2 2 2 2 On the main toolbar, from the File menu, choose Configurations. X4 ADSL Modem User’s Manual...
  • Page 49 In the Configurations dialog box, click Duplicate. 4 4 4 4 The Duplicate Configuration dialog box appears. Type a name, such as “Zoom ADSL Modem,” and click OK. 5 5 5 5 The Configurations dialog box appears again. Highlight your new configuration—in our example, Zoom ADSL Modem—and click Make Active.
  • Page 50 From the Location: drop-down list box, select New 2 2 2 2 Location…. In the box, type a name of your choosing, such as “Zoom ADSL Modem,” and click OK. Under the Configure drop-down tab, choose Built-in 3 3 3 3 Ethernet or Ethernet.

  • Page 51: Linux Tcp/Ip Settings

    Click Save and close the Network pane. 5 5 5 5 Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Note: If you have other network cards installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, etc.).
  • Page 52 Reboot with this command: /sbin/shutdown -r now. If you want to use a static IP address—for example, when setting up a virtual server (page 23) or a DMZ (page 26)—consult the help file or documentation that came with your operating system. X4 ADSL Modem User’s Manual...

  • Page 53: Appendix D: Troubleshooting

    Support tips: www.zoom.com. PROBLEM: I installed the software and connected the X4 modem to my phone line, but I cannot connect to the Internet. SOLUTION: Make sure you’ve securely connected the RJ-11 phone cord from the wall jack to the DSL modem connector on the back of your computer.
  • Page 54 I accidentally unplugged the USB cable while using my modem. This resulted in a general protection fault (GPF) error message. What should I do? SOLUTION: You must plug the modem back in and restart your computer to rectify this problem. X4 ADSL Modem User’s Manual...

  • Page 55: Appendix E: Regulatory Information

    Appendix E Regulatory Information Declaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via the following: Directive Standard 73/23/EEC-Low IEC 60950: 3 Voltage 89/336/EEC-EMC EN 55024: 1998 89/336/EEC-EMC EN 55022 : 1998 EN 61000-3-2:1998 EN 61000-3-3: 1995 This product is CE Marked.
  • Page 56 3372-A 27263 ©2002...

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