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Zoom X5V User Manual

Zoom X5V User Manual

Zoom telephonics x5v adsl modem user's guide
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  • Page 1 ADSL X5v U S E R ’ S G U I D E...
  • Page 2 NOTICE NOTICE NOTICE NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

  • Page 3: Table Of Contents

    Contents ... 4 VERVIEW NSTALLATION NSTRUCTIONS 1.1 I NSTALLING THE OFTWARE 1.2 I NSTALLING THE ARDWARE 1.3 C ONFIGURING NTERNET 1.4 C ADSL ...11 ONFIGURING 1.5 S IP S ETTING UP ERVICE 1.6 C ...16 ALLING 1.7 P LAYING NLINE AMES 1.8 F RONT...

  • Page 4: Overview

    Overview The X5v is an ADSL modem, a gateway/router, and a VoIP telephone adapter, all contained in one device. The ADSL modem gives you a connection to the Internet through your Internet service provider. The gateway/router provides an interface between the Internet and your own local network. It also includes...

  • Page 5: Installation Instructions

    Installation Instructions This chapter covers the basic instructions needed to install your X5v, connect to the Internet, and place VoIP calls. If you purchased an X5v Model 5565 and used its Quick Start for Windows, please go to Chapter 2. Otherwise please continue below.

  • Page 6: What You Will Need

    An ADSL-enabled telephone wall jack to plug the X5v unit into. A telephone to plug into the X5v if you plan to use VoIP. Installing the X5v involves several steps: Installing the Software, Installing the Hardware, Configuring Internet Explorer, Configuring ADSL, and Setting Up VoIP Service.

  • Page 7: Installing The Hardware

    X5v’s PHONE jack and plug your phone into the other end. b b b b Plug one end of the X5v’s phone cord into the X5v’s ADSL jack and the other end into the wall telephone jack (the jack on the wall where you would normally plug in a standard phone).
  • Page 8 If your computer doesn’t have an available Ethernet port, you can use a Windows computer’s USB port: Plug one end of the USB cable into the X5v’s USB jack and the other end into the computer’s USB port. Note: You can connect multiple computers to the X5v using a combination of ports and share Internet access.

  • Page 9: Onfiguring Internet Explorer

    They also keep phone conversations from interfering with DSL performance. The X5v phone jack has a filter built-in, so there is no need for a filter on that phone. You may have received DSL phone filters with your X5v. If you did not, or need more filters, they are available at most retail stores that carry consumer electronics.
  • Page 10 Your version number is right under the Microsoft Internet Explorer logo. You can ignore all the numbers after the period following the first digit. 1 1 1 1 On the desktop, right-click (not left-click) the Internet Explorer icon, and select Properties. If you cannot access Internet Explorer: Windows XP users: From the desktop, click the Start button, then click Control Panel.

  • Page 11: Configuring Adsl

    2 2 2 2 Log in by typing the following information in lower-case letters. (Note: You will need this user name and password each time you want to open up the Zoom DSL VoIP Gateway Web-Console.) User Name: admin Password: zoomvoip 3 3 3 3 The Basic Setup page displays.
  • Page 12 You need to fill in at least three of these boxes: VPI, VCI, and Encapsulation. Your service provider may have given you these settings, although most do not. If you have them, it will make installation a little faster and easier, but don’t worry if you don’t have them.
  • Page 13 PPPoE or PPPoA: Click Write Settings to Flash and Reboot, and Confirm. Once the process is complete, the X5v’s LINK light remain on steady (this should take about 15 seconds). If it doesn’t, go to the Connection Troubleshooting Tips on page 77.
  • Page 14 If You DO NOT Have VPI, VCI, and Encapsulation Settings from Your Service Provider If you do not have the settings from your service provider, the tables beginning on page 69 show the settings for the most commonly encountered service providers in the USA and many other countries.
  • Page 15 Setting IP Addressing If the Encapsulation setting that you entered on the Basic Setup menu was either 1483 Bridged or 1483 Routed, the X5v can be set for DHCP (also known as a dynamic IP address) or for a static IP address.

  • Page 16: Setting Up Voip Service

    Step 5 on page 15). 1.5 Setting up VoIP Service If you purchased a X5v Model 5565, your unit has been set up for VoIP service, so continue at Section 1.6 Calling Tips below. If you purchased another Model X5v, please go to Chapter 2 on page 32.
  • Page 17 X5v to VoIP only Mode. All calls that you make from the phone attached to the X5v will be VoIP calls so you do not have to dial # to make a call. Note: If you have unbundled DSL (DSL without PSTN), you must use VoIP only Mode.

  • Page 18: Playing Online Games Using Your X5V

    PSTN calls. All calls that you dial from the phone attached to the X5v will be VoIP calls so you do not need to dial # first. For additional information about this feature and how to use it, see Voice over IP options on page 36.
  • Page 19 DMZ. If you don’t, your computer may block the ports you are trying to open. Setting Up the X5v for Peer-to-Peer Gaming and Multiplayer Game Hosting (Setting Up a Virtual Server) 1 1 1 1 Find out which ports need to be opened for gaming.
  • Page 20 2 2 2 2 Choose an IP address for Gaming. Click on the Zoom X5v icon on your desktop (or type 10.0.02 in your Web browser just the way you would normally type a web address) to get to the X5v’s Main Page. Click the Advanced Setup icon, then click LAN Settings.
  • Page 21 Properties to display the Windows TCP/IP Properties dialog box. For Windows 98 and Me: From the desktop click the Start button, then point to Settings and then Control Panel. Double- click the Network icon to display the Network configuration screen. Highlight your NIC card’s TCP/IP entry (it should start with TCP/IP and have the characters 10/100, NIC, or Ether in it –...
  • Page 22 10.0.0.16. When done, click OK and Step 7. IP address Subnet mask Default gateway (X5v’s LAN IP address) Preferred DNS server For Windows 98 and Me: Click Specify an IP Address and enter the settings for IP Address and Subnet Mask shown below, unless you chose an IP address in Step 2 other than 10.0.0.16, in which case you...
  • Page 23 Apply Now, and IP Address Subnet Mask Router (X5v’s LAN IP address) DNS Servers For Mac OS 7.6.1 – 9.2.2: From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. Under the TCP/IP tab, highlight...
  • Page 24 Continue with Step 7. 7 7 7 7 All Users: Go back to the X5v’s Advanced Setup page and click the Virtual Server button. If you already closed the Zoom DSL VoIP Gateway Web- Console, click on the Zoom X5v icon on your desktop (or type 10.0.0.2 in your Web browser) and click the Advanced Setup icon.
  • Page 25 If you’d like to set up a DMZ, refer to the DMZ instructions on page 47. Remember, a DMZ is easy and will work with any game, but it keeps the X5v’s firewall from providing any security for your system.
  • Page 26 Outside game players will need to know the X5v’s WAN IP address. To find this address, click the System Status icon at the top of the X5v’s web page and scroll down to the WAN Status section. Now please turn to Section 1.8 Front Panel Description on page ADSL User’s Guide...
  • Page 27 Ethernet cable, plug one end into the PlayStation’s Network jack and the other end into one of the X5v’s Ethernet (LAN) jacks. Note: If you didn’t use the Ethernet cable that came in your X5v package to connect the X5v to your computer, you can use that Chapter 1: Installation Instructions ®...
  • Page 28 Follow the prompts for online registration. 9 9 9 9 Now, using the computer connected to the X5v, go to the X5v’s Advanced Setup page and click the DMZ button. Then select Enable from the DMZ dropdown list, and enter the static IP address 10.0.0.50 in the DMZ Host IP field.

  • Page 29: Front Panel Description

    77. DATA Blinks when data is being transferred through the ADSL line. Lights when the USB port of the X5v is plugged into a powered-up computer’s USB port. Lights when a LAN port of the X5v is plugged into the Ethernet port of a powered-up device.

  • Page 30: Resetting The X5

    1.10 Resetting the X5v to Its Default Settings If you have changed the system settings on your X5v unit and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset.

  • Page 31: Windows Users: Removing The X5V

    1.11 Windows Users: Removing the X5v If you have Windows and want to remove your X5v—for instance, if you move your computer to a location without ADSL service— you should remove the software before disconnecting the hardware. 1 1 1 1 From the desktop, select Start/Programs/Zoom VoIP/Gateway/Uninstall.

  • Page 32: Voice Over Ip Settings

    Options To access the VoIP options, click the Voice over IP telephone icon at the top of the X5v’s main interface page. (If you have exited from the X5v and have forgotten how to establish communication with it, refer to page 11.) This page shows the status of your VoIP connection and a few basic settings.
  • Page 33 Note: You must sign up for this service, and not all service providers offer this feature. Registration Status Indicates whether the X5v is registered with your VoIP service provider, and if not, the last registration step that was completed. Chapter 2: Voice Over IP Settings...
  • Page 34 TFTP server’s IP address that your service provider gives you. Filename The filename of the X5v’s configuration file on the TFTP server. If this isn’t preconfigured, use the filename your service provider gives you.
  • Page 35 Setting Value VoIP only Mode Disabled by default. Refer to the table on the next page for a description of this feature. Allow incoming PSTN Disabled by default. Refer to the table on the calls next page for a description of this feature. Download Click to initiate a download of an updated Configuration Now...
  • Page 36 Want to use the default X5v setting. You will be able to make and receive VoIP and PSTN calls on the phone connected to the X5v. You will have to dial # to make a VoIP call. Want to make and receive VoIP calls as well as receive PSTN calls on the phone plugged into the X5v.

  • Page 37: Changing Your Voip Settings

    2.2 Changing Your VoIP Settings Click the Advanced VoIP Setup button on the bottom of the Voice over IP page. From this page, you can change the X5v’s VoIP settings if you need to match those of your service provider.
  • Page 38 Interval registration requests to the VoIP service. Default is 3600 (1 hour). Local SIP Port The port that the X5v uses, vs. the SIP port that the service provider’s equipment uses. Default is 5060. Caller ID Modulation The default is CID_Bell 202.
  • Page 39 VoIP service provider uses. Default is MD5 (Message Digest 5), RSA-sanctioned cryptographic algorithm. RTP Media Port Base IP port that the X5v uses for RTP (Real-Time Transport Protocol, an Internet protocol for transmitting data such as audio and video in real time). Default is 5000.

  • Page 40: Call Forwarding And Call Waiting

    2.3 Call Forwarding and Call Waiting The Supplementary Services page displays the X5v’s VoIP call management features such as call forwarding and call waiting. Click its button on the bottom of the Voice over IP page. Important: The X5v’s call forward capabilities are displayed on this page.
  • Page 41 On your telephone keypad, enter # <Forward code> <Forward Number> # The X5v will attempt to place a call to the Forward Number. If someone answers within 15 seconds, the forwarding feature will become active. If not, you need to re-enter the command: # <Forward code>...
  • Page 42 Note: Deactivating call forward from the keypad only deactivates the last phone number programmed—that is, the currently active forwarding function. It does not turn off the X5v’s call forwarding capability. This must be done from the X5v’s Supplementary Services page or by your service provider.

  • Page 43: Advanced Setup Options

    Your provider is using 1483 encapsulation. In that case, you might be instructed to set up your X5v to use a static IP address. You have a LAN and want to change your NAT settings.

  • Page 44: How To Set U P Your X5 V To Use A Static Ip Address

    IP address. Typically, you must request (and pay extra) for a static IP address. To set up your X5v to use a static IP address, go to the WAN Settings page, and fill out these fields.

  • Page 45: Nat Setting

    The X5v’s NAT (Network Address Translation) capability provides a good level of protection from unauthorized access: It hides the IP addresses of the in-house computers connected to the X5v from other computers outside on the Internet. In a typical computer setup using NAT, your service provider assigns one public IP address for your network.
  • Page 46 IP address of the client computer you want to add for the defined session. Action Choices are Add or Delete a session. In addition to its built-in NAT security protection, the X5v includes advanced firewall protection; please see page 54. ADSL User’s Guide...

  • Page 47: How To Set U P Admz

    Name server 1 1 1 1 Choose an IP address. Click on the Zoom X5v icon on your desktop (or type 10.0.0.2 in your Web browser just the way you would normally type a web address) to get to the X5v’s Main Page. Click the Advanced Setup icon, then click LAN Settings.
  • Page 48 10.0.0.4 to 10.0.0.15, your Host IP Address should be the next IP address after 10.0.0.15, which would be 10.0.0.16. Unless you have changed the X5v’s IP address settings, which is very unlikely, just use the number 10.0.0.16. Write down the number you choose for reference if you are not using 10.0.0.16.
  • Page 49 Step 1 other than 10.0.0.16, enter the number that you chose instead of 10.0.0.16. When done, click OK and Step 6. IP address Subnet mask Default gateway (X5v’s LAN IP address) Preferred DNS server Chapter 3: Advanced Setup Options continue with 10.0.0.16 255.255.255.0...
  • Page 50 For Windows 98 and Me: Click Specify an IP Address and enter the settings for IP Address and Subnet Mask shown below, unless you chose an IP address in Step 1 other than 10.0.0.16, in which case you should enter the number that you chose instead of 10.0.0.16. IP address 10.0.0.16 Subnet mask...
  • Page 51 Apply Now, and IP Address Subnet Mask Router (X5v’s LAN IP address) DNS Servers For Mac OS 7.6.1 – 9.2.2: From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. Under the TCP/IP tab, highlight...
  • Page 52 Save. Then Step 6. IP address Subnet mask Router address (X5v’s LAN IP address) Name server addr. 5 5 5 5 Red Hat Linux Users: a a a a Edit /etc/sysconfig/network-scripts/ifcfg-eth0 so that it...
  • Page 53 6 6 6 6 All Users: Go back to the X5v’s Advanced Setup page and click the DMZ button. If you already closed the Zoom DSL VoIP Gateway Web- Console, click on the Zoom X5v icon on your desktop (or type 10.0.0.2 in your Web browser) and click the Advanced Setup icon.

  • Page 54: Using The X5V's Advanced Firewall

    Using the X5v’s Advanced Firewall In addition to the security provided by NAT, the X5v includes an advanced firewall. This chapter describes the firewall and the types of protection it offers. If you are like most users, you probably will not need to modify your firewall settings. If,...
  • Page 55 You may want to deny some users from accessing the Internet at all. To access the X5v’s firewall settings, from the Advanced Setup page, click the Firewall button. (If you have exited from the X5v and have forgotten how to establish communication with it, refer to page 11.) The main Firewall page displays.

  • Page 56: Main Firewall Features

    Advanced Options. These DoS features mean that the X5v provides protection from a potentially devastating attack on your computer. Such attacks can overwhelm and shut down a computer or a server. The X5v’s DoS features are grouped together as follows: Protection Policy Hacker Log Service Filtering.
  • Page 57 Winnuke Only applicable to Windows 95, NT, and 3.11 checking systems. Prevents OOB (out of band) data from reaching an IP address, which can cause lost connections and system crashes. Chapter 4: Using the X5v’s Advanced Firewall...

  • Page 58: Hacker Log

    Log Database Properties You have the option of selecting how often Log Frequency a particular type of hacker event can occur before the X5v generates a system log entry. The default is every 100 records or events. Available range is 1-65535 records/events.

  • Page 59: Service Filtering

    X5v from outside the network—that is, over the Internet. If you enable one of the services listed on this page, the X5v’s firewall will open up the appropriate port to allow the service to work. PING from External Network...

  • Page 60: Creating Inbound/Outbound

    Settings to Flash and Reboot. 4.2 Creating Inbound/Outbound Policies The X5v offers ways to tailor, or restrict, incoming and outgoing Internet traffic to increase security. Your X5v comes with three inbound/outbound policies preconfigured for VoIP: 1) SIP Port 5060; 2) RTP Media Base 5000; 3) TFTP Port 60.
  • Page 61 IP Groups or Service Groups (see page 64 and 67), they appear in this list as options. *For each of these fields, choices are any IP address, a single IP address, an IP range, or a mask range. Chapter 4: Using the X5v’s Advanced Firewall...

  • Page 62: Outbound Policies

    Deny All), or permitted (if you set up Allow All). Outbound Policies Outbound firewall policies allow you to filter the traffic that users inside the firewall—on the X5v’s LAN side—are allowed to send out over the Internet—to the WAN side. ADSL...
  • Page 63 (if you set up Deny All), or permitted (if you set up Allow All). Chapter 4: Using the X5v’s Advanced Firewall...

  • Page 64: Setting Up Firewall Databases

    4.3 Setting Up Firewall Databases The X5v includes options to set up databases of user information, so you can create different combinations of user groups. Drawing from these groups, or databases, you can then create and apply certain inbound and outbound policies and restrict Internet traffic.
  • Page 65 If you selected the Subnet Mask option, enter the desired IP address here and enter the subnet mask in the IP addr.2 field. All addresses falling within that subnet will be included in the group you set up. Chapter 4: Using the X5v’s Advanced Firewall...
  • Page 66 IP addr.2 If you are using the Single IP option, this field is not applicable. If you are using the IP Range option, enter the end of the IP address range here. Note: IP addr.1 has to contain the beginning of the range. If you are using the Subnet Mask option, enter the subnet mask here.

  • Page 67: Service Group

    A new page displays, showing the new entry at the top, with two buttons Modify and Delete. You can change or delete this entry at any time. From this page, you can also add new entries. Chapter 4: Using the X5v’s Advanced Firewall...

  • Page 68: Time Group

    Time Group The Time Group, or Time Window, page lets you specify a particular time period and assign a group name to it. For example, if you don’t want your children accessing the Internet during the day, you can set up a time group that blocks Internet access from 8am to 5pm.

  • Page 69: Appendixa Dsl Internet Settings Tables

    These tables are for customers whose service providers do not supply them with the DSL settings to connect to the Internet. We post updated tables on our web site. If your country isn't listed, please consult www.zoom.com www.zoom.com www.zoom.com www.zoom.com...
  • Page 70 Table B: Other Countries Service Provider VPI VCI Encapsulation Belgium-ADSL Office Belgium-Turboline Denmark-Cybercity, Tiscali France (1) France (2) France (3) Germany Iceland-Islandssimi Iceland-Siminn Italy Netherlands-MX Stream Portugal Saudi Arabia (1) Saudi Arabia (2) Saudi Arabia (3) Saudi Arabia (4) Saudi Arabia (5) Saudi Arabia (6) Spain-Albura, Tiscali Spain-Colt Telecom, Ola...

  • Page 71: Appendixb V Oip Phone Installation Options

    Plug Multiple Phones Directly into the X5v If you want more than one phone near the X5v—in a small office, for example—you can use standard telephone adapters to connect multiple phones. These adapters are called T-adapters or 2-jack modular adapters;...
  • Page 72 You may have to call a technician if you do not have a modular plug.) Then connect one end of the phone cord that came with the X5v into its ADSL jack and the other end into the jack on the demarcation point. With the computer’s power off, check that your phones work normally.
  • Page 73 Important: If you install the X5v where your phone line enters your home, be sure to connect an answering machine between the X5v and the demarcation point. If you don’t, and someone calls you over the regular phone network while you are on a VoIP call, the call will not go through.

  • Page 74: Etting

    Click Apply Now (or Save if prompted) and close the 5 5 5 5 Network pane. For Mac OS X, you’re done with your network settings. Now 6 6 6 6 return to Configuring ADSL on page 11. ADSL X5v User’s Guide...

  • Page 75: Etting

    For Mac OS 7.6.1 - 9.2.2 1 1 1 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 2 2 2 Under Connect via:, select Ethernet built-in. Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field.
  • Page 76 Reboot with this command: /sbin/shutdown -r now. For Debian Add this line to the file /etc/network/interfaces: iface eth0 inet dhcp. Reboot with this command: /sbin/shutdown -r now. Now return to Configuring ADSL on page 11 ADSL User’s Guide...

  • Page 77: Appendixd Troubleshooting

    I installed the software and connected the X5v gateway to my phone line, but I cannot connect to the Internet. If the X5v’s LINK light continually blinks and does not stay solidly lit, make sure that: The RJ-11 phone cord is firmly plugged into the wall jack and the ADSL port on the back of the X5v (not the PHONE port).
  • Page 78 Configuration to view the Handshake Protocol. One at a time, try each of the other settings, clicking Save Changes and Reboot. If the X5v’s LINK light is solidly lit but you can’t connect to the Internet, make sure that: Your computer’s TCP/IP properties are correct.
  • Page 79 I type http://10.0.0.2 into my Web browser’s address bar, but the X5v’s Network Password box won’t open so I can’t communicate with the X5v. If you are using a Macintosh or Linux computer, your Internet settings may need adjustment; turn to page 74 for instructions.

  • Page 80: Oip And Phone Troubleshooting Tips

    When I pick up the phone and press #, I don’t get a VoIP dial tone. Your X5v may be in VoIP only mode. If so, you shouldn’t press # to begin a call. Your Internet Protocol connectivity may not be working. Try browsing the Internet.
  • Page 81 Check that your VoIP service is properly configured. If your service supports automatic configuration downloads, go to the X5v’s VoIP page to see if the X5v has received a configuration download. If not, press the Download Configuration Now button, or reboot the X5v.
  • Page 82 My phone’s ring sounds strange. If you don’t like the ring, you can change it. Go to the X5v’s VoIP page and click Select Tone & Ring by Country/Region (see page 34 for instructions on changing your ring). Note: Some country selections include two choices, one of which is a special VoIP ring.
  • Page 83 The X5v has a distinctive, lower-pitched dial tone when it is in VoIP mode, compared to the standard phone dial tone for your country. If you do not notice the X5v’s change in dial tone after you press # to begin a VoIP call, we recommend that you change your VoIP dial tone to make it more easily recognizable.

  • Page 84: Appendixe Regulatory Information

    This equipment cannot be used on public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information. ADSL X5V User’s Guide...
  • Page 85 U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 86: European Declaration Of Conformity

    European Declaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via the following. This product is CE Marked. Directive Standard 73/23/EEC-Low EN 60950 : 2000 Voltage IEC 60950 : 3 éd.
  • Page 87 1575-D 27317 ©2005...

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