Appendix A: Troubleshooting Tips - Zoom 1099 Series User Manual

Appendix A: Troubleshooting Tips

The following are some problems you may experience and some possible solutions to
remedy the situation.
Problem
You are unable to connect to the Internet.
Solution
• Try moving the modem to a different location, such as closer to a window to improve
the signal strength.
• Change the profile automatically selected on your sim. To do this, click on Settings then
Profile. Select the next profile in the list and click on Set as Default. Click the X in the
upper right corner of the profile box to close it. Now click the Connect icon. If it still
fails to connect repeat this step until you have tried all the profiles listed on the Profile
page.
If no profile is listed on the Profile page you will need to manually enter one. Click
Add, and then enter a Profile Name. Next enter the APN, Username, Password,
and Access Number. Please look for the information in the SIM card packaging or
if necessary ask your service provider
• You may have changed the modem to connect to 3G networks only, and no 3G network
is available. To check this click on Settings and then click Network to verify that the
modem is not set to 3G Only.
• The network may be to busy to accept new connections. Wait a few minutes and try
calling again.
Problem
After I connect to the Internet, I am unable to open a Web page.
Solution
• Your signal strength may be too weak. Please try moving the modem to another
location.
• You may be using a prepaid SIM card and either have exceeded your data allotment or
have gone past the time period that the prepaid SIM was active. Contact your prepaid
SIM provider for more information.
Problem
You are roaming outside your normal network and are unable to connect.