Grandstream Networks HT801 Administration Manual
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Grandstream Networks HT801 Administration Manual

Analog telephone adaptors
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Grandstream Networks, Inc.
HT801/HT802
Analog Telephone Adaptors
Administration Guide

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John
March 25, 2025

Hi as of the beginning of March my HT8001 does not display the caller's name but it does display the phone number

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1 comments:
Mr. Anderson
March 25, 2025

The Grandstream Networks HT801 may not display the caller's name but only the phone number because its caller ID configuration is set to "From Header." In this mode, the HT801/HT802 uses the FROM header information to display the caller ID, which may not always include the caller's name, depending on the SIP server or service provider.

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Summary of Contents for Grandstream Networks HT801

  • Page 1 Grandstream Networks, Inc. HT801/HT802 Analog Telephone Adaptors Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION HT801/HT802 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    Equipment Packaging .......................... 16 HT801/HT802 Ports Description ......................17 Connecting HT801/HT802 ........................18 HT801/HT802 LEDs Pattern ........................ 18 CONFIGURATION GUIDE .................... 20 Obtain HT801/HT802 IP Address via Connected Analogue Phone............. 20 P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 5 Understanding HT801/HT802 Interactive Voice Prompt Response Menu .......... 20 Configuration via Web Browser ......................22 Accessing the Web UI ........................22 Web UI Access Level Management ....................22 Saving the Configuration Changes ....................23 Changing Admin Level Password ....................23 Changing User Level Password ....................
  • Page 6 Using the Reset Button ........................68 Using the IVR Command ........................68 Reset from Web Interface (Reset Type) ....................69 Reset using SIP NOTIFY ........................69 EXPERIENCING HT801/HT802 ..................70 P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 7 Table of Tables Table 1: HT801/HT802 Features at a Glance ..................... 13 Table 2: HT801/HT802 Technical Specifications ..................14 Table 3: Definition of the HT801/HT802 Connectors .................. 17 Table 4: HT801/HT802 LEDs Pattern Description ..................19 Table 5: Voice Prompt Menu ........................20 Table 6: Status Page Definitions .........................

  • Page 8: Document Purpose

    DOCUMENT PURPOSE This document describes the basic concept and tasks necessary to use and configure your HT801/HT802. And it covers the topic of connecting and configuring the HT801/HT802, making basic operations and the call features. Please visit http://www.grandstream.com/support to download the latest “HT801/HT802 User Guide”.

  • Page 9: Change Log

    CHANGE LOG This section documents significant changes from previous versions of administration guide for HT801/HT802. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.13.7 •...

  • Page 10: Firmware Version 1.0.9.3

    Added feature “Allow SIP Factory Reset”. [Allow SIP Factory Reset] [Reset using SIP NOTIFY] • Added support for G722 Codec. [HT801/HT802 Technical Specifications] • Added support for allow user to choose preference codec from PCMU and PCMA for FAX pass-through codec.

  • Page 11: Firmware Version 1.0.3.7

    Added feature “SSH Port” to self-configure SSH port. [SSH Port] • Added SNMP related features. Firmware Version 1.0.3.2 • This is the initial version for HT801. • Added option “DNS SRV use Registered IP” [DNS SRV use Registered IP]. • Changed default NTP server from us.pool.ntp.org to pool.ntp.org.

  • Page 12: Gui Interface Examples

    2. Screenshots of Status Page. 3. Screenshots of Basic Settings Page. 4. Screenshots of Advanced Settings Page. 5. Screenshots of FXS Port 1 Page. 6. Screenshots of FXS Port 2 Page. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 13: Welcome

    The HT801/HT802 analog telephone adaptors provide transparent connectivity for analog phones and faxes to the world of internet voice. Connecting to any analog phone, fax or PBX, the HT801/HT802 are an effective and flexible solution for accessing internet-based telephone services and corporate intranet systems across established LAN and internet connections.

  • Page 14: Product Overview

    PRODUCT OVERVIEW The HT801 is a one-port analog telephone adapter (ATA) while the HT802 is a 2-port analog telephone adapter (ATA) that allows users to create a high-quality and manageable IP telephony solution for residential and office environments. Its ultra-compact size, voice quality, advanced VoIP functionality, security protection and auto provisioning options enable users to take advantage of VoIP on analog phones and enables service providers to offer high quality IP service.

  • Page 15: Ht801/Ht802 Technical Specifications

    HT801/HT802 Technical Specifications Following tables resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the HT801 and the HT802. Table 2: HT801/HT802 Technical Specifications Interfaces HT801 HT802 Telephone Interfaces One (1) RJ11 FXS port Two (2) RJ11 FXS ports.
  • Page 16 114g (without package). Compliance HT801 HT802 FCC Part15B EN55032, EN55024, 15B, AS/NZS CISPR22, EN61000-3-2, EN61000-3-3, AS/NZS60950, EN55022, EN55024, Compliance EN60950-1, AS/NZS CISPR22, EN60950, EN61000-3-2, EN61000-3- AS/NZS60950.1, S003 3, UL (Power supply). P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 17: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and information for obtaining the best performance with the HT801/HT802. Equipment Packaging The HT801 ATA package contains: 1x 5V Power Adapter 1x HT801 1x Quick Installation Guide...

  • Page 18: Ht801/Ht802 Ports Description

    HT801/HT802 Ports Description The following figure describes the different ports on the back panel of the HT801. Internet Micro USB Phone Port Power DC (RJ-11 FXS Port) Figure 3: HT801 Back Panel The following figure describes the different ports on the back panel of the HT802.

  • Page 19: Connecting Ht801/Ht802

    HT802 Figure 5: Connecting the HT801/HT802 HT801/HT802 LEDs Pattern There are 3 LED buttons on HT801 and 4 LED buttons on HT802 that help you manage the status of your Handy Tone. Figure 6: HT801/HT802 LEDs Pattern P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 20: Table 4: Ht801/Ht802 Leds Pattern Description

    Table 4: HT801/HT802 LEDs Pattern Description LED Lights Status Power LED The Power LED lights up when the HT801/HT802 is powered on and it flashes when the HT802 is booting up The Ethernet LED lights up when the HT801/HT802 is connected to your Internet LED network through the Ethernet port and it flashes when there is data being sent or received.

  • Page 21: Configuration Guide

    Obtain HT801/HT802 IP Address via Connected Analogue Phone HT801/HT802 is by default configured to obtain the IP address from DHCP server where the unit is located. To know which IP address is assigned to your HT801/HT802, you should access to the “Interactive Voice...
  • Page 22 This prompt will be played immediately after off hook If the device is not registered and the option “Outgoing Call without Registration” is in NO Five success tips when using the voice prompt P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 23: Configuration Via Web Browser

    Configuration via Web Browser The HT801/HT802 embedded Web server responds to HTTP GET/POST requests. Embedded HTML pages allow a user to configure the HT801/HT802 through a web browser such as Google Chrome, Mozilla Firefox and Microsoft’s IE. Accessing the Web UI 1.

  • Page 24: Saving The Configuration Changes

    Update or Apply button on the bottom of the page. After submitting the changes in all the Web GUI pages, reboot HT801/HT802 to have the changes take effect if necessary; most of the options under the Advanced Settings and FXS Port (x) pages require reboot.

  • Page 25: Changing Viewer Password

    Figure 9: Viewer Level Password Changing HTTP Web Port 1. Access your HT801/HT802 web UI by entering its IP address in your favorite browser. 2. Enter your admin password (default: admin). 3. Press Login to access your settings and navigate to Basic Settings→Web Port.

  • Page 26: Web Configuration Pages Definitions

    Figure 10: Web HTTP Port Web Configuration Pages Definitions This section describes the options in the HT801/HT802 Web UI. As mentioned, you can log in as an administrator or an end user. • Status: Displays the system info, network status, account status, and line options.
  • Page 27 • Base: Specifies Base version. • CPE: Specifies CPE version. CPE version is displayed only when HT801/HT802 is connected to an ACS using TR-069 protocol. Software Status Indicates actual software status. System Up Time Indicates actual system time and uptime since last reboot.

  • Page 28: Basic Settings Page Definitions

    Enables/disables the SSH access. Default is No (enabled). SSH Port Allows users to self-configure SSH Port number. By default, the port number is 22. Configures SSH session timeout. [0 – 86400] seconds; Default is 0. SSH Idle Timeout P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 29 Allows users to configure the appropriate network settings on the HT80x to obtain IPv4 address. Users could select "DHCP", "Static IP" or "PPPoE". IPv4 Address By default, it is set to "DHCP". P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 30 All the field values for the static IP mode are not used (even though they Dynamically assigned via are still saved in the flash memory.) The HT801/802 acquires its IP address DHCP from the first DHCP server it discovers from the LAN it is connected.
  • Page 31 Configures the languages of the voice prompt and web interface, except Language Spanish that it is only in IVR. Available languages: English, Chinese, Spanish IVR. Gives the administrator the option to restore default configuration on the Reset Type HT801/HT802. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 32: Advanced Settings Page Definitions

    NAT router open. Default is 20 seconds. Use STUN to detect network Uses STUN keep-alive to detect WAN side network problems. If keep-alive connectivity request does not yield any response for configured number of times P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 33 Default is fm.grandstream.com/gs. Sets IP address or FQDN of configuration server. The URL of the server that Config Server Path hosts the configuration file to provision HT801/HT802. Default is fm.grandstream.com/gs. Decrypts XML configuration file when encrypted. The password used for XML Config File Password encrypting the XML configuration file using OpenSSL.
  • Page 34 Specifies when the firmware upgrade process will be initiated; there are 4 options: • No: The HT801/HT802 will only do upgrade once at boot up. • Check every X minutes: User needs to specify a period in minutes. • Check every day: User needs to specify the start hour and the end Automatic Upgrade hour of the day (0-23).
  • Page 35 Check New Firmware only firmware prefix / suffix changes. when F/W pre/suffix changes When this option is selected, the HT801/HT802 will check for updates only when the pre/suffix has been changed. Always Skip the Firmware Configures the HT801/HT802 to skip the firmware check, when this option Check is selected the HT801/HT802 will always skip searching for a new firmware.
  • Page 36 Periodic Inform Interval Sets frequency that the inform packets will be sent out to ACS. Connection Request Enters username for ACS to connect to the HT801/HT802. Username Connection Request Enters password for ACS to connect to the HT801/HT802. Password Configures the Cert File for the phone adapter to connect to the ACS via CPE SSL Certificate SSL.
  • Page 37 Set RADIUS shared secret. RADIUS VSA Vendor ID Configure RADIUS VSA Vendor ID to match RADIUS server's configuration. Default is 42397 for Grandstream Networks Inc. RADIUS VSA Access Level Configure RADIUS VSA Access Level Attribute to match RADIUS server's Attribute configuration.
  • Page 38 IVR menu) is disabled if set to Yes. Disable Voice Prompt Voice prompt is disabled if set to Yes. Disable Direct IP Call Direct IP call is disabled if set to Yes. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 39 Note: “Send SIP Log” must be enabled to be able to capture the trace. Disable Weak TLS Cipher Allows users to disable weak ciphers DES/3DES and RC4. Default is No. Suites P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 40 “config.xml”. The file will not include password fields. Upload Firmware Press Upload from local directory button to load the firmware file to the device from your computer. The firmware filename should be “ht80xfw.bin” (ht802fw.bin for HT802 for instance). P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 41: Fxs Ports Pages Definitions

    Server if registration with Failover server expires. Default is No. Specifies IP address or domain name of outbound Proxy, or media gateway, or session border controller. Used by HT801/HT802 for firewall or NAT Outbound Proxy penetration in different network environments. If symmetric NAT is detected, STUN will not work, and only outbound proxy can correct the problem.
  • Page 42 Default is A Record. • A Record: resolves IP Address of target according to domain name. DNS Mode • SRV: DNS SRV resource records indicate how to find services for various protocols. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 43 By default, this option is disabled, and the DNS SRV will use first SRV instead of the registered IP. Indicates E.164 number in “From” header by adding “User=Phone” parameter or using “Tel:” in SIP packets, if the HT801/HT802 has an assigned PSTN Number. •...
  • Page 44 Defines the local RTP-RTCP port pair the HT801/HT802 will listen and Local RTP Port transmit. It is the HT801/HT802 RTP port for channel 0. The default value for FXS port is 5004. Controls whether to use configured or random SIP ports. This is usually Use Random SIP Port necessary when multiple HT801/HT802 are behind the same NAT.
  • Page 45 Checks SIP User ID in the Request URI of incoming INVITE; if it doesn't Check SIP User ID for match the HT801/HT802 SIP User ID, the call will be rejected. Direct IP Incoming INVITE calling will also be disabled. Default is No.
  • Page 46 Selects the Caller ID display order which need to be respected by the HT801/HT802. The available options are: ● Auto: When set to “Auto”, the HT801/HT802 will look for the caller ID in the order of P-Asserted Identity Header, Remote-Party-ID Header and From Header in the incoming SIP INVITE.
  • Page 47 Defines T1 timeout value. It is an estimate of the round-trip time between the client and server transactions. For example, the HT801/HT802 will attempt to send a request to a SIP server. SIP T1 Timeout The time it takes between sending out the request to the point of getting a response is the SIP T1 timer.
  • Page 48 SIP address. Off Hook Auto Dial Delay Specifies the auto-dial delay after off hook. Determines a SIP Extension to notify the SIP server that the HT801/HT802 Proxy-Require is behind a NAT/Firewall. Defines NAT IP address used in SIP/SDP messages. It should only be used Use NAT IP if required by ITSP.
  • Page 49 NEON it might auto ring (short beeps) when there is a voice mail available for that FXS port where it is connected. Do Not Escape '#' as %23 in Replaces # by %23 in some special situations. Default is No. SIP URI P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 50 . – wildcard, matches one or more characters [3-5] - any digit of 3, 4, or 5; [147] - any digit 1, 4, or 7; <2=011> - replace digit 2 with 011 when dialing P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 51 SUBSCRIBE for MWI parameter) for message waiting indication. Default is No. Sets “From”, “Privacy” and “P_Asserted_Identity” headers in outgoing Send Anonymous INVITE message to “anonymous”, blocking caller ID. Default is No. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 52 UAS: The handy tone acts as the refresher. UAS Specify Refresher • UAC: Callee or proxy server act as the refresher. Default is Omit. Uses INVITE message to refresh the session timer. Force INVITE Default is No. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 53 RTP packet last received by the device. Default is No. Specifies the fax mode: T.38 (Auto Detect) FoIP by default, or Pass-Through Fax Mode If using Pass-through mode, select preference codec as PCMU or PCMA. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 54 FROM header. Default is No. Reverses the polarity upon call establishment and termination. Default is Polarity Reversal Allows the traditional PBX used with HT801/HT802 to apply this method for Loop Current Disconnect signaling call termination. Method initiates short voltage drop on the line when remote (VoIP) side disconnects an active call.
  • Page 55 Specifies the on-hook time for an on-hook event to be validated. On Hook Timing HT801/HT802 supports a range from 40 to 2000 ms. Default value is 400. Adjusts the voice path volume. • Rx is a gain level for signals transmitted by FXS •...
  • Page 56 Allow users to customize the Call Return feature code. Default is Yes Call Return Feature - Call return: Default is 69 Unconditional Forward Allow users to customize the Unconditional Forward feature codes. Feature Default is Yes P a g e HT801/HT802 Administration Guide Version 1.0.13.7...
  • Page 57 PCMA Codec Feature - PCMA Codec: Default is 7111 Default is Yes G723 Codec Feature - G723 Codec: Default is 723 Default is Yes G729 Codec Feature - G729 Codec: Default is 729 P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 58: Nat Settings

    Set priority of DTMF methods according to your preference. This setting should be based on your server DTMF setting. Preferred Vocoder (Codec) The HT801/HT802 support following voice codecs. On FXS ports pages, choose the order of your favorite codecs: •...

  • Page 59: Configuring Ht801/Ht802 Through Voice Prompts

    1) Always check, 2) check when pre/suffix changes, and 3) never upgrade. Register a SIP Account The HT801/HT802 supports 2 FXS ports which can be configured with 2 SIP accounts. Please refer to the following steps in order to register your accounts via web user interface: 1.
  • Page 60 Name: Any name to identify this specific user. For more information, related to above options please refer to FXS Port Settings. Press Apply at the bottom of the page to save your configuration. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 61: Figure 11: Sip Accounts Settings

    After applying your configuration, your account will register to your SIP Server, you can verify if it has been correctly registered with your SIP server from your HT801/HT802 web interface under Status→Port Status→Registration (If it displays Registered, it means that your account is fully registered, otherwise it will display Not Registered so in this case you must double check the settings or contact your provider).

  • Page 62: Call Features

    Note: When all the FXS ports are registered (for HT802), the simultaneous ring will have one second delay between each ring on each phone. Call Features The HT801/HT802 support all the traditional and advanced telephony features. Table 10: HT801/HT802 Call Features Call features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *027201 (iLBC).
  • Page 63 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward. To cancel “Busy Call Forward”, dial “*91”, wait for dial tone, then hang up. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

  • Page 64: Rebooting Ht801/Ht802 From Remote

    Pressing pound sign will serve as Re-Dial key. Rebooting HT801/HT802 from Remote Press the “Reboot” button at the bottom of the configuration menu to reboot the ATA remotely. The web browser will then display a message window to confirm that reboot is underway.

  • Page 65: Upgrading And Provisioning

    Firmware Upgrade procedure Please follow below steps to upgrade the firmware version of your HT801/HT802: 1. Access your HT801/HT802 UI by entering its IP address in your favorite browser. 2. Enter your admin password (default: admin). 3. Press Login to access your settings.

  • Page 66: Upgrading Via Local Directory

    1. Download the firmware file from Grandstream web site; 2. Unzip it and copy the file in to a folder in your PC; 3. From the HT801/HT802 web interface (Advanced Settings page) you can browse your hard drive and select the folder you previously saved the file (HT802fw.bin);...

  • Page 67: Firmware And Configuration File Prefix And Postfix

    4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface. 5. Configure the Firmware Server Path to the IP address of the PC. 6. Save and Apply the changes and reboot the HT801/HT802. End users can also choose to download a free HTTP server from http://httpd.apache.org/...

  • Page 68: Figure 14: Xml Config File - Mac Header

    When the HT801/HT802 boots up or reboots, it will send a request to download a file named "cfgxxxxxxxxxxxx” followed by a configuration XML file named "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If the download of "cfgxxxxxxxxxxxx.xml"...

  • Page 69: Restore Factory Default Settings

    To reset default factory settings using the reset button please follow the steps above: 1. Unplug the Ethernet cable. 2. Locate the reset hole on the back panel of your HT801/HT802. 3. Insert a pin in this hole, and press for about 7 seconds.

  • Page 70: Reset From Web Interface (Reset Type)

    For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. Reset from Web Interface (Reset Type) 1. Access your HT801/HT802 UI by entering its IP address in your favorite browser. 2. Enter your admin password (default: admin).

  • Page 71: Experiencing Ht801/Ht802

    Thank you again for purchasing Grandstream analogue telephone adapter, it will be sure to bring convenience to both your business and personal life. P a g e HT801/HT802 Administration Guide Version 1.0.13.7...

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