Troubleshooting
Symptoms
If the problem persists, for online support information, go to www.xerox.com/office/ALB81XXsupport.
P P r r i i n n t t i i n n g g F F a a x x R R e e p p o o r r t t s s
You can print the following fax reports from the printer control panel:
• Activity Report
• Protocol Report
• Fax Address Book Report
• Options Report
• Pending Jobs Report
For instructions on how to print fax reports, refer to the System Administrator Guide at
com/office/ALB81XXdocs.
334
Xerox
®
AltaLink
User Guide
Probable Causes
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the sender.
®
B81XX Series Multifunction Printer
Solutions
Verify the telephone line
connection. If the telephone line is
disconnected, connect it.
Make a copy to verify that the
printer can make clean copies and
prints. If the copy prints correctly,
have the recipient verify that their
fax machine is operating correctly.
www.xerox.