Troubleshooting - Motorola LXN 500 Installation, Configuration And Operations Manual

Troubleshooting (Continued)
Table 4-1
Problem/Indication
Mobile device unable
to connect to LXN 500
Mobile device unable
to login to one of the
applications
(No PTT, messaging or
location services)
After modifying the
EARFCN in the LXN
500, mobile devices
cannot detect and
connect to the LXN
500.
Send Feedback
Possible Cause
APN of LXN 500 is not
1.
configured properly in
mobile device
USIM is not provisioned
2.
or disabled in the LXN
500
User is not defined in
1.
the WAVE 5000 or
Dragon Force
applications or incorrect
password
WAVE 5000 certificate
2.
is missing in mobile
device
Certified APK version is
3.
missing in mobile
device
WAVE 5000 and/or
4.
Dragon Force
application is not
enabled in LXN 500
The mobile device fails
1.
to detect the LXN 500.
Troubleshooting and Maintenance
Remedy
In the mobile device, verify or set APN Name to
1.
Internet and APN type to default
Verify the USIM of the mobile device is listed
2.
correctly in the LXN 500
Subscriber (UEs) on page 24
Soft reset the mobile device to re-connect (See
3.
Reseting using the Power Button on page
Verify that User Names and Passwords are defined
1.
in the mobile device for the WAVE 5000 and/or
Dragon Force applications
Install WAVE 5000 certificate on mobile device
2.
Install certified APK version
3.
Verify that WAVE 5000 or Dragon Force are installed
4.
and can be accessed (See
DragonForce Server on page 43
the WAVE 5000 Server on page
In the mobile device, perform a search for cellular
1.
networks - the required network will not be shown.
Restart the mobile device - after the restart, the
2.
phone should connect automatically. If not the
mobile device does not connect automatically,
search for cellular networks and select the APN
name of the LXN 500.
MN003563A01-B
Adding a Single
Soft
62)
Configuring the
and Configuring
44)
61