Troubleshooting Tips - Motorola MG8702 Quick Start Manual

TROUBLESHOOTING TIPS

What if I can't make an Internet connection right after
installation?
1. Turn the modem that provides your Internet connection off for at
least 10 seconds, then on, to see if that fixes the problem.
2. Check the connections you've made to your device. Power and
coax connections are required, and up to 4 Ethernet connections
are optional. Are those connections strong? Be sure that the coax
cable connection is tight enough, possibly using the coax wrench to
carefully tighten a bit more.
3. Check that the device's power adapter is plugged into a live outlet,
and that the Ethernet cable is connected securely.
4. Make sure that your coax cable is live. You can check that by using it
with a TV.
5. Check that you provided the correct setup information to your cable
service provider.
6. Contact your cable service provider to make sure they've turned on
your Internet service.
What if my MG8702 device has been working, then stops
working?
1. Turn your MG8702 device off for at least 8 seconds, then on, to see if
that fixes the problem.
2. If the MG8702 device's lights don't come on, check that the modem
is getting power from its power adapter and that the MG8702
device's power button is on.
3. Check your MG8702 device cables.
4. Check with your service provider. Sometimes there's a service
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