Troubleshooting Tips - Motorola MG8702 Quick Start Manual

Troubleshooting Tips

What if I can't make an Internet connection right after installation?
• First turn your MG8702 off for at least 8 seconds, then back
on, to see if that fixes the problem.
• Check the connections you've made to your MG8702. Power
and coax connections are required, and up to 4 Ethernet
connections are optional. Are those connections good? Be
sure that the coax cable connection is tight enough, possibly
using the coax wrench to carefully tighten a bit more.
• Check that the MG8702's power adapter is plugged into a live
outlet, and that the Ethernet cable is connected securely.
• Make sure that your coax cable is live. You can check that by
using it with a TV.
• Check that you provided the correct setup information to your
cable service provider.
• Contact your cable service provider to make sure they've
turned on your Internet service.
What if I can't access the Configuration Manager?
• Check to make sure you are using the correct password,
printed on the bottom label of your device.
• If you have changed your password, make sure you are
entering the changed password correctly. If you have
forgotten a changed password, you can reset your device to
use the default password by pressing the Reset button on the
back of the modem/router for 10 seconds using a paperclip.
• If you haven't yet activated service with your provider, your
provider may redirect all attempts to open browser pages to
the provider's registration page. This includes attempts to
access the Configuration Manager.
• To resolve this issue, you should complete the activation with
your service provider. Alternatively, you can disconnect your
cable modem's coax connection. Then you can access the
Configuration Manger without being redirected.
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