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Troubleshooting Tips
Why can't I connect to the Internet after installing my modem?
• Check that the modem is powered on. The power LED on the front panel
should be on. If it is not on, then:
o Check that the power button on the back of the unit is pushed in.
o Check that the power cable is correctly plugged into the modem and that
the other end of the cable is plugged into a working electrical outlet.
• Confirm that the modem can talk to the SIM. Log into the Configuration
Manager by typing 192.168.5.1 in the address bar of your browser, go to that
address, enter the Username and Password. The default username and
password are printed on the bottom of your device. On the left hand menu,
click on Status then Cellular. There should be a 19 or 20 digit number next
to IMSI. If this number is missing, try reinserting your SIM. You may need
to get a new SIM from your service provider if the modem can't read it.
• Verify with your service provider that your account is active.
•
You may need to set the APN on your modem. Log into the Configuration
Manager by typing 192.168.5.1 in the address bar of your browser, go to that
address, enter the Username and Password. On the left hand menu, click
Basic Setup then APN. You should contact your service provider for the
correct APN. Some common APNs are:
Verizon: VZWINTERNET
AT&T:
T-Mobile: fast.t-mobile.com
For more information on setting APNs please see the full length manual at:
www.motorolanetwork.com/ML2410manual
I'm unable to access the ML2410 when I try to login to the Configuration
Manager
• First check that the ML2410's Power light is on.
The yellow Ethernet jack on the back of the ML2410 has a green LED on it.
This LED should be on when the Ethernet cable is plugged in. If it is not on,
check that the Ethernet cable is securely plugged in. If that doesn't work,
NXTGENPHONE
or
BROADBAND
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