Repair And Return Shipping Instructions - Oracle Tekelec 1200 Maintenance Manual

Platform Maintenance
Reason for Return
Product Deficiency
Product Recall
Return – No Product Deficiency

Repair and Return Shipping Instructions

All returned equipment, assemblies, or subassemblies must be shipped to the Tekelec Repair and
Return Facility specified by the
original carton or in an equivalent container assuring proper static handling procedures and with the
freight charges prepaid.
The assigned RMA number must be clearly printed on the "RMA#:" line of the shipping label on the
outside of the shipping package. If the RMA number is not placed on the label, the return could be
delayed.
Procedure - RMA
1. Obtain and confirm the following information before contacting the
• Your name:
• Company name:
• Call-back number:
• Email address:
• Which product you are calling about?
• Site location:
• CLEI number
• System serial number (NT, CE, LM, DS, etc.):
• Complete software release (e.g., 28.0.1-41.53.0):
• Upgrade forms
WI005153
WI005154
WI005218
WI005219
WI005220
• Tekelec card type: (e.g., MPL, DSM, etc.):
• Tekelec card part number (870-####-##):
910-5680-001 Revision F, February 2014
Description
Anything wrong with the part that doesn't fall
into another category.
Products recalled by divisions for the repair of a
defect or replacement of defective products.
Anything returned without the product being
defective.
Customer Care Center. The item being returned must be shipped in the
Introduction
Customer Care Center:
14