Repair And Return Shipping Instructions; Table 2: Rma Reasons For Return - Oracle Tekelec 1200 Installation Manual

Installation
Replacement Type
Advance Replacement
Repair / Return
Expendable

Table 2: RMA Reasons for Return

Reason for Return
Damaged by Environment
Damaged in Shipment
DOA – Dead on Arrival
Lab Return
Product Capture
Product Deficiency
Product Recall
Return – No Product Deficiency

Repair and Return Shipping Instructions

All returned equipment, assemblies, or subassemblies must be shipped to the Tekelec Repair and
Return Facility specified by the
original carton or in an equivalent container assuring proper static handling procedures and with the
freight charges prepaid.
The assigned RMA number must be clearly printed on the "RMA#:" line of the shipping label on the
outside of the shipping package. If the RMA number is not placed on the label, the return could be
delayed.
910-5681-001 Revision E, February 2014
Description
Customer request the
replacement of a damaged
product
Customer will return a damaged
product for repair
A damaged part, such as a cable,
is replaced, but the Customer
does not return the damaged
product
Description
Product damaged by environmental phenomena
such as water damage or earthquake.
Damaged between shipment from Tekelec and
receipt at the Customer's installation site.
Product is not functional when it is first installed
at the Customer's location.
Products returned from lab sites.
Defect to be captured by Quality or Engineering
(not Product Recall).
Anything wrong with the part that doesn't fall
into another category.
Products recalled by divisions for the repair of a
defect or replacement of defective products.
Anything returned without the product being
defective.
Customer Care Center. The item being returned must be shipped in the
Introduction
Turnaround
Shipment Within 3 Business
Days
Shipment Within 5 Days After
Receipt
Depends on Urgency - Shipment
Within 3 Business Days
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