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Oracle Communications Tekelec 1200 Platform Maintenance 910-5680-001 Revision F February 2014...
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Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.
Table of Contents Chapter 1: Introduction................10 Overview...............................11 Scope and Audience..........................11 Manual Organization...........................11 Related Publications..........................11 Documentation Availability, Packaging, and Updates..............12 Locate Product Documentation on the Customer Support Site............12 Hardware Repair and Return......................13 Repair and Return Shipping Instructions................14 Customer Care Center.........................15 Emergency Response...........................18 Chapter 2: Safety and Pre-Installation Requirements......19 Safety Information..........................20 General............................20...
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Overview...............................28 T1200 Application Server Troubleshooting..................28 About Console Access......................28 T1200 AS Power Supply Problems..................28 T1200 AS Drive Problems.......................29 Hard Drives are not Recognized....................31 Hardware Diagnostic Testing......................32 Procedure Steps Before Diagnosing.................32 Verifying Proper Operation of Key System Lights.............32 Confirming Loading of the Operating System..............32 Diagnostics Pass but the Connection Fails................32 Problems with Application Software that Ran Correctly Earlier........32 Referenced Procedures........................33...
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DC Power Supply Unit Input Connector................61 Front Panel Switches and Status Indicators.................61 Appendix B: LED Descriptions..............63 Overview...............................64 Application Switch LEDs........................64 Content Switch LEDs...........................65 Modem Router LEDs...........................67 PDP Alarm Panel LEDs........................69 T1200 Application Server LEDs......................71 Front View LEDs........................75 Rear View LEDs........................78 Glossary..........................80 910-5680-001 Revision F, February 2014...
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List of Figures Figure 1: Power Supply Troubleshooting.....................29 Figure 2: T1200 AS Drive LEDs, Flowchart 1 of 2..................30 Figure 3: T1200 AS Drive LEDs, Flowchart 2 of 2..................31 Figure 4: Hard Drives are not Recognized....................31 Figure 5: Remote Management Module - Monitor Sensors...............33 Figure 6: Remote Management Console.......................35 Figure 7: Remote Power Display........................35 Figure 8: Locate Failed Breaker........................39...
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Figure 23: Removing a Hard Drive from the Drive Tray................51 Figure 24: Attaching a Hard Drive to the Drive Tray.................51 Figure 25: Inserting New Drive Assembly into Chassis................52 Figure 26: Replacing the Front Bezel......................52 Figure 27: AC and DC Power Supplies......................55 Figure 28: Keyboard and Mouse Connectors and Pinouts.................57 Figure 29: Video Connector..........................58 Figure 30: External USB Connector.......................58...
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Figure 48: T1200 AS Ethernet Connectors....................77 Figure 49: Power Supply LED........................78 910-5680-001 Revision F, February 2014 viii...
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List of Tables Table 1: Basic RMA Types..........................13 Table 2: RMA Reasons for Return........................13 Table 3: Safety Information Icons and Text....................20 Table 4: FRU Replacement Procedures for T1200 Platform...............38 Table 5: Individual Power Supply Input Monitoring (DIP Switches S2 and S3)........46 Table 6: Alarm Input Monitoring (DIP Switch S4)..................47 Table 7: Keyboard and Mouse Port Pin-Out....................57 Table 8: Video Connector Pin-Out.........................58...
Chapter Introduction This chapter contains general information about Topics: manual organization, scope, and audience, related • Overview..11 documetation, how to locate customer • Scope and Audience..11 documentation on the Customer Support site, how to get technical assistance, and RMA requirements. •...
Platform Maintenance Introduction Overview The Tekelec 1200 integrated application platform (T1200 platform) is a complete solution consisting of hardware, operating system, and middleware. The T1200 platform has a modular hardware architecture and allows hardware co-mingling to consolidate product configurations of multiple product families to one common cabinet.
Platform Maintenance Introduction • PM&C Administrator's Manual: Help System PDF Documentation Availability, Packaging, and Updates Tekelec provides documentation with each system and in accordance with contractual agreements. For General Availability (GA) releases, Tekelec publishes a complete EAGLE 5 ISS documentation set. For Limited Availability (LA) releases, Tekelec may publish a documentation subset tailored to specific feature content or hardware requirements.
Platform Maintenance Introduction 4. Click a subject folder to browse through a list of related files. 5. To download a file to your location, right-click the file name and select Save Target As. Hardware Repair and Return Any system components being returned for repair or replacement must be processed through the Tekelec Return Material Authorization (RMA) procedures.
Platform Maintenance Introduction Reason for Return Description Product Deficiency Anything wrong with the part that doesn’t fall into another category. Product Recall Products recalled by divisions for the repair of a defect or replacement of defective products. Return – No Product Deficiency Anything returned without the product being defective.
Platform Maintenance Introduction • Associated serial number (102########): • Reason for return or replacement (isolated from system): • Full name of person the replacement card is being shipped to: • Shipping address: Note: If possible, include associated alarms (UAMs) and a copy of the associated output (capture file).
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Platform Maintenance Introduction the trouble. If a critical problem exists, emergency procedures are initiated. If the problem is not critical, normal support procedures apply. A primary Technical Engineer is assigned to work on the CSR and provide a solution to the problem. The CSR is closed when the problem is resolved. Tekelec Technical Assistance Centers are located around the globe in the following locations: Tekelec - Global Email (All Regions): support@tekelec.com...
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Platform Maintenance Introduction • Mexico Phone: 001-888-367-8552 • Peru Phone: 0800-53-087 • Puerto Rico Phone: 1-888-367-8552 • Venezuela Phone: 0800-176-6497 • Europe, Middle East, and Africa Regional Office Hours: 8:30 a.m. through 5:00 p.m. (GMT), Monday through Friday, excluding holidays •...
Platform Maintenance Introduction Emergency Response In the event of a critical service situation, emergency response is offered by the Tekelec Customer Care Center 24 hours a day, 7 days a week. The emergency response provides immediate coverage, automatic escalation, and other features to ensure that the critical situation is resolved as rapidly as possible. A critical situation is defined as a problem with the installed equipment that severely affects service, traffic, or maintenance capabilities, and requires immediate corrective action.
Chapter Safety and Pre-Installation Requirements This chapter provides information pertaining to Topics: safety, electromagnetic compatibility, and typical • Safety Information..20 site requirements. • Safety and Electromagnetic Compatibility..23 • Generic Site Requirements..24 910-5680-001 Revision F, February 2014...
Platform Maintenance Safety and Pre-Installation Requirements Safety Information General The icons and text shown in Table 3: Safety Information Icons and Text are used throughout this manual to alert the reader, to assure personnel safety, to minimize service interruptions, and to warn of potential equipment damage.
Platform Maintenance Safety and Pre-Installation Requirements Topple: Never pull out the shelf of a frame that is not anchored properly. Systems with sliding shelves must be securely anchored to the floor and to the overhead cable racks. Extending a shelf without correctly anchoring the frame can cause the frame to topple and endanger personnel and damage equipment.
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Platform Maintenance Safety and Pre-Installation Requirements in GR-1089-CORE, Issue 4) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. Warning: Before testing -48VDC power source: •...
Platform Maintenance Safety and Pre-Installation Requirements Electrostatic Discharge Danger: Always wear a wrist strap or other electrostatic protection when handling printed circuit cards and other electrostatic-sensitive devices Warning: Use an antistatic wrist strap connected to the wrist strap grounding point on the frame when performing these procedures.
Platform Maintenance Safety and Pre-Installation Requirements Floor Loading It is recommended the floor or raised sub-flooring have a distributed load capacity of no less than 100 pounds per square foot (453 kg/m2). The floor loading is determined by using the following equation: Total equipment weight/floor area = distributed floor capacity.
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Platform Maintenance Safety and Pre-Installation Requirements • Storage: Tested to meet the storage and transportation requirements in Telcordia GR-63-CORE, ETSI EN 300 019-2-2, T2.3 910-5680-001 Revision F, February 2014...
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Chapter Hardware Diagnostics and Troubleshooting This chapter provides hardware diagnostic and Topics: troubleshooting procedures for the Tekelec 1200 • Overview..28 application server (T1200 AS). • T1200 Application Server Troubleshooting..28 • Hardware Diagnostic Testing..32 • Referenced Procedures..33 910-5680-001 Revision F, February 2014...
Platform Maintenance Hardware Diagnostics and Troubleshooting Overview This chapter provides hardware diagnostic and troubleshooting procedures for the Tekelec 1200 application server (T1200 AS); additional hardware diagnostic testing, and the referenced troubleshooting procedures (listed in alphabetical order). For references to procedures of...
Platform Maintenance Hardware Diagnostics and Troubleshooting Figure 1: Power Supply Troubleshooting T1200 AS Drive Problems Figure 2: T1200 AS Drive LEDs, Flowchart 1 of 2 Figure 3: T1200 AS Drive LEDs, Flowchart 2 of 2 provide troubleshooting procedures for the T1200 AS drive LEDs. Figure 4: Hard Drives are not Recognized provides troubleshooting for a hard drive not being recognized in the system.
Platform Maintenance Hardware Diagnostics and Troubleshooting Figure 3: T1200 AS Drive LEDs, Flowchart 2 of 2 Hard Drives are not Recognized Figure 4: Hard Drives are not Recognized 910-5680-001 Revision F, February 2014...
Platform Maintenance Hardware Diagnostics and Troubleshooting Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution: Turn off devices before disconnecting cables. Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices.
Platform Maintenance Hardware Diagnostics and Troubleshooting Referenced Procedures This section describes the procedures referenced in the troubleshooting flowcharts. The procedures are listed in alphabetical order.For referenced FRU procedures, see Field Replaceable Units (FRUs). Checking Temperature in Application Server via Remote Management Module Figure 5: Remote Management Module - Monitor Sensors gives a visual and detailed report on individual sensor status.
Platform Maintenance Hardware Diagnostics and Troubleshooting 4. Choose Yes to confirm Caution: To prevent any possible data loss, back up user data to another storage device prior to replacing a disk drive Procedure Moving a Drive Caution: When moving or replacing a hard drive, make sure that: •...
Platform Maintenance Hardware Diagnostics and Troubleshooting Figure 6: Remote Management Console 2. Open the Power Control window. Either: • click the Remote Power submenu or • click the Refresh in the Remote Console Preview window 3. Click the Power Off button in the Power Control via IPMI section. Figure 7: Remote Power Display 910-5680-001 Revision F, February 2014...
Platform Maintenance Hardware Diagnostics and Troubleshooting Reseating/Replacing T1200 AS Power Supply To reseat a power supply, remove it and then reinstall it again to possibly resolve loose connection problems. Refer to the instructions on how to replace a power supply in Field Replaceable Units (FRUs).
Chapter Field Replaceable Units (FRUs) This chapter contains information describing Topics: field-replaceable units that can be replaced quickly • Overview..38 and easily by non-Tekelec technicians. • Replacement Procedures..39 910-5680-001 Revision F, February 2014...
Platform Maintenance Field Replaceable Units (FRUs) Overview The field-replaceable units described in this chapter are those that can be replaced quickly and easily by non-Tekelec technicians. For troubleshooting or replacing other components, contact the Customer Care Center. Customer-Replaceable and hot-swappable FRUs The following T1200 platform components are customer-replaceable: •...
Platform Maintenance Field Replaceable Units (FRUs) Replacement Procedures Procedure Replacing a Breaker 1. Observe the safety and ESD precautions in Safety and Pre-Installation Requirements. 2. Locate the failed breaker on the applicable bus. Each bus ("Bus A" and "Bus B"). has its own breaker fail (BRK FAIL) alarm LED.
Platform Maintenance Field Replaceable Units (FRUs) Figure 10: Removing Plastic Breaker Cover 5. Hold the lever firmly between thumb and index finger, and pull back hard to remove the breaker from its slot. Figure 11: Remove Breaker 6. Remove the plastic cover from the new breaker an set aside the screws. 910-5680-001 Revision F, February 2014...
Platform Maintenance Field Replaceable Units (FRUs) 7. Insert the new breaker carefully to allow the connector pins to match up with the socket in the PDP chassis. Figure 12: Insert New Breaker 8. Place the plastic cover over the switch. Figure 13: Replace the Breaker Cover 9.
Platform Maintenance Field Replaceable Units (FRUs) Figure 14: Replace the Screws 10. Push the breaker to the ON position. Figure 15: Push Breaker to ON Position 11. Verify that the Breaker Fail LED for this bus returns to green on the alarm card panel. Procedure Replacing the PDP Alarm Card Warning: All power sources must be removed from the PDP before reomoving the...
Platform Maintenance Field Replaceable Units (FRUs) Figure 16: Unscrewing Alarm Card 4. Hold the card at the top and bottom edge and pull it out straight. The removal of the alarm card will cause another alarm. Figure 17: Removing the Alarm Card 5.
Platform Maintenance Field Replaceable Units (FRUs) Figure 18: Locating Rails and Socket in Slot 7. Slide the board of the new alarm card into the top and bottom rails of the open slot. 8. Push the card back carefully to match up the card connector with its socket in the slot. Figure 19: Insert Alarm Card Carefully 9.
Platform Maintenance Field Replaceable Units (FRUs) 11. Verify that all LEDs on the alarm card are green. Procedure Configuring the PDP Alarm Card Monitoring of the power input is provided by the alarm card. Three DIP switches on the card allows this monitoring to be turned on or turned off.
Platform Maintenance Field Replaceable Units (FRUs) Table 5: Individual Power Supply Input Monitoring (DIP Switches S2 and S3) DIP Switch Group Breaker and LED Setting Description Position 1 - 8 Position Input Monitored, LED Enabled. 1 and 3 Input Not Monitored, LED Disabled (OFF).
Platform Maintenance Field Replaceable Units (FRUs) DIP Switch Group Breaker and LED Setting Description Position 1 - 8 Position Overrides DIP switch positions 1-6 settings. See ------ ------ S4:1-S4:4 settings. Enable DIP switch settings 1-6. Note: LED for the associated supply input and breaker when enabled shall illuminate either: •...
A non-skid surface or a stop behind the server may be needed to prevent the server from sliding on the work surface. Up to three hot-swappable hard drives can be installed in the Tekelec 1200 application server. The front bezel must be removed to add or replace a hard drive.
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Platform Maintenance Field Replaceable Units (FRUs) Note: The optional --force flag may be added if the failDisk command exits with the complaint: “No disk detected as failed and <device> not specified with force.“ and it is completely certain the command should be run on the specified disk. The --force option may mark a good disk as failed.
Platform Maintenance Field Replaceable Units (FRUs) Figure 21: Removing the Front Bezel Procedure Removing a Hard Drive 1. Select the drive bay where the hard drive is to be installed. Note: The drive bays are numbered from right (drive 0, sda) to left (drive 2, sdc). 2.
Platform Maintenance Field Replaceable Units (FRUs) Figure 23: Removing a Hard Drive from the Drive Tray Procedure Installing a Hard Drive 1. Install the new hard drive in the drive tray (“A” in Figure 24: Attaching a Hard Drive to the Drive Tray) and secure the hard drive with the four screws (Inset “B”...
Platform Maintenance Field Replaceable Units (FRUs) Figure 25: Inserting New Drive Assembly into Chassis Procedure Replacing the Front Bezel 1. Replace the front bezel, insert the screws (“A” in Figure 26: Replacing the Front Bezel), and tighten them far enough to hold the bezel in place. 2.
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Platform Maintenance Field Replaceable Units (FRUs) Procedure Preparing a Hard Drive After Installation After installing the hard disk, it must be mirrored. 1. Use the following command to copy a disk configuration: /usr/TKLC/plat/sbin/cpDiskCfg The following is an example of a possible output: # /usr/TKLC/plat/sbin/cpDiskCfg Looking for 3ware SCSI controller...
Platform Maintenance Field Replaceable Units (FRUs) Server md status, OK. 3. Use the following command to create the configuration file. /usr/TKLC/plat/sbin/smartCreateConfig This command adds the new drive to the configuration file and also erases any hard drive error log files. The following is an example of a possible output.
Platform Maintenance Field Replaceable Units (FRUs) Figure 27: AC and DC Power Supplies Procedure Installing the Power Supply Module 1. Press and hold the green safety lock to the left. 2. Slide the power supply module into the chassis slot until it is seated properly. 910-5680-001 Revision F, February 2014...
Appendix External Hardware Connections This appendix provides information regarding the Topics: various connections and ports for external hardware. • T1200 AS External Interface Connections..57 910-5680-001 Revision F, February 2014...
Platform Maintenance External Hardware Connections T1200 AS External Interface Connections Keyboard and Mouse Ports Two stacked PS/2 ports support both a keyboard and a mouse. Each port can support either a mouse or keyboard. Table 7: Keyboard and Mouse Port Pin-Out details the pin-out of the PS/2 connector.
Platform Maintenance External Hardware Connections Figure 29: Video Connector Table 8: Video Connector Pin-Out Pin # Signal Red (analog color signal R) Green (analog color signal G) Blue (analog color signal B) No connection Fused Vcc (+5V) No connection DDCDAT HSYNC (horizontal sync) VSYNC (vertical sync) DDCCLK...
Platform Maintenance External Hardware Connections Table 9: External USB Connector Pin-Out Pin # Signal Fused Vcc (+5V w/ over-current monitor of ports 0, 1, 2, and 3) DATAL0 (differential data line paired with DATAH0) DATAH0 (differential data line paired with DATAL0) Ethernet Connectors The system provides four RJ45 Ethernet NIC connectors.
LED indicates the connection status for each port. The bi-color LED indicates the connection speed. Remote Management Module Connector ® The Tekelec 1200 application server supports the installation of an optional Intel Remote Management Module 2, which provides a 1000 Mbps Ethernet interface through a GCM connector module. The connector outline, pin-out, and LED indications for the GCM connector are the same as for the server’s...
Platform Maintenance External Hardware Connections Pin # Description PwrAlarm - COM DC Power Supply Unit Input Connector The DC input power is delivered to the power supply through a 4-pin connector (Molex* MTC 55757-0420 or equivalent) as shown in Figure 33: DC Power Input Connector and Pin Assignments.
Platform Maintenance External Hardware Connections Figure 35: T1200 AS Front Panel Board LED Indicators and Switches Table 13: Front Panel LED Descriptions (T1200 AS) Item Feature Description Front Panel Switches Power switch Toggles the system power Reset switch Resets the system ID switch Toggles the system ID LED NMI switch...
Appendix LED Descriptions This chapter describes the Alarm LEDs of the T1200 Topics: platform components. Alarm LEDs become lit when • Overview..64 a fault or error occurs on the platform. • Application Switch LEDs..64 • Content Switch LEDs..65 • Modem Router LEDs..67 •...
Platform Maintenance LED Descriptions Overview This chapter describes the Alarm LEDs of the T1200 platform components. Alarm LEDs become lit when a fault or error occurs on the platform. Application Switch LEDs This section describes the application switch LEDs. For a description of these LEDs, see Figure B-2. Figure 36: Application Switch - Front Panel LEDs 910-5680-001 Revision F, February 2014...
Platform Maintenance LED Descriptions Figure 37: Application Switch - Description of Front Panel LEDs Content Switch LEDs This section describes the content switch LEDs. For a description of these LEDs, see Figure 39: Content Switch - Description of Front Panel LEDs.
Platform Maintenance LED Descriptions Figure 39: Content Switch - Description of Front Panel LEDs Modem Router LEDs This section describes the LEDs found on the front and rear of the modem router. Figure 40: Modem Router - Front Panel LEDs shows the front panel LEDs;...
Platform Maintenance LED Descriptions Figure 42: Modem Router - Description of LEDs PDP Alarm Panel LEDs The PDP alarm card provides alarm LEDs to alert service personnel of fault conditions in the PDP. Figure 43: PDP Alarm Card shows the face plate of an alarm card. 910-5680-001 Revision F, February 2014...
Platform Maintenance LED Descriptions Figure 43: PDP Alarm Card All front panel LEDs are green (or off) when the panel is fully powered up and operating properly. If there is an active alarm, the associated LED will change color to red, or amber for a minor alarm. Input Power Status LEDs Input power status LEDs are provided for each of the 14 battery input feeds.
Platform Maintenance LED Descriptions A Critical LED is provided on the panel's faceplate. This LED lights red for a critical alarm and green for a normal condition. The state of the Critical LED is evaluated based on the condition of the monitored critical input(s) from PAN, PBN or PCN.
Platform Maintenance LED Descriptions Figure 44: T1200 Application Server LEDs Table 14: Front Panel LED Descriptions (T1200 AS) Item Feature Description Front Panel Switches Power switch Toggles the system power Reset switch Resets the system ID switch Toggles the system ID LED NMI switch Asserts NMI to the server board Front Panel Alarms LEDs...
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Platform Maintenance LED Descriptions Item Feature Description Minor (yellow) When continuously lit, this indicates the presence of a Minor System Fault, which is an error or event that has little impact to actual system operation. An example is a correctable ECC error.
Platform Maintenance LED Descriptions Figure 45: T1200 AS Ethernet Connectors The green LED indicates the connection status for each port. If the port is connected to a network but there is no current activity, the green LED is continuously illuminated. When there is activity on the connected network, the green LED blinks.
Platform Maintenance LED Descriptions Power Supply Condition Bi-color LED Indication Power supply critical event causing a shutdown: Failure, fuse blown (1+1 only), OCP (12V), OVP (12V), fan failed Power supply warning events where the power 1 Hz blinking Amber supply continues to operate: High temp, high power/high current, slow fan DC present/only 5 Vsb on (PS Off) 1 Hz blinking Green...
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Platform Maintenance LED Descriptions Item Feature Description ID switch Toggles the system ID LED NMI switch Asserts NMI to the server board Front Panel Alarm LEDs Critical (yellow or red When continuously lit, this indicates the presence of a Critical System Fault, which is an error or event with a fatal system impact.
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Platform Maintenance LED Descriptions Item Feature Description Remove the front bezel to observe the individual hard drive LEDs and identify a faulty drive. Main Power LED (green) When continuously lit, this indicates the presence of DC power in the server. The LED goes out when the power switch is turned off (standby mode) or the power source is disrupted.
Platform Maintenance LED Descriptions Rear View LEDs DC Power Supply LEDs The power supply provides a single, external, bi-color LED to indicate its status. Figure 49: Power Supply LED shows the power supply LEDs on the rear. Figure 49: Power Supply LED The LED blinks green when DC is applied to the PSU and standby voltages are available.
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Platform Maintenance LED Descriptions Power Supply Condition Bi-color LED Indication Power supply warning events where the power 1 Hz blinking Amber supply continues to operate: High temp, high power/high current, slow fan DC present/only 5 Vsb on (PS Off) 1 Hz blinking Green Output ON and OK Green 910-5680-001 Revision F, February 2014...
Glossary Alternating Current Application Context Authentication Center Area Code architecture Used to conceptually describe the function, interaction, and connectivity of hardware, software, and/or system components within a network. Application Server A logical entity serving a specific Routing Key. An example of an Application Server is a virtual switch element handling all call processing for a unique range of...
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Platform Maintenance Glossary Application Simulator Test tool that can simulate applications and/or SMSCs. British Thermal Unit Direct Current Data Collection Electro-Static Discharge event A notification of a state change to a FRU. An event can be an alarm or an informational notification. Events can indicate the assertion or clearing of an alarm.
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Platform Maintenance Glossary replaced by the user or by a technician without having to send the entire product or system to a repair facility. hot-swappable The ability to remove and replace components of a machine (such as a computer) without turning the machine off.
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Platform Maintenance Glossary systems used in central offices and other telephone buildings. Permissive Dialing Period Power Distribution Panel Monitors primary and secondary power sources on a continuous basis. Packet Data Protocol platform A platform refers to a framework on which applications may be run. platform software Refers to the operating system, firmware, and management...
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