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Installation
Procedure - RMA
1. Obtain and confirm the following information before contacting the
• Your name:
• Company name:
• Call-back number:
• Email address:
• Which product you are calling about?
• Site location:
• CLEI number
• System serial number (NT, CE, LM, DS, etc.):
• Complete software release (e.g., 28.0.1-41.53.0):
• Upgrade forms
WI005153
WI005154
WI005218
WI005219
WI005220
• Tekelec card type: (e.g., MPL, DSM, etc.):
• Tekelec card part number (870-####-##):
• Associated serial number (102########):
• Reason for return or replacement (isolated from system):
• Full name of person the replacement card is being shipped to:
• Shipping address:
Note: If possible, include associated alarms (UAMs) and a copy of the associated output (capture
file).
2. Contact the
Customer Care Center
3. If the item is a like-for-like advance replacement, the
of the replacement item to the customer.
a) Wait for the replacement component to arrive.
b) Package the defective component in the box of materials you received with your replacement.
Use proper static handling procedures.
c) Label the outside and inside of the box with your RMA number clearly visible. Place the packing
slip from the received replacements on the inside of your box.
d) Ship the defective component to the return address listed on the packing slip.
910-5681-001 Revision E, February 2014
and request a Return of Material Authorization (RMA).
Customer Care Center
Introduction
Customer Care
Center:
arranges for shipment
15
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