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Chapter 1
General Troubleshooting
1.10.10 Username or Password Do Not Match
Symptom
Verify Correct Username and Password
Step 1
Ensure that your keyboard Caps Lock key is not turned on and affecting the case-sensitive entry of the
username and password.
Step 2
Contact your system administrator to verify the username and password.
Step 3
Contact Cisco Technical Support to have them enter your system and create a new user name and
password. Log into the Cisco Technical Support Website at http://www.cisco.com/techsupport for more
information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a
directory of toll-free Cisco TAC numbers for your country.
1.10.11 No IP Connectivity Exists Between Nodes
Symptom
1.10.12 DCC Connection Lost
Symptom
This symptom is usually accompanied by an EOC alarm.
July 2005
A mismatch often occurs concurrently with a NOT-AUTHENTICATED transient alarm
The username or password entered do not match the information stored in the
Possible Cause
TCC2/TCC2P.
All ONS nodes must have the same username and password created to display
Recommended Action
every ONS node in the network. You can also be locked out of certain ONS nodes on a network if
your username and password were not created on those specific ONS nodes. For initial logon to the
ONS 15454 SDH, type the CISCO15 username in capital letters and type otbu+1 in lower-case
letters. Click Login. (In Release 5.0, a password is required.) If you are using a CTC Software
Release 2.2.2 or earlier and CISCO15 does not work, type cerent454 for the user name. See the
"Verify Correct Username and Password" procedure on page
The nodes have a gray icon and is usually accompanied by alarms.
A lost Ethernet connection.
Possible Cause
Recommended Action
Usually accompanied by Ethernet-specific alarms. Verify the Ethernet
connections as described in the
The node is usually accompanied by alarms and the nodes in the network view have a gray icon.
A lost DCC connection.
Possible Cause
Recommended Action
Usually accompanied by an EOC alarm. Clear the EOC alarm and verify the
DCC connection as described in the
"1.10.15 Ethernet Connections" section on page
"2.7.68 EOC" section on page
Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
1.10.10 Username or Password Do Not Match
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