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Chapter 1
General Troubleshooting
Type
Step 10
Click the OK button in the Environment Variables window to accept the changes.
Step 11
Click the OK button in the System Properties window to accept the changes.
Step 12
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
From the user shell window, kill any CTC sessions and broswer applications.
Step 1
In the user shell window, set the environment variables to increase the heap size.
Step 2
Example
The following example shows how to set the environment variables in the C shell:
% setenv CTC_HEAP 512
% setenv CTC_MAX_PERM_SIZE_HEAP 128
1.10.3 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P
Symptom
TCC2/TCC2P card.
Disable the VirusScan Download Scan
From the Windows Start menu, choose Programs > Network Associates > VirusScan Console.
Step 1
Step 2
Double-click the VShield icon listed in the VirusScan Console dialog box.
Step 3
Click Configure on the lower part of the Task Properties window.
Step 4
Click the Download Scan icon on the left of the System Scan Properties dialog box.
Uncheck the Enable Internet download scanning check box.
Step 5
Click Yes when the warning message appears.
Step 6
Click OK on the System Scan Properties dialog box.
Step 7
Click OK on the Task Properties window.
Step 8
Close the McAfee VirusScan window.
Step 9
July 2005
in the Variable Value field, and then click the OK button to create the variable.
128
The browser stalls or hangs when downloading a CTC Java archive (JAR) file from the
Possible Cause
McAfee VirusScan software might be interfering with the operation. The problem
occurs when the VirusScan Download Scan is enabled on McAfee VirusScan 4.5 or later.
Disable the VirusScan Download Scan feature. See the
Recommended Action
Download Scan" procedure on page
1.10.3 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P
1-121.
Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
"Disable the VirusScan
1-121
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