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Chapter 1
General Troubleshooting
g.
h.
i.
If you are using Internet Explorer:
Step 3
a.
b.
c.
d.
Temporarily disable any virus-scanning software on the computer. See the
Step 4
Downloading CTC JAR Files From TCC2/TCC2P" section on page
Verify that the computer does not have two network interface cards (NICs) installed. If the computer
Step 5
does have two NICs, remove one.
Restart the browser and log on to the ONS 15454 SDH.
Step 6
1.9.7 Unable to Verify the NIC Connection on Your PC
Symptom
connection is working properly because the link LED is not illuminated or flashing.
July 2005
If the Disk Cache Folder field is not correct, click Choose Folder.
Navigate to the file listed in Step f, and click OK.
Click OK in the Preferences window and exit the browser.
On the Internet Explorer menu bar, click Tools > Internet Options.
In the Internet Options window, click the Advanced tab.
In the Settings menu, scroll down to Java (Sun) and click the Use Java 2 v1.4.2 for <applet>
(requires restart) check box.
Click OK in the Internet Options window and exit the browser.
When connecting your PC to the ONS 15454 SDH, you are unable to verify the NIC
The c cable is not plugged in properly.
Possible Cause
Confirm both ends of the cable are properly inserted. If the cable is not fully
Recommended Action
inserted due to a broken locking clip, the cable should be replaced.
The Category-5 cable is damaged.
Possible Cause
Ensure that the cable is in good condition. If in doubt, use a known-good cable.
Recommended Action
Often, cabling is damaged due to pulling or bending.
Incorrect type of Category-5 cable is being used.
Possible Cause
If connecting an ONS 15454 SDH directly to your laptop/PC or a router, use a
Recommended Action
straight-through Category-5 cable. When connecting the ONS 15454 SDH to a hub or a LAN switch,
use a crossover Category-5 cable. For details on the types of Category-5 cables, see the
Replacement LAN Cables" procedure on page
The NIC is improperly inserted or installed.
Possible Cause
If you are using a Personal Computer Memory Card International Association
Recommended Action
(PCMCIA)-based NIC, remove and insert the network interface card (NIC) to make sure the NIC is
fully inserted. If the NIC is built into the laptop/PC, verify that the NIC is not faulty.
1.9.7 Unable to Verify the NIC Connection on Your PC
"1.10.3 Browser Stalls When
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Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
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