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Chapter 1
General Troubleshooting
1.9.9 The IP Address of the Node is Unknown
Symptom
Retrieve Unknown Node IP Address
Connect your PC directly to the active TCC2/TCC2P card Ethernet port on the faceplate.
Step 1
Start the Sniffer application on your PC.
Step 2
Step 3
Perform a hardware reset by pulling and reseating the active TCC2/TCC2P card.
Step 4
After the TCC2/TCC2P card completes resetting, it will broadcast its IP address. The Sniffer software
on your PC will capture the IP address being broadcast.
1.10 CTC Operation Troubleshooting
This section contains troubleshooting procedures for CTC login or operation problems.
1.10.1 Unable to Launch CTC Help After Removing Netscape
Symptom
the CTC Help and receives an "MSIE is not the default browser" error message.
Reset Internet Explorer as the Default Browser for CTC
Open the Internet Explorer browser.
Step 1
From the menu bar, click Tools > Internet Options. The Internet Options window appears.
Step 2
July 2005
The IP address of the node is unknown and you are unable to login.
The node is not set to the default IP address.
Possible Cause
Leave one TCC2/TCC2P card in the shelf. Connect a PC directly to the
Recommended Action
remaining TCC2/TCC2P card and perform a hardware reset of the card. The TCC2/TCC2P card will
transmit the IP address after the reset to enable you to capture the IP address for login. See the
"Retrieve Unknown Node IP Address" procedure on page
After removing Netscape and running CTC using Internet Explorer, the user is unable to launch
Loss of association between browser and Help files.
Possible Cause
When the CTC software and Netscape are installed, the Help files are
Recommended Action
associated with Netscape by default. When you remove Netscape, the Help files are not
automatically associated with Internet Explorer as the default browser. Reset Internet Explorer as
the default browser so that CTC will associate the Help files to the correct browser. See the
Internet Explorer as the Default Browser for CTC" procedure on page 1-119
Help files to the correct browser.
1.9.9 The IP Address of the Node is Unknown
1-119.
Cisco ONS 15454 SDH Troubleshooting Guide, R5.0
"Reset
to associate the CTC
1-119
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