System Services And Features - Lucent Technologies PARTNER Voice Messaging Installation And Programming Manual

PARTNER Voice Messaging Installation and Programming

System Services and Features

The voice messaging system provides three services:
Automated Attendant Service acts like an automated receptionist. It answers outside calls
and transfers them to the destination selected by the caller without assistance from a
receptionist.
The Automated Attendant Service plays either the factory-set menu prompt (see "System
Specifications") or a customized Automated Attendant Menu Prompt that you create and
record. This menu prompt welcomes callers and lets them know they have reached the correct
number. It can also offer callers a menu of options for transferring to the desired party.
The digit the caller presses on the touch-tone telephone dialpad to select a menu option is
called a Selector Code. When the caller presses a digit, the Automated Attendant performs the
action (that is, the Selector Code Action) that you have programmed for that option. For
example, the Automated Attendant can be programmed to prompt callers to enter a single digit
to reach frequently called departments (Selector Code Transfer) or to dial the extension they
want to reach (Direct Extension Transfer).
Call Answer Service acts like a sophisticated answering machine. Depending on how users
program their mailbox, callers will hear the personal greeting and be prompted to leave a
message in a mailbox (Record Mode), or they will hear the personal greeting and be
disconnected after five seconds (Answer-Only Mode). Users may choose Answer-Only Mode
to prevent their mailboxes from reaching maximum message storage capacity (for example,
while the user is on vacation).
Call Answer Service, regardless of Call Answer Mode, allows callers the following options
while listening to the personal greeting:
— Press 0 to transfer to the receptionist's extension.
— Press *7 to reach Voice Mail Service.
— Press *8 to transfer to another extension.
In Record Mode, callers can also use these same options after leaving a message.
In Answer-Only Mode, callers can use these options during the five seconds of silence after
the personal greeting has played.
Voice Mail Service allows the System Manager to program the voice messaging system, and
subscribers to listen to messages and to manage their own mailboxes by performing the
activities shown in Figure 1.
See Using PARTNER Voice Messaging for instructions for recording a personal greeting,
listening to messages, transferring to another extension, changing a password, and changing
Call Answer Mode (in Release 3.0 only).
System Services and Features
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