Getting Started; Welcome - Lucent Technologies PARTNER Voice Messaging Installation And Programming Manual

Getting Started

Welcome

This guide provides instructions for installing, programming, and using the PARTNER
Messaging PC Card Release 2.0 and 3.0 or later with the PARTNER Advanced Communications
System (ACS) Release 1.1 or later and PARTNER Endeavor System Release 1.0. This guide is
intended for the technician who installs the hardware and programs the initial system settings, as
well as for the System Manager who is responsible for managing the system on an ongoing basis.
The PARTNER Voice Messaging PC Card Release 3.0 is available in two versions, Release 3 Small
(R3S) and Release 3 Large (R3L), to support a greater range of mailbox configurations (see "System
Specifications," later in this chapter). In addition, certain voice messaging system features are
available only with Release 3.0, as indicated in this guide.
The PARTNER Voice Messaging PC Card works with your PARTNER communications system and
ensures that your customers' calls are handled quickly and efficiently—day or night—according to
your specifications.
You can program the voice messaging system to complement your business environment. For
example, the voice messaging system can be programmed to serve as a "backup" when the day-
time receptionist is busy and at night when no receptionist is available. The voice messaging
system can answer outside calls, play a customized message prompting the caller to press digits
to reach the person with whom the caller wants to speak, and route the call to the appropriate
person—all without the aid of a receptionist.
And if the employee called is unavailable to answer the call, the voice messaging system allows
the caller to leave a private message in the employee's voice mailbox or transfer to the receptionist
or another extension for assistance.
With PARTNER Voice Messaging System, your employees are alerted to the arrival of messages
in their mailbox by the message light on their system telephone. They can retrieve these messages
from any touch-tone telephone—even if your employees are on the road. The voice messaging
system lets them know how many of these messages are new and how many are old. It also
allows them to record and change the personal greeting for their mailbox, and to create a
password to keep their messages private.
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Welcome
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