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Form 3: Automated Attendant Menu Prompt
The menu prompt can assist your callers in reaching their desired destination so that your staff is
free to perform other tasks.
The menu prompt can be up to two minutes long.
Menu Prompt:
General Information
The Automated Attendant Menu Prompt should contain a welcome and a list of menu options.
The welcome should introduce the company. For example, "Thank you for calling the Any
Travel Agency."
The menu options should contain instructions that correspond to the Menu Definition set up on
Form 3.
— If callers can dial extension numbers (Direct Extension Transfer), the prompt should
instruct callers to dial the extension number. For example, "If you know the extension of
the person you want to reach, dial it now."
— If callers can dial a single digit to transfer to an extension or group (Selector Code
Transfer), the prompt should provide instructions such as "To speak with a sales agent,
press 6."
— Let callers know they can get assistance by pressing 0 or waiting on the line.
It is recommended that you keep the number of menu options to five (5) or fewer to avoid
confusing the caller.
Form 3: Automated Attendant Menu Prompt
Planning Forms
49
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