Technical Support - Symantec NetBackup 5330 Product Description Manual

Technical Support

Contacting Technical Support
Symantec Technical Support maintains support centers globally. Technical Support's
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base.
The Technical Support group works collaboratively with the other functional areas
within Symantec to answer your questions in a timely fashion. For example, the
Technical Support group works with Product Engineering and Symantec Security
Response to provide alerting services and virus definition updates.
Symantec's support offerings include the following:
A range of support options that give you the flexibility to select the right amount
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of service for any size organization
Telephone and/or Web-based support that provides rapid response and
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up-to-the-minute information
Upgrade assurance that delivers software upgrades
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Global support purchased on a regional business hours or 24 hours a day, 7
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days a week basis
Premium service offerings that include Account Management Services
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For information about Symantec's support offerings, you can visit our website at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
Product release level
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Hardware information
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