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Symantec NetBackup 5200 Routine Maintenance

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Symantec NetBackup™ 5200
Routine Maintenance
Release 1.1

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Summary of Contents for Symantec NetBackup 5200

  • Page 1 Symantec NetBackup™ 5200 Routine Maintenance Release 1.1...
  • Page 2 All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Symantec and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope.

  • Page 3: Table Of Contents

    4.4 Checking the Fan Status..........................4-7 4.5 Checking the Power Supply Status.........................4-8 A Maintenance Record........................A-1 B How to Obtain Help.........................B-1 B.1 Preparations For Contacting Symantec......................B-2 B.1.1 Collecting Troubleshooting Information....................B-2 B.1.2 Making Debugging Preparations......................B-2 B.2 How to Use the Document..........................B-2 B.3 Technical Support............................B-2 B.3.1 Contacting Technical Support.......................B-3...
  • Page 4 NetBackup 5200 Contents Routine Maintenance B.3.3 Customer Service..........................B-4 B.3.4 Maintenance Agreement Resources......................B-4 B.3.5 Additional Enterprise Services......................B-4 C Acronyms and Abbreviations....................C-1 Symantec Corporation Issue 01 (2010-08-30)
  • Page 5 NetBackup 5200 Routine Maintenance Figures Figures Figure 3-1 Front view............................3-5 Figure 3-2 Rear view............................3-6 Figure 3-3 Tape out card (Fibre Channel)......................3-8 Figure 3-4 10GE NIC............................3-9 Figure 4-1 Security Alert interface........................4-2 Figure 4-2 Log on interface..........................4-3 Figure 4-3 Monitor interface..........................4-3 Figure 4-4 CPU status............................4-4 Figure 4-5 Disk status............................4-5...
  • Page 7 Table 3-1 Routing Maintenance Items for the Equipment Room................3-2 Table 3-2 Table of Check Items for the Internal Cabinet Environment...............3-3 Table 3-3 Description of the indicators of the front view of NetBackup 5200............3-6 Table 3-4 Description of the indicators of the rear view of NetBackup 5200............3-7 Table 3-5 Description of the indicators of the Tape out card (Fibre Channel).............3-8...

  • Page 9: About This Document

    Product Name Product Version NetBackup 5200 Release 1.1 Intended Audience This document describes maintenance items of the NetBackup 5200 in terms of maintenance purpose, period, standards, and procedure. This document is intended for: Network monitoring engineer System maintenance engineer Field maintenance engineer Symbol Conventions The symbols that may be found in this document are defined as follows.
  • Page 10 NetBackup 5200 About This Document Routine Maintenance Symbol Description Indicates a tip that may help you solve a problem or save time. Provides additional information to emphasize or NOTE supplement important points of the main text. Update History Updates between document revisions are cumulative. Therefore, the latest version of this document contains all of the updates that were made in previous versions.

  • Page 11: Safety Precautions

    NetBackup 5200 Routine Maintenance 1 Safety Precautions Safety Precautions About This Chapter This section describes the precautions for routine maintenance. 1.1 Warning and Safety Identifier When installing and maintaining the equipment, observe the precautions indicated by the warning and safety identifiers to prevent personal injury or equipment damage.

  • Page 12: Warning And Safety Identifier

    When installing and maintaining the equipment, observe the precautions indicated by the warning and safety identifiers to prevent personal injury or equipment damage. Table 1-1 lists the warning and safety identifiers on the NetBackup 5200 and the meanings of the identifiers. Table 1-1 Identifiers and meanings...

  • Page 13: Esd Prevention

    NetBackup 5200 Routine Maintenance 1 Safety Precautions Identifier Meaning Operation identifier Indicates the procedure for opening the chassis cover. Drive letter identifier Indicates the slot where a disk resides. The disks in slot a and slot b are system disks.

  • Page 14: Using Optical Fibers

    NetBackup 5200 1 Safety Precautions Routine Maintenance Laser safety precautions include two aspects: Bodily injury Device damage Human Body Injury WARNING The laser sent by the optical interface board is invisible infrared ray. While maintaining the device, protect your eyes from the laser; otherwise, permanent injury to your eyes may occur.

  • Page 15: Short-Circuit Protection

    NetBackup 5200 Routine Maintenance 1 Safety Precautions Non-woven lens tissue. Special compressed gas Cotton swabs (medical cotton swab or other long-staple cotton) Special cleaning roll (used with Isoamylol) Special magnifier for optical connectors Replacing Optical Fibers When you replace the optical fiber, you should cover the optical connector that is not in use with dust-proof caps.
  • Page 16 NetBackup 5200 1 Safety Precautions Routine Maintenance After switching off the power supply, wait at least one minute before switching on the power supply again. Do not switch off or on the power before disks stop running. Otherwise, disks may be damaged and data may be lost.

  • Page 17: Overview Of Routine Maintenance

    NetBackup 5200 Routine Maintenance 2 Overview of Routine Maintenance Overview of Routine Maintenance About This Chapter This section describes safety precautions and purpose of routine maintenance, required tools. and maintenance items. 2.1 Purpose To verify that the equipment environment and status are functional. To maintain the equipment in good condition through equipment cleaning and maintenance.

  • Page 18: Purpose

    NetBackup 5200 2 Overview of Routine Maintenance Routine Maintenance 2.1 Purpose To verify that the equipment environment and status are functional. To maintain the equipment in good condition through equipment cleaning and maintenance. To understand the running status and trends of the equipment and network in real time, so as to improve the efficiency in responding to emergencies by checking the current equipment status;...

  • Page 19: Table 2-2 Maintenance Tools And Their Functions

    Measures the temperature of the equipment room Hygrometer Measures the humidity of the equipment room a. Use this tool when the NetBackup 5200 is equipped with a Tape out card (Fibre Channel) or an 10GE NIC with fiber ports. Issue 01 (2010-08-30) Symantec Corporation...

  • Page 21: Guide To Routine Maintenance On Equipment Site

    This section describes the criteria for checking the cabinet, helping to ensure the cabinet environment and avoid faults due to environmental issues. 3.3 Checking Indicator Status This section details indicators for the NetBackup 5200 and provides troubleshooting procedures. Issue 01 (2010-08-30) Symantec Corporation...

  • Page 22: Checking Equipment Running Environment

    NetBackup 5200 3 Guide to Routine Maintenance on Equipment Site Routine Maintenance 3.1 Checking Equipment Running Environment This section describes the criteria for checking the equipment room. Checking the equipment room helps administrators know equipment room conditions and adjust the environment to avoid device faults due to the environmental conditions.

  • Page 23: Checking The Internal Cabinet Environment

    NetBackup 5200 Routine Maintenance 3 Guide to Routine Maintenance on Equipment Site Exception Handling If the operating environment or humidity fails to meet the operating requirement, adjust the temperature or humidity through the air-conditioning system to the required levels. If the power system fails to meet the requirement, install two separate power supply lines and a transformer with a sufficient capacity.
  • Page 24 NetBackup 5200 3 Guide to Routine Maintenance on Equipment Site Routine Maintenance Maintenance Maintenance Guide Reference Criteria Items Protective system (1) Check the cabinet top and maintenance inside for cleanliness. (1) Check the cabinet top and inside for cleanliness. (2) Check whether the rodent-...

  • Page 25: Checking Indicator Status

    3.3 Checking Indicator Status This section details indicators for the NetBackup 5200 and provides troubleshooting procedures. Procedure Check indicator status in the front view of the NetBackup 5200 Figure 3-1 shows the front view of the NetBackup 5200.

  • Page 26: Figure 3-2 Rear View

    NetBackup 5200 3 Guide to Routine Maintenance on Equipment Site Routine Maintenance Table 3-3 Description of the indicators of the front view of NetBackup 5200 Location Type Color Status Description Chassis System power Green The device is powered on. indicator...

  • Page 27: Table 3-4 Description Of The Indicators Of The Rear View Of Netbackup 5200

    6 Link indicator for the management network interface network interface 7 System alarm/location indicator 8 10GE NIC interface 9 Tape out card (Fibre Channel) Table 3-4 Description of the indicators of the rear view of NetBackup 5200 Location Type Color Status...

  • Page 28: Figure 3-3 Tape Out Card (Fibre Channel)

    Blinking Locating the Tape out card (Fibre Channel). Check indicator status of the 10GE NIC Figure 3-4 shows the 10GE NIC of the NetBackup 5200. Table 3-6 lists the indicator status of the 10GE NIC. Symantec Corporation Issue 01 (2010-08-30)

  • Page 29: Table 3-6 Description Of The Indicators Of The 10Ge Nic

    1 Gbit/s. ----End Exception Handling System power indicator If the indicator is off, see "Device Cannot Be Powered On" in the NetBackup 5200 Troubleshooting. System alarm/location indicator If the indicator is on, see "System Alarm/Location Indicator Remains On" in the NetBackup 5200 Troubleshooting.
  • Page 30 If the fan running/alarm indicator remains off, unplug and then plug in the fan module. – CAUTION The NetBackup 5200 must be powered off before replacement of a fan. A scheduled outage period must be arranged. If the problem persists, replace the fan module.

  • Page 31: Guide To The Routine Maintenance Using The System Monitor Interface

    NetBackup 5200 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Guide to the Routine Maintenance Using the System Monitor Interface About This Chapter This section describes the maintenance items using the system monitor interface, including viewing alarms and querying hardware status.

  • Page 32: Checking The Cpu Status

    If the CPU is in the Presence detected state, it indicates that the CPU is running normally. Procedure Step 1 Before login, ensure the IP addresses of the Windows PC and the NetBackup 5200 are in the same network segment.

  • Page 33: Figure 4-2 Log On Interface

    Step 4 Enter the user name and password respectively in the User Name and Password text boxes. NOTE The default user name and password are respectively admin and password. Step 5 Click Log on and the Monitor interface of the NetBackup 5200 should be displayed, as shown Figure 4-3.

  • Page 34: Checking The Disk Status

    4 Guide to the Routine Maintenance Using the System NetBackup 5200 Monitor Interface Routine Maintenance Figure 4-4 CPU status Table 4-1 Description of parameters related to the CPU status Parameter Description Indicates the ID of a CPU. The state of the CPU.

  • Page 35: Figure 4-5 Disk Status

    Figure 4-5 Disk status Table 4-2 Description of parameters related to the Disk status Parameter Description Indicates the ID of a disk. Slot No. The slot number of disk. NOTE For details, see NetBackup 5200 Product Description. Issue 01 (2010-08-30) Symantec Corporation...

  • Page 36: Checking The Raid Group Status

    A 2 Terabyte disk has 2x10 bytes. In Figure 4-5 this is represented as 1.817 TB. Indicates the type of disk. The type of NetBackup 5200 is Type SATA. Enclosure ID Indicates the chassis ID where the disk located. ----End Exception Handling If a Slot Number of a present disk cannot be found in the interface, refer to "Detecting Only...

  • Page 37: Checking The Fan Status

    NetBackup 5200 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Figure 4-6 RAID group status Table 4-3 Description of parameters related to the RAID group status Parameter Description Name The name of the RAID group.

  • Page 38: Checking The Power Supply Status

    Exception Handling If the fan is in the Device Absent state, see "Fan Running/Alarm Indicator On and Red" in the NetBackup 5200 Troubleshooting. 4.5 Checking the Power Supply Status This section describes how to check the power supply status using the system monitor interface.

  • Page 39: Figure 4-8 Power Supply Status

    NetBackup 5200 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Figure 4-8 Power Supply status Table 4-5 Description of parameters related to the Power Supply status Parameter Description The running state of the power supply.

  • Page 41: A Maintenance Record

    NetBackup 5200 Routine Maintenance A Maintenance Record Maintenance Record This table records maintenance conditions. Maintenance Item Maintenance Remarks Maintenan Condition ce Owner Checking Operating □Normal □Abnormal equipment temperature running Operating □Normal □Abnormal environme humidity Fire safety □Normal □Abnormal Dust □Normal □Abnormal Enclosure power □Normal □Abnormal...
  • Page 42 NetBackup 5200 A Maintenance Record Routine Maintenance Maintenance Item Maintenance Remarks Maintenan Condition ce Owner Power running/ □Normal □Abnormal alarm indicator Fan running/alarm □Normal □Abnormal indicator NetBackup 5200 □Normal □Abnormal running status Link indicator of □Normal □Abnormal the management network port Active indicator of □Normal □Abnormal...
  • Page 43 NetBackup 5200 Routine Maintenance A Maintenance Record Maintenance Item Maintenance Remarks Maintenan Condition ce Owner system Disk status □Normal □Abnormal monitor RAID status □Normal □Abnormal interface Fan status □Normal □Abnormal Power Supply □Normal □Abnormal status Problems troublesho oting: Remaining problems:...

  • Page 45: B How To Obtain Help

    Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your question in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

  • Page 46: Preparations For Contacting Symantec

    B.2 How to Use the Document Symantec provides usage documents shipped with the device. Through these documents, you can solve problems that occur during troubleshooting. To solve the problems better, use the documents before you contact Symantec for technical support. B.3 Technical Support Symantec Technical Support maintains support centers globally.

  • Page 47: Contacting Technical Support

    Recent software configuration changes and network changes – B.3.2 Licensing and Registration If your Symantec product requires registration or a license key, access our technical support web page at the following URL: http://www.symantec.com/techsupp/ and then click Business Product Support. Issue 01 (2010-08-30)
  • Page 48 North America and Latin America: supportsolutions@symantec.com B.3.5 Additional Enterprise Services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.
  • Page 49 NetBackup 5200 Routine Maintenance B How to Obtain Help Educational Services provide a full array of technical training, security education, security certification, and awareness communication programs. To access more information about Enterprise services, please visit our Web site at the following URL: www.symantec.com.
  • Page 51 NetBackup 5200 Routine Maintenance C Acronyms and Abbreviations Acronyms and Abbreviations BIOS Basic Input/Output System Baseboard Management Controller Central Processing Unit Electrostatic Discharge Fiber Channel Graphic User Interface IPMI Intelligent Platform Management Interface Operation System OTDR Optical Time Domain Reflectometry...
  • Page 52 NetBackup 5200 C Acronyms and Abbreviations Routine Maintenance RAID Redundancy Array Independency Disk SNMP Simple Network Management Protocol Symantec Corporation Issue 01 (2010-08-30)

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