IDTECK iTDC Troubleshooting Manual page 23

1) Door does not open
23
② Check if the Fingerprint Registration and Identification Are Done Properly.
: If the fingerprint is not registered properly, it may cause Fingerprint Error and the door will not open.
SINGLE MODE[F4 >> DUAL FINGER MODE  DISABLE] Register same fingerprint TWICE
DUAL MODE[F4 >> DUAL FINGER MODE  ENABLE] Register TWO DIFFERENT fingerprints ONCE each
 Place your finger on the scanner when the RED LED lights up, and remove your finger when the
RED LED turns off.
: If the fingerprint is not identified properly, it may cause Fingerprint Error and the door will not open.
Refer to below information for proper way of registering and identifying fingerprint.
CORRECT
INCORRECT
★ Bad fingerprint condition may cause timeout during fingerprint registration and may cause Fingerprint Error during identification.
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