About Message Waiting Indicator - Avaya 9641G Using Manual

If collected digits are associated with the incoming call, the digits are displayed on the Agent Status
line, without requiring any action on your part. The Info icon is displayed, followed by the collected
digits information.
When this information is cleared from the Agent Status line is dependent on your system
configuration.
Incoming call ring alert type
• All internal ACD or DAC calls rings with an internal alert type.
• All external ACD or DAC calls rings with an external alert type.
• All internal ACD or DAC priority calls rings with a priority alert type.
• All phones while receiving a supervisor assist call rings with priority alert.

About Message Waiting Indicator

An illuminated red LED in the upper-right corner of your deskphone and the Message Button on the
deskphone faceplate indicate you have unopened voice mail messages. If Visual Alerting is
enabled, the corner LED also flashes when you receive an incoming call. Depending on your system
configuration, the message waiting indicators indicate messages either for the deskphone
extension, or for the Agent LoginID after agent login. When configured for Agent LoginID, the
message waiting indications are for the agent when the agent is logged in. Immediately after agent
login, the screen displays MWI is indicated for the Agent ID or MWI is indicated
for the extension.
Your deskphone can also be configured to indicate when other extensions have unopened voice
mail messages, using the lamp indication of specific Message Waiting Indicator (MWI) feature
buttons defined for each extension to be monitored. If your administrator has enabled this feature,
the button lamp is green and the touchscreen displays an open envelope icon when there are
unopened messages for the configured extensions on your deskphone.
When all messages are cleared, the touchscreen displays a close envelope icon.
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents
Comments on this document? infodev@avaya.com
About Message Waiting Indicator
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