Avaya 9641G Using Manual page 15

Agent Work Agent Status
Mode shows shows
(RC if applicable)
Auto or Man Aux or Aux RC
(RC if applicable)
Auto or Man ACW
Auto or Man ACW
Auto or Man On-ACD
On-DAC
Auto or Man On-ACD
On-DAC
Auto or Man On-ACD
On-DAC
Auto or Man On-ACD
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents
Icon area shows
Aux Pend or Aux RC
Pend
or
Aux Pend or Aux RC
Pend
or
ACW Pend
or
ACW Pend
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Agent Status line display combinations for agents
What this means:
Note:
If you have just logged in as an agent, the
work mode is blank.
A DAC call is waiting in the queue while you
are performing auxiliary work and not available
to receive DAC or ACD calls.
Note:
If you have just logged in as an agent, the
work mode is blank.
You are performing after call work and not
available to receive DAC or ACD calls.
A DAC call is waiting in the queue while you
are performing after call work and not available
to receive DAC or ACD calls.
You are active on a call, are switching into Aux
state, and have no incoming or pending calls.
You are active on a call, a DAC call is waiting
in the queue while you are switching into Aux
state.
Note:
If you put a call on hold, then the Agent
Status line displays the On-hold icon.
You are active on a call, you are switching into
ACW state, and have no incoming or pending
calls.
You are active on a call and a DAC call is
waiting in the queue while you are switching
into ACW state.
Table continues...
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