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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Types 1885 and 8853," on page 73 to determine which components are CRUs
and which components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
Service processor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Types 1885 and 8853," on page 73 to determine which components are CRUs
and which components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The management-module
reports a general monitor
failure.
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Types 1885 and 8853," on page 73 to determine which components are CRUs
and which components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.
50
BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide
Action
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
Make sure that the blade server supports the operating system. If it does, either no
logical drive is defined (SAS RAID servers), or the ServerGuide System Partition is
not present. Run the ServerGuide program and make sure that setup is complete.
Action
Disconnect the BladeCenter unit from all electrical sources, wait for 30 seconds,
reconnect the BladeCenter unit to the electrical sources, and restart the blade
server. If the problem remains, see "Solving undetermined problems" on page 70,
and the Hardware Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide for your BladeCenter unit.
Action
1. To determine whether the problem is caused by the software, make sure that:
v The blade server has the minimum memory that is needed to use the
software. For memory requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory, the blade server
might have a memory-address conflict.
v The software is designed to operate on the blade server.
v Other software works on the blade server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
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