Page 1 BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...
Page 3 BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 113, and the Warranty and Support Information document on the IBM BladeCenter Documentation CD. Third Edition (August 2006) © Copyright International Business Machines Corporation 2006. All rights reserved.
Page 6 Solving undetermined problems ....70 Calling IBM for service ..... . 72 Chapter 3.
Page 7 Appendix A. Getting help and technical assistance ..111 Before you call ......111 Using the documentation .
Page 8 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11: Safety Statements
v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 14 Statement 4: ≥ 18 kg (39.7 lb.) ≥ 32 kg (70.5 lb.) ≥ 55 kg (121.2 lb.) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 16 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...
Page 17: Chapter 1. Introduction
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 18: Notices And Statements In This Document
Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.
Page 19: Features And Specifications
Serial over LAN (SOL) (-40° to 140°F) v Additional memory support when an v Redundant buses for v Humidity: optional IBM BladeCenter Memory communication with keyboard, – Blade server on: 8% to 85% and I/O Expansion Blade is mouse, and removable media –...
Page 20: Blade Server Controls And Leds
Blade server controls and LEDs This section describes the controls and LEDs on the blade server. Note: The control panel door is shown in the closed (normal) position in the following illustration. To access the power-control button, you must open the control panel door.
Page 21 The location LED on the BladeCenter unit is lit also. The location LED can be turned off through the management-module Web interface or through IBM Director Console. Information LED: When this amber LED is lit, it indicates that information about a system error for the blade server has been placed in the management-module event log.
Page 22: Turning On The Blade Server
– Through the management-module Web interface, you can also configure the management module to turn off the blade server. For additional information, see the IBM BladeCenter Management Module User’s Guide. BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...
Page 23: System Board Layouts
System board layouts The following illustrations show the connectors, LEDs, switches, and jumpers on the system board and the optional IBM BladeCenter Memory and I/O Expansion Blade. The illustrations in this document might differ slightly from your hardware. System board connectors The following illustration shows the connectors for the system-board.
Page 24: System Board Switches
System board switches The following illustration shows the location of the switch block (SW3) and the light path diagnostics switch on the system board. Light path diagnostics Switch block (SW3) The following table defines the function of each switch in the switch block (SW3). Switch number Description Switch block 3 has eight switches:...
Page 25: System Board Leds
The following illustration shows the location of the light path diagnostics switch on the optional IBM BladeCenter Memory and I/O Expansion Blade. Light path diagnostics System board LEDs The following illustration shows the LEDs on the system board. You must remove...
Page 26 Light path diagnostics LED Light path diagnostics switch The following illustration shows the LEDs on the optional IBM BladeCenter Memory and I/O Expansion Blade. You must remove the blade server from the BladeCenter unit, open the cover, and press the light path diagnostics switch to light any error LEDs that were turned on during processing.
Page 27: Chapter 2. Diagnostics
If POST detects a problem, more than one beep might sound, or an error message is displayed. See “Beep code descriptions” on page 12 and “POST error codes” on page 22 for more information. © Copyright IBM Corp. 2006...
Page 28: Post Beep Codes
POST beep codes A beep code is a combination of short or long beeps or a series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, a pause, and three short beeps. A beep code other than one beep indicates that POST has detected a problem.
Page 29 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 30 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 31 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 32: Error Logs
Error logs The BMC log contains all system status messages from the blade server service processor. The management-module event log in your BladeCenter unit contains messages that were generated on each blade server during POST and status messages from the BladeCenter service processor. (See the Management Module User’s Guide for more information.) The following illustration shows an example of a BMC log entry.
Page 33 The BMC log indicates an assertion event when an event has occurred. It indicates a deassertion event when the event is no longer occurring. Some of the error codes and messages in the BMC log are abbreviated. You can view the contents of the BMC log from the Configuration/Setup Utility program and from the diagnostic programs.
Page 34: Bmc Error Messages
BMC error messages The following table lists BMC error messages and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,”...
Page 35 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
Page 36 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
Page 38: Post Error Codes
POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,”...
Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 40 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 41 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 42 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 43 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 44 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 45 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 46 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 48 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 49 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 50 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 51 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 52 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 53 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 54: Checkout Procedure
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 55: Performing The Checkout Procedure
Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. If the blade server is running, turn off the blade server. 2. Turn on the blade server. Make sure that the blade server has control of the video (the keyboard/video/mouse button is lit).
Page 56: General Problems
General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 57: Keyboard Or Mouse Problems
Keyboard or mouse problems The keyboard and mouse are shared BladeCenter unit resources. First, make sure that the keyboard and mouse are assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems” on page 66. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 58: Memory Problems
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 59: Monitor Or Video Problems
Monitor or video problems The video monitor is a shared BladeCenter unit resource. First, make sure that the video monitor is assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems” on page 66. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 60: Network Connection Problems
An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the blade server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v You followed the installation instructions that came with the device and the device is installed correctly.
Page 61: Power Error Messages
Power error messages Power to the blade server is provided by shared BladeCenter unit resources. See the following table and “Solving shared BladeCenter resource problems” on page v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 62 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 63: Power Problems
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 64: Removable-Media Drive Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 65: Serverguide Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 66: Service Processor Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 67: Universal Serial Bus (Usb) Port Problems
Universal Serial Bus (USB) port problems The USB ports are shared BladeCenter unit resources. First, make sure that the USB ports are assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems” on page 66. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 68 c. Remove the cover from the blade server. d. Press and hold the light path diagnostics switch to light the LEDs of the failing components in the blade server. The LEDs will remain lit for as long as you press the switch, to a maximum of 25 seconds. The following illustration shows the locations of the system-board error LEDs and the system-board light path diagnostics panel.
Page 69 The following illustration shows the locations of the error LEDs and the light path diagnostics panel on the optional IBM BladeCenter Memory and I/O Expansion Blade. Light path diagnostics DIMM8 error LED DIMM7 error LED DIMM6 error LED DIMM5 error LED The following illustration shows the light path diagnostics panel on the optional Memory and I/O Expansion Blade.
Page 70: Light Path Diagnostics Leds
Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panels, on the system board, and on the optional Memory and I/O Expansion Blade, and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 71: Diagnostic Programs, Messages, And Error Codes
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 72: Running The Diagnostic Programs
Running the diagnostic programs To run the diagnostic programs, complete the following steps: 1. If the blade server is running, turn off the blade server. 2. Turn on the blade server. 3. When the prompt F2 for Diagnostics appears, press F2. 4.
Page 73: Diagnostic Text Messages
Diagnostic text messages Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results: Passed: The test was completed without any errors. Failed: The test detected an error. User Aborted: You stopped the test before it was completed. Not Applicable: You attempted to test a device that is not present in the blade server.
Page 74: Diagnostic Error Codes
Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest level of the BIOS code is installed. In the error codes, x can be any numeral or letter.
Page 75 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 76 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 77 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 78 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 79 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 73 to determine which components are CRUs and which components are FRUs.
Page 80: Recovering From A Bios Update Failure
To recover the BIOS code and restore the blade server operation to the primary page, complete the following steps: 1. Download the latest version of the BIOS code from http://www.ibm.com/ bladecenter/. 2. Update the BIOS code, following the instructions that come with the update file that you downloaded.
Page 81: Service Processor (Bmc) Error Codes
6. Locate switch block SW3 on the system board (see “System board switches” on page 8). 7. Move the BIOS backup page switch (SW3-1) to the ON position to enable the backup page. 8. If a Memory and I/O Expansion Blade was removed in step 5, replace it (see “Installing an expansion unit”...
Page 82: Solving Sas Hard Disk Drive Problems
Solving SAS hard disk drive problems For any SAS error message, one or more of the following devices might be causing the problem: v A failing SAS device (adapter, drive, or controller) v An improper SAS configuration For any SAS error message, make sure that the SAS devices are configured correctly.
Page 83: Keyboard Or Mouse Problems
Keyboard or mouse problems To check for keyboard or mouse problems, complete the following steps until the problem is solved: 1. Make sure that: v Both the blade server and the monitor are turned on. v The keyboard/video/mouse select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared keyboard and mouse.
Page 84 4. For problems affecting only the diskette drive: a. If there is a diskette in the drive, make sure that: v The diskette is inserted correctly in the drive. v The diskette is good and not damaged; the drive LED light flashes once per second when the diskette is inserted.
Page 85: Network Connection Problems
Network connection problems To check for network connection problems, complete the following steps until the problem is solved: 1. Make sure that: v The network cables are securely connected to the I/O module. v Power configuration of the BladeCenter unit supports the I/O module configuration.
Page 86: Video Problems
The monitor works with another blade server. v Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor.
Page 87 If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 50. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems. To reset the CMOS data, remove and replace the battery to override the power-on password and clear the CMOS memory;...
Page 88: Calling Ibm For Service
Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 111 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model...
Page 89: Chapter 3. Parts Listing, Types 1885 And 8853
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 90 Filler, microprocessor heat sink 41Y5290 Hard disk drive, 36.4 GB 10K SAS (option) 26K5778 Hard disk drive, 73.4 GB 10K SAS (option) 26K5779 IBM BladeCenter Memory and I/O Expansion Blade (option) 41Y5294 Battery, 3.0 volt 33F8354 BladeCenter Storage Expansion Unit 3 (option) 40K1739...
Page 91: Chapter 4. Removing And Replacing Blade Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.
Page 92: System Reliability Guidelines
System reliability guidelines To help ensure proper cooling and system reliability, make sure that the following requirements are met: v Each microprocessor socket always contains either a microprocessor heat-sink filler or a microprocessor and heat sink. If the blade server has only one microprocessor, it must be installed in microprocessor socket 1.
Page 93: Removing The Blade Server From A Bladecenter Unit
Removing the blade server from a BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade server, expansion unit, or blade filler installed in each blade bay. v Note the bay number. Reinstalling a blade server into a different bay than the one from which it was removed could have unintended consequences.
Page 94: Installing The Blade Server In A Bladecenter Unit
Installing the blade server in a BladeCenter unit To install a blade server in a BladeCenter unit, complete the following steps. The appearance of your BladeCenter unit might be different, see the documentation for your BladeCenter unit for additional information. Release handles (open) Statement 21:...
Page 95 8. (Optional) Write identifying information on one of the labels that come with the blade servers and place the label on the BladeCenter unit bezel. See the documentation for your BladeCenter unit for information about the label placement. Important: Do not place the label on the blade server or in any way block the ventilation holes on the blade server.
Page 96: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 97: Installing The Blade Server Cover
Installing the blade server cover To install the blade server cover, complete the following steps. Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Blade-cover release Blade-cover...
Page 98: Removing An Expansion Unit
Removing an expansion unit To remove the expansion unit, complete the following steps. Storage and I/O expansion blade Blade-cover release Blade-cover release 1. Read the safety information beginning on page “Safety” on page vii and “Installation guidelines” on page 75. 2.
Page 99: Installing An Expansion Unit
Installing an expansion unit Attention: If a high-speed expansion card is installed in the blade server system board, you cannot install an expansion unit. To install an expansion unit, complete the following steps. Storage and I/O expansion blade Blade-cover release Blade-cover release 1.
Page 100: Removing The Bezel Assembly
Removing the bezel assembly To remove the bezel assembly, complete the following steps. Bezel-assembly release (both sides) Control-panel cable Bezel Control-panel connector 1. Read the safety information that begins on page vii and “Installation guidelines” on page 75. 2. Open the blade server cover (see “Removing the blade server cover” on page 80 for instructions).
Page 101: Removing A Sas Hard Disk Drive
4. If a Memory and I/O Expansion Blade is installed, remove it (see “Removing an expansion unit” on page 82). 5. Install the cover onto the blade server. 6. Install the blade server into the BladeCenter unit. Removing a SAS hard disk drive To remove a SAS hard disk drive, complete the following steps.
Page 102: Installing A Sas Hard Disk Drive
Installing a SAS hard disk drive To install a SAS hard disk drive, complete the following steps. SAS ID 1 Hard disk drive release lever SAS ID 0 Hard disk drive release lever 1. Identify the location (SAS ID 0 or SAS ID 1) in which the hard disk drive will be installed.
Page 103: Removing A Memory Module
DIMM 3 (J143) DIMM 2 (J142) DIMM 1 (J141) The following illustration shows the locations of the DIMM sockets on the optional IBM BladeCenter Memory and I/O Expansion Blade. DIMM 8 (J19) DIMM 7 (J18) DIMM 6 (J21) DIMM 5 (J20) To remove a DIMM, complete the following steps.
Page 104: Installing A Memory Module
4. If a Memory and I/O Expansion Blade is installed and you are removing DIMMs from the system board, remove the Memory and I/O Expansion Blade (see “Removing an expansion unit” on page 82). 5. Locate the DIMM connectors. Determine which DIMM you want to remove from the blade server.
Page 105 DIMM 3 (J143) DIMM 2 (J142) DIMM 1 (J141) The following illustration shows the locations of the DIMM sockets on the optional IBM BladeCenter Memory and I/O Expansion Blade. DIMM 8 (J19) DIMM 7 (J18) DIMM 6 (J21) DIMM 5 (J20) To install a DIMM, complete the following steps.
Page 106: Removing A Concurrent Kvm Feature Card
Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently. 4. Make sure that both of the connector retaining clips are in the fully open position. 5. Turn the DIMM so that the DIMM keys align correctly with the connector on the system board.
Page 107: Installing A Concurrent Kvm Feature Card
6. Gently pivot the narrow end of the card out of the cKVM card connectors; then, slide the notched end of the card out of the tabs on the expansion card bracket and lift the card out of the blade server. 7.
Page 108: Removing A Small-Form-Factor Expansion Card
Removing a small-form-factor expansion card To remove a small-form-factor expansion card, complete the following steps. Small-form-factor expansion card 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 75. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from a BladeCenter unit”...
Page 109: Installing A Small-Form-Factor Expansion Card
Installing a small-form-factor expansion card To install a small-form-factor expansion card, complete the following steps. Small-form-factor expansion card 1. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...
Page 110: Removing A Standard-Form-Factor Expansion Card
Removing a standard-form-factor expansion card To remove a standard-form-factor expansion card, complete the following steps. Standard-form-factor expansion card Expansion card bracket Hard disk drive tray 1. Read the safety information that begins on page vii and “Installation guidelines” on page 75. 2.
Page 111: Installing A Standard-Form-Factor Expansion Card
Installing a standard-form-factor expansion card To install a replacement standard-form-factor expansion card, complete the following steps. Standard-form-factor expansion card Expansion card bracket Hard disk drive tray 1. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...
Page 112: Removing A High-Speed Expansion Card
Removing a high-speed expansion card To remove a high-speed expansion card, complete the following steps. Extraction lever High-speed expansion card Blade expansion connector cover Expansion card standoff 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...
Page 113: Removing The Battery
4. Firmly press on the indicated locations to seat the expansion card. Note: For device-driver and configuration information to complete the installation of the expansion card, see the documentation that comes with the expansion card. 5. Install the blade server cover (see “Installing the blade server cover” on page 81).
Page 114: Installing The Battery
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 115: Removing The Power Jumper
4. Install the blade server cover (see “Installing the blade server cover” on page 81). 5. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 78). 6. Turn on the blade server and run the Configuration/Setup Utility program. Set configuration parameters as needed (see “Using the Configuration/Setup Utility program”...
Page 116: Installing The Power Jumper
Installing the power jumper To install the power jumper in a blade server, complete the following steps. Note: A power jumper can not be installed when installing a Memory and I/O Expansion Blade. Power jumper 1. Locate the power connector J164 on the system board. 2.
Page 117: Removing And Replacing Frus
Removing and replacing FRUs FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from your hardware. Removing a microprocessor and heat sink Read the following important guidelines before removing a microprocessor that is not faulty (for example, when you are replacing the system board assembly).
Page 118 4. If a Memory and I/O Expansion Blade is installed, remove it (see “Removing an expansion unit” on page 82). 5. Remove the bezel assembly (see “Removing the bezel assembly” on page 84 for instructions). 6. Identify the microprocessor that is to be removed. Note: If you are replacing a failed microprocessor, make sure that you have selected the correct microprocessor for replacement (see “Light path diagnostics”...
Page 119: Installing A Microprocessor And Heat Sink
Installing a microprocessor and heat sink To install a microprocessor and heat sink, complete the following steps. Heat sink Microprocessor 2 Microprocessor 1 and heat sink Microprocessor heat sink filler Attention: Do not touch the contacts in the microprocessor socket. Touching these contacts might result in permanent damage to the system board.
Page 120 Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. f. Carefully close the microprocessor retainer. g. Rotate the locking lever on the microprocessor socket to the closed and locked position.
Page 121: Removing The System Board Assembly
Removing the system board assembly When replacing the system board, you will replace the system board and blade base as one assembly. After replacement, you must either update the blade server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Page 122: Installing The System Board Assembly
Installing the system board assembly To install the system board assembly, complete the following steps: 1. Install all of the components in the following list that were removed from the old system board assembly onto the new system board assembly. v Concurrent KVM feature card.
Page 123: Chapter 5. Configuration Information And Instructions
This chapter provides information about updating the firmware and using the configuration utilities. Firmware updates IBM periodically makes BIOS, service processor (BMC), and diagnostic firmware updates available for the blade server. Go to http://www.ibm.com/bladecenter/ to download the latest firmware for the blade server. Install any updates, using the instructions that are included with the downloaded file.
Page 124: Blade Server Ethernet Controller Enumeration
Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/bladecenter/. 2. Select BladeCenter 8853 from the Hardware list. 3. Click Product documentation. The Ethernet controllers support failover, which provides automatic redundancy for the Ethernet controllers.
Page 125: Configuring A Sas Raid
RAID level-0 (striping) or RAID level-1 (mirroring) array under an operating system that is listed at http://www.ibm.com/servers/eserver/serverproven/compat/us/. For more information, see the Installation and User’s Guide. If an optional BladeCenter Storage Expansion Unit 3 is installed, you can use it to control all of the SAS hard disk drives installed in the blade server.
Page 126 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...
Page 127: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 128: Software Service And Support
Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with BladeCenter products. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Page 129: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 130: Trademarks
Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: Active Memory TechConnect Active PCI IBM (logo) Tivoli Active PCI-X IntelliStation Tivoli Enterprise NetBAY Update Connector Alert on LAN Netfinity Wake on LAN...
Page 131: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 132: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Page 133: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 134: Taiwanese Class A Warning Statement
55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment. Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Page 135: Index
40 mezzanine 7 intermittent 40 system board 7 microprocessor 42 concurrent-KVM card monitor 43 installing 91 optional devices 44 removing 90 ServerGuide 49 configuration software 50 Configuration/Setup Utility 107 USB port 51 minimum 71 © Copyright IBM Corp. 2006...
Page 136 error symptoms (continued) video 43 LEDs errors activity 5 BMC 65 blade-error 5 format, diagnostic code 57 error, locations 51 light path LEDs 54 information 5 messages, diagnostic 55 light path diagnostics, viewing without power 51 service processor 65 light path, locations 51 Ethernet controller location 5 configuring 107...
Page 137 Serial Attached SCSI (SAS) drive optional device problems 44 connectors 7 order of installation for memory modules 88 ServerGuide problems 49 Setup and Installation CD 107 service processor error codes 65 parts listing 73 service processor problems 50 POST service, calling for 72 about 11 small-form-factor expansion card error log 17...
Page 138 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...
Page 140 Part Number: 24R9701 Printed in USA (1P) P/N: 24R9701...

This manual is also suitable for:

Bladecenter hs21 1885 Bladecenter hs21 8853

IBM BladeCenter HS21 Series Problem Determination And Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Diagnostics

Chapter 3. Parts Listing, Types 1885 and 8853

Chapter 4. Removing and Replacing Blade Server Components

Chapter 5. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

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Summary of Contents for IBM BladeCenter HS21 Series

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Table of Contents