IBM BladeCenter HS21 Series Problem Determination And Service Manual page 47

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Types 1885 and 8853," on page 73 to determine which components are CRUs
and which components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code
Description
1808
Invalid header.
1962
Boot sector error, no operating system
installed.
5962
CD or DVD drive configuration error.
Action
1. Run the Configuration/Setup Utility program and
make sure that interrupt resource settings are
correct.
2. Remove each I/O-expansion card one at a time,
restarting the blade server each time, until the
problem is isolated.
3. If a Memory and I/O Expansion Blade is installed,
reseat it.
4. Replace the following components one at a time,
in the order shown, restarting the blade server
each time:
a. Failed I/O-expansion card
b. Memory and I/O Expansion Blade (if one is
installed)
c. (Trained service technician only) System
board assembly
1. Make sure that a bootable operating system is
installed.
2. Run the SAS Attached Disk diagnostic test.
3. Reseat the hard disk drive.
4. Replace the following components one at a time,
in the order shown, restarting the blade server
each time:
a. Hard disk drive
b. (Trained service technician only) System
board assembly
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Check the function of the shared BladeCenter unit
resources (see "Solving shared BladeCenter
resource problems" on page 66).
3. Reseat the battery.
4. Replace the following components one at a time,
in the order shown, restarting the blade server
each time:
a. Battery
b. (Trained service technician only) System
board assembly
31
Chapter 2. Diagnostics

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