Troubleshooting - HPC CodeMax Manual

7. Troubleshooting

problem: The CodeMax
internal stepper motors do not start.
Solution: Check the cord, fuse, and the available power supply.
problem: The CodeMax
screen are square blocks.
Solution: Remove the Key Pad from the casting. This problem is most often associated
with a shorted keyboard wire against the casting. Once the keyboard has
been removed from the casting, attempt to turn on the machine again. If the
screen starts normally, inspect the keyboard wire or call HPC to obtain a new
keyboard wire.
problem: The stepper motors jam while using the CodeMax
Try turning off the CodeMax
Solution:
turn it back on to reset the machine. If this does not clear the jam, consult
factory assistance.
problem: Keys are not being cut accurately.
Check three possibilities: Either your cutter wheel is dull (or not the proper
Solution:
diameter), the machine is out of adjustment, or the cutter belt is loose.
Attempt to cut the key utilizing the micrometer function. If the keys cut
utilizing the micrometer function are also not accurate, the machine probably
requires adjusting. Make sure the belt is snug (not overtight) and see Section
5: Recalibration of CodeMax
problem: The CodeMax
like they have crashed into the casting.
Solution: Turn off the machine (several electronic switches may have gone bad). Under
these conditions you should consult factory assistance.
In the event that this troubleshooting section does not solve your problems, or
you have any additional questions, call the HPC Service Center:
is turned on but nothing appears on the display screen and the
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is turned on but all that appears on the display
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for a few seconds to clear the memory, then
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.
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is turned on but the stepper motors produce a grinding sound,
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800.2.295
847.67.6280
Monday-Friday
8:00am-:0pm Central Time
CodeMax
.
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