Barco Nio Fusion 4MP Getting Started Manual page 42

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ARTICLE 1: SERVICES
BarcoView warrants that the equipment will be free of defects in workmanship or material for the
warranty period.
Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or
workmanship under this warranty shall be accomplished in our works in the following manner:
1.1 The Customer, upon the occurrence of any equipment failure, shall contact BarcoView Customer
Support Center (or an authorized service center) by telephone, fax or e-mail and shall provide the
applicable Customer Support person with a complete description of the problem being encountered,
including the model and serial number of the equipment in which the problem has arisen.
1.2 The Customer Support person shall diagnose the problem experienced by the Customer and shall
advise the Customer on how to proceed. Customer Support may ask to return the faulty equipment or
faulty subassemblies to the BarcoView Customer Support Center (or an authorized service center) for
repair activities. The Customer shall ask for a RMA or RAN number to a BarcoView Customer Support
Center (or an authorized service center).
1.3 The Customer shall return, freight prepaid, the defective equipment or subassemblies for repair to
the BarcoView Customer Support Center (or an authorized service center).
1.4 Replacement parts used shall be new or equivalent to new parts for the revision level of the
equipment. The warranty period for the replacement parts will expire at the same moment as the
original warranty period of the equipment. All parts replaced hereunder and returned to BarcoView (or
an authorized service center) shall become the property of BarcoView (or the authorized service
center).
1.5 The repaired equipment shall be returned to the Customer, by regular freight, at BarcoView's
charge.
ARTICLE 2: ITEMS EXCLUDED FROM WARRANTY
The warranty described herein shall not include the following:
2.1 Any hardware or software item procured from a source other than BarcoView or their official agent
or distributor and integrated by Customer or a third party into BarcoView supplied equipment.
2.2 Any host configuration not explicitly supported by BarcoView.
2.3 All software installed on the system, whether they are acquired from BarcoView or third party. An
exception is made for software delivered by BarcoView that would prove to be a cause for the
malfunctioning of the hardware covered under this Agreement.
2.4 Normal wear and tear, use under circumstances exceeding specifications, abuse, unauthorized
repair or alternation, lack of proper maintenance.
2.5 Any failures resulting from an accident, negligence (such as but not limited to removing or deleting
system files & licensed software product files), misuse, circuit failure or any change, damage due to
fire, water, thunder or lightning, power failure or fluctuation, disruption of communication lines or due
to force majeure, or any reason foreign to the equipment.
2.6 Any specific services or procedures, asked for by Customer, related to verification of repaired
equipment.
ARTICLE 3: OBLIGATIONS OF THE CUSTOMER
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