Dell EMC Unity 480/F Installation And Service Manual
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Dell EMC Unity 480/F Installation And Service Manual

Dell EMC Unity 480/F Installation And Service Manual

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Dell EMC Unity
All Flash and Unity Hybrid
Dell EMC Unity 480/F, Unity 680/F, Unity
880/F
Installation and Service Guide
302-005-519
REV 01

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Summary of Contents for Dell EMC Unity 480/F

  • Page 1 ™ Dell EMC Unity All Flash and Unity Hybrid Dell EMC Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide 302-005-519 REV 01...
  • Page 2 Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA. Dell EMC Hopkinton, Massachusetts 01748-9103 1-508-435-1000 In North America 1-866-464-7381 www.DellEMC.com Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 3: Table Of Contents

    Verifying the operation of the new part in Unisphere.....43 Returning a faulted part..............43 Add a new disk in the DPE................44 Removing the front bezel.............. 44 Remove a disk filler module............44 Install a 2.5" disk................45 Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 4 Remove a faulted I/O module............73 Install a new I/O module..............74 Rebooting a SP assembly into Normal Mode......... 75 Verifying the operation of the new part in Unisphere.....75 Returning a faulted part..............75 Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 5 Install the top cover on the SP assembly........114 Install the SP assembly..............114 Rebooting an SP assembly into Normal Mode.......115 Verifying the operation of the new part in Unisphere....116 Returning a faulted part..............116 Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 6 Avoiding electrostatic discharge (ESD) damage ......122 Emergency procedures (without an ESD kit)....... 122 Hardware acclimation times............123 Removing, installing, or storing replaceable units......124 Unpacking a part................125 Standard touch point colors..............125 Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 7: Additional Resources

    Additional resources As part of an improvement effort, revisions of the software and hardware are periodically released. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features.
  • Page 8 Additional resources Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 9: Installation Procedures

    CHAPTER 1 Installation Procedures This chapter describes how to install the system. Note Review the information in Safety precautions for handling replaceable units on page 121 before handling replaceable parts. Hardware terms....................10 Release information.................... 10 Before you begin....................10 Installation workflow including optional DAEs.............

  • Page 10: Hardware Terms

    Complete the Initial Configuration Wizard tasks: Accept License Agreement and Configure User Credentials Install License File Configure Network Services (DNS/NTP) Configure FAST Cache and Pools (optional) Configure Alerts (optional) Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 11: Site And Equipment Preparation

    Installation Procedures Configure Support Credentials, Customer Contact Information, and EMC Secure Remote Services (recommended) Configure iSCSI Interfaces (optional) Set up a NAS Server (optional) b. Enable SSH under Service Service Tasks (recommended for remote > support) c. Update system software under Settings Software and Licenses (as >...

  • Page 12: Unpack The Dpe

    The disk processor enclosure (DPE) is a 2U component with 25 2.5" drive slots. Verify that you have received all of the DPE components, including cables, bezel, and rail kit. Component Image 2U, 25-drive disk processor enclosure (DPE) Tool-less rails Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 13: Record The Product Serial Number From The Dpe

    Installation Procedures Component Image Power cords Bezel for disk processor enclosure (1) Record the product serial number from the DPE The PSNT for the 25-slot DPE is a black pull-out tag that is located between the drives in slots 16 and 17. Figure 1 Location of the product serial number tag Pull the tag out and record the product serial number from the tag on the Configuration Worksheet.
  • Page 14 4. Pull the rail forward until the pins slide into the holes on the front of the rack, then release the latch to secure the rail in place. Figure 2 Installing the rails 5. Repeat for the other rail. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 15: Install The Dpe On The Rails

    Installation Procedures Install the DPE on the rails CAUTION The enclosure is heavy and should be installed into or removed from a rack by two people. To avoid personal injury and/or damage to the equipment, do not attempt to lift and install the enclosure into a rack without a mechanical lift and/or help from another person.

  • Page 16: Secure The System In The Cabinet

    2. Connect two Ethernet cables from the LAN to the 1 Gb RJ45 management ports from which you will configure the system. This will be one port on each storage processor. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 17: Install Optional Daes

    Installation Procedures Note The SP A and SP B network management ports must be connected on the same subnet. In general, both SPs should have mirrored configurations in order to provide failover. Figure 5 Cabling the storage processors to the network Note Additional information about the ports and cabling is in the Hardware Information Guide , available on the Unity Info Hub at...

  • Page 18: Power Up Optional Daes

    DNS server and DHCP, the management IP address can be assigned automatically. When it is assigned, the SP Fault LED is solid blue. Ensure that the power-up is complete and that the system is ready before you continue. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 19 Installation Procedures DPE rear status LEDs Figure 7 Storage processor assembly LEDs Table 1 Storage processor assembly LEDs Location State Description Storage processor assembly Amber Fault has occurred. fault Blue A management IP address has been assigned. Amber or blue System is booting.

  • Page 20: Installing The Front Bezel

    3. Gently push the bezel into place on the cabinet until it latches. 4. If the bezel has a lock, insert the key that shipped with your enclosure into the lock, and turn the key to lock the bezel. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 21: Connect A Windows-Based Computer To Your Storage System

    Installation Procedures Figure 9 Installing the front bezel Connect a Windows-based computer to your storage system Note At the end of the power-up process, the SP Fault LED blinks in intervals of amber for one second and then blue for three seconds, indicating that the system is ready to run the Connection Utility.

  • Page 22: Automatically Assigning A Dynamic Storage System Management Port Ip Address

    (ESRS Virtual Edition servers, Policy Manager, or managed devices), they must have static IP addresses. Leases for the IP addresses that Dell EMC devices use cannot be set to expire. It is recommended that you assign static IP addresses to those devices you plan to have managed by ESRS.

  • Page 23: Manually Assigning A Static Storage System Management Port Ip Address

    Connection Utility assigns a network address to the storage system. Download and install the Connection Utility software Procedure 1. Download the Connection Utility installation program from the Dell EMC Online Support website (https://support.emc.com/products/39949), under the Downloads selection on the menu bar of the product page for your storage system.

  • Page 24: Run The Connection Utility

    Name - A meaningful name for this system. You can specify a name up to 32 characters. It can only contain alpha-numeric characters and a dash. It cannot contain any space characters, underscores, or begin and end with a dash. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 25: Unpack The (Optional) Disk-Array Enclosures

    Installation Procedures In the Management IPv4 Address and Management IPv6 Address sections, select the options you want, specify relevant information, and then click Next. 4. Review the configuration information, and then do the following based on the mode you selected: For Auto Discover mode, click Start to apply the configuration on the storage system.
  • Page 26 Bezel for disk-array enclosure (with key) SAS cables (either 1 meter or 2 meter copper) that connect disk-array enclosures to each other (1 meter cables) or to DPE (2 meter cables) Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 27: 25-Drive Dae Container Contents

    Installation Procedures 25-drive DAE container contents Verifying shipping package contents Confirm that you received all necessary equipment needed to install the new 25-drive DAE. Verify that you received the following: Component Quantity Disk-array enclosure (25- Front view drive DAE) Rear view Rail kit, including Snap-in rails (2) Screws (3 per rail)

  • Page 28: Install The Disk Array Enclosure

    2. Holding the rail extended, push the key tabs and the adaptors into the rear mounting holes until the spring clips snap into place on the outside of the rear cabinet channel. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 29 Installation Procedures Figure 11 Aligning the rear adaptors (left rear of cabinet shown) CL5867 3. At the front of the cabinet, making sure the rail is level, pull it forward and align the rail adaptor with the mounting hole in the channel. Push in on the spring clip while pulling forward on the rail.
  • Page 30 2. Once the enclosure is completely seated into the rear tabs, secure the front of the enclosure to the front vertical channels with four screws (two per side), but do not tighten the screws until they are all in place. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 31: Install 25-Drive Dae

    Installation Procedures Figure 15 Securing the front of the enclosure Rear Screws (2) Front Screws (2) CL5846 Install 25-drive DAE Installing the rails in the cabinet Note The snap-in rails are dedicated left and right, and cannot be interchanged. Procedure 1.
  • Page 32 CAUTION Ensure the spring clip is securely attached to the channel. It may be necessary to push in on the clip to assist in snapping it into place. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 33 Installation Procedures Figure 18 Securing rail to front channel Installing the DAE on the rails CAUTION The enclosure is heavy and should be installed into or removed from a rack by two people. To avoid personal injury and/or damage to the equipment, do not attempt to lift and install the enclosure into a rack without a mechanical lift and/or help from another person.
  • Page 34 2. Secure the front of the enclosure to the front vertical channels with four screws (two per side), but do not tighten the screws until they are all in place. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 35: Cabling The Dpe To A Dae

    Installation Procedures Figure 21 Securing the front of the enclosure Cabling the DPE to a DAE If you have one or more DAEs, cable the DAEs to the DPE back-end ports so that the storage is available in the system. Ensure that the DAE is located close enough to route and connect to the DPE using the two-meter DPE-to-DAE interconnect cables.

  • Page 36: Cabling The First Optional Dae To Create Back-End Bus 1

    3. Connect port 1 on SP B in the top slot of the DPE to port A on the link control card (LCC B) in the top of the DAE. Figure 22 Cabling one DPE to one 25-drive DAE Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 37: Cabling The Second Optional Dae To Create Back-End Bus 0

    Installation Procedures Cabling the second optional DAE to create back-end bus 0 Connect the second optional expansion DAE to the DPE expansion port 0 to extend back-end bus 0 (BE0) and designate this DAE as enclosure 0 of this bus. We refer to the address of this enclosure as BE0 Enclosure 0 (0_0).

  • Page 38: Connecting Power To The Dae

    1. Verify that the cabinet circuit breakers are in the On position and that power is connected to the cabinet. 2. Connect the power cables to the optional DAEs. Figure 25 Connecting power cables to the 3U, 15-drive DAE CL5765 Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 39 Installation Procedures Figure 26 Connecting power cables to the 2U, 25-drive DAE 3. Secure each power cable to the power supply with the cable retention bail. 4. Connect the power to the each DAE as follows: a. Connect the power cable for LCC A to PDU A. b.
  • Page 40 Installation Procedures Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 41: Service Procedures

    CHAPTER 2 Service Procedures This document describes how to replace parts or add new parts to a system. Before you service the system, ensure that you have received the new part and have correctly identified its intended location in the system. Go to the Unisphere Service section for instructions on how to identify failures, order new parts and safely handle hardware components.

  • Page 42: Replace A Faulted Disk In The Dpe

    2. With the latch fully opened, gently push the disk into the slot. The latch begins to rotate downward when it meets the enclosure. 3. Push the orange button until the disk is fully seated in the slot. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 43: Verifying The Operation Of The New Part In Unisphere

    Service Procedures 4. Push the latch down until it locks into place The activity light flashes to indicate that the spin-up sequence has begun. Figure 28 Installing a 2.5" disk Verifying the operation of the new part in Unisphere Verify that the new part is recognized by your system, and operating correctly. Procedure 1.

  • Page 44: Add A New Disk In The Dpe

    Remove a disk filler module Procedure 1. Insert your finger into the cutout on the disk filler module. 2. Pull the filler module out of the slot. Figure 29 Removing a disk filler module Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 45: Install A 2.5" Disk

    Service Procedures Install a 2.5" disk Note If you are installing multiple disks in a system that is powered up, wait at least 10 seconds before sliding the next disk into position. Procedure 1. Align the disk with the guides in the slot. 2.

  • Page 46: Replace A Power Supply

    There are two power supplies. The power supplies are installed in the top and bottom SP assembly, and the top power supply is installed upside-down. This procedure works for removing either power supply, however, the direction in which the release handle Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 47: Install A Power Supply

    Service Procedures is pressed is to the left for the bottom power supply, and to the right for the top power supply. Note You do not need to power down the system to remove a power supply. Procedure 1. Rotate the power cable retention bail to the left (to the right for the bottom power supply).

  • Page 48: Verifying The Operation Of The New Part In Unisphere

    If the system health monitor shows the part as faulted, contact your service provider. Returning a faulted part We appreciate the return of defective material within 5 business days (for US returns). For International customers, please return defective material within 5-10 Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 49: Replace An Embedded Module

    Service Procedures business days. All instructions and material required to return your defective part were supplied with your good part shipment. Procedure 1. Package the faulted part in the shipping box that contained the replacement part, and seal the box. 2.

  • Page 50: Embedded Module Leds

    Amber Link up with degraded speed. Link down. Storage processor assembly Amber Fault has occurred. fault Blue Storage processor assembly in Degraded Mode. Amber or blue System is booting. blinking Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 51: Remove A Faulted Embedded Module

    Service Procedures Table 4 Embedded module LEDs (continued) Location State Description Blue and System not initialized. A amber management IP address has alternating not been assigned. (green for 3 seconds) Blue and Storage processor assembly amber in Service Mode. alternating at one second intervals No fault has occurred, normal...
  • Page 52 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Figure 38 Removing the embedded module from the system 4. Remove the embedded module from the slot. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 53: Transfer The 4-Port Card

    Service Procedures Transfer the 4-port card If you are replacing the embedded module, remove the 4-port card from the old embedded module and install it into the new embedded module. Do not transfer the 4- port card while replacing a SP assembly. Remove a 4-port card Procedure 1.
  • Page 54 4. Push up on the blue tabs until they lock into place. Figure 42 Locking the 4-port card into position 5. Replace the air dam and tighten the four captive screws. 6. Install the SFPs into the embedded module. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 55: Install An Embedded Module

    Service Procedures Install an embedded module Procedure 1. Align the embedded module with the empty slot and carefully push it into the slot. As the embedded module is installed, the release lever rotates inward. Figure 43 Installing the embedded module 2.

  • Page 56: Verifying The Operation Of The New Part In Unisphere

    3. When prompted, type the service password to put the SP assembly into reset and hold. 4. (Optional) Either refresh the browser or follow the onscreen instructions to restore full-functionality to Unisphere. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 57: Remove An Embedded Module

    Service Procedures When placing the primary storage processor into hold in reset, Unisphere becomes momentarily unresponsive as the management services transfer over to the other SP. After about 10 minutes, the SP assembly's status will change to Degraded, and indicate that the SP assembly has been placed in held in reset. The SP assembly's status can be confirmed by checking the log entries in Unisphere under Events Alerts.

  • Page 58: Identify The Location For The New 4-Port Card

    3. Align the white pegs beneath the holes on the 4-port card. CAUTION Do not force the 4-port card into place. If the 4-port card does not smoothly seat, re-align the pegs and try again. Figure 47 Seating the 4-port card Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 59: Install An Embedded Module

    Service Procedures 4. Gently push down on the upper-left circle on the 4-port card. 5. Push up on the blue tabs until they lock into place. Figure 48 Locking the 4-port card into position 6. Install the air dam that came with the 4-port card, and tighten the four captive screws.

  • Page 60: Adding The 4-Port Card To Sp B

    2. Under the name of the storage processor where you installed the new I/O module, embedded module, or 4-port card, select Reboot and click Execute. 3. When prompted, type the Service Password to put the SP assembly into Normal Mode. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 61: Committing The New I/O Ports

    Service Procedures It may take up to 15 minutes for the system to complete its reboot to return to normal mode. Committing the new I/O ports You must commit the new I/O ports before they can be used. Procedure 1. In Unisphere, select System View. 2.

  • Page 62: Preparing The Sp Assembly For Service

    SP assembly's Unsafe to Remove LED is lit before moving to the next task. Embedded module LEDs Use the fault LEDs to identify the faulted part. Figure 51 Embedded module LEDs Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 63 Service Procedures Table 5 Embedded module LEDs Location State Description Embedded module power Amber Embedded module has faulted No fault has occurred, normal operation. Ethernet port link Green Link established. No link established. Ethernet port activity Amber Port activity. No port activity. SAS port/activity Link Blue SAS port link is up.

  • Page 64: Remove An Embedded Module

    Figure 52 Releasing the lever on the embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 65: Remove A 4-Port Card

    Service Procedures Figure 53 Removing the embedded module from the system 4. Remove the embedded module from the slot. Remove a 4-port card Procedure 1. Remove the SFPs from the front of the embedded module. 2. Remove the air dam at the front of the embedded module by loosening the four captive screws.

  • Page 66: Install A 4-Port Card

    Figure 56 Seating the 4-port card 3. Gently push down on the upper-left circle on the 4-port card. 4. Push up on the blue tabs until they lock into place. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 67: Install An Embedded Module

    Service Procedures Figure 57 Locking the 4-port card into position 5. Replace the air dam and tighten the four captive screws. 6. Install the SFPs into the embedded module. Install an embedded module Procedure 1. Align the embedded module with the empty slot and carefully push it into the slot.

  • Page 68: Rebooting A Sp Assembly Into Normal Mode

    4. Verify that the part appears with the OK status in the enclosure view. You may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view. If the system health monitor shows the part as faulted, contact your service provider. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 69: Add An Sfp

    Service Procedures Add an SFP Take the following actions to add a new SFP into the system. Install an SFP module Procedure 1. Verify that the replacement SFP module has the same part number as the failed SFP module. The part number is on a label attached to the SFP module. 2.

  • Page 70: Verifying The Operation Of The New Part In Unisphere

    3. While still holding onto the latch, gently pull out the SFP module. CAUTION Do not remove the I/O module. Removing the I/O module causes the SP assembly to reboot immediately. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 71: Install An Sfp Module

    Service Procedures Figure 61 Removing an SFP module EMC3551 Install an SFP module Procedure 1. Verify that the replacement SFP module has the same part number as the failed SFP module. The part number is on a label attached to the SFP module. 2.

  • Page 72: Returning A Faulted Part

    2. Under the name of the SP assembly where you will install the new I/O module, embedded module or 4-port card, select Reset and Hold and then click Execute. 3. When prompted, type the service password to put the SP assembly into reset and hold. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 73: Dpe I/O Module Leds

    Service Procedures 4. (Optional) Either refresh the browser or follow the onscreen instructions to restore full-functionality to Unisphere. When placing the primary storage processor into hold in reset, Unisphere becomes momentarily unresponsive as the management services transfer over to the other SP. After about 10 minutes, the SP assembly's status will change to Degraded, and indicate that the SP assembly has been placed in held in reset.

  • Page 74: Install A New I/O Module

    If the button springs back, gently push the module further into the chassis, then push it again. If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 75: Rebooting A Sp Assembly Into Normal Mode

    Service Procedures Figure 67 Locking in the I/O module 3. Connect the cables into the assigned I/O module ports. Rebooting a SP assembly into Normal Mode Before you begin Ensure that the replacement I/O module, embedded module, or 4-port card has been correctly installed using Unisphere.

  • Page 76: Add An I/O Module

    2. Gently pull the filler module from the slot. Install a new I/O module Procedure 1. Align the module with the empty slot and carefully push the module into the slot. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 77: Verifying That The New I/O Ports Are Recognized

    Service Procedures Figure 68 Installing an I/O module 2. When the I/O module appears seated, push and release the small button on the handle. If the button remains in, the module is fully seated. If the button springs back, gently push the module further into the chassis, then push it again.

  • Page 78: Adding The I/O Module To Sp B

    Before you replace a faulted part, locate its placement within the storage system. Procedure 1. In Unisphere, select System View. 2. Select the Enclosures page. 3. Locate the faulted part marked orange, and displayed in the Enclosures view. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 79: Preparing The Storage Processor (Sp) For Service

    Service Procedures Preparing the storage processor (SP) for service To protect your system from accidental data loss during this maintenance activity, prepare the SP for service. You prepare the SP for service by putting it in Service Mode. Entering Service Mode stops I/O on the SP so that service tasks can be safely performed.

  • Page 80: Remove The Sp Assembly

    1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power supply. Note If the I/O module and network cables are not already labeled, label them clearly for reconnecting later. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 81 Service Procedures Figure 71 Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the SP assembly. Note Do not remove any cables from the other SP assembly. 3.

  • Page 82: Remove The Top Cover From The Sp Assembly

    1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 74 Releasing the top cover 2. Lift the top cover upward and remove it from the SP assembly. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 83: Remove The Faulted Fan Module

    Service Procedures Figure 75 Removing the top cover Remove the faulted fan module Procedure 1. Disconnect the fan module power cable from the motherboard. Figure 76 Disconnecting fan power cable 2. Unhook the fan module power cable from the cable holder. 3.

  • Page 84: Install A New Fan Module

    Install the top cover on the SP assembly Procedure 1. Position the top cover over the SP assembly and align it with the slots in the sides at the rear of the SP assembly. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 85: Install The Sp Assembly

    Service Procedures Figure 79 Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 80 Securing the top cover Install the SP assembly Procedure 1. Align the pins on the top of the SP assembly with the grooves on the top of the chassis.

  • Page 86: Rebooting An Sp Assembly Into Normal Mode

    SP assembly into the system to allow the SP assembly to fully reboot into Service Mode. Ensure that the SP assembly fault LED is flashing alternating amber and blue (1 hz) before continuing. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 87: Verifying The Operation Of The New Part In Unisphere

    Service Procedures Note If you attempt this task before the SP assembly has completed its automatic reboot into Service Mode, the attempt to reboot into Normal mode fails. Reboot the recently serviced SP assembly into Normal Mode using the procedure that follows: Procedure 1.

  • Page 88: Replace A Dual Inline Memory Module (Dimm)

    6. Wait until the SP fault LED is flashing alternating amber and blue before continuing to the next task. The SP fault LED will flash alternating amber and blue while the SP remains in Service mode and is receiving active power. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 89: Remove The Sp Assembly

    Service Procedures Figure 83 Storage processor assembly LEDs Table 8 Storage processor assembly LEDs Location State Description Storage processor assembly Amber Fault has occurred. fault Blue A management IP address has been assigned. Amber or blue System is booting. blinking Blue and System not initialized.
  • Page 90 The hook disengages from the locking mechanism, and the release tab slides out. Note The SP assembly comes completely out of the chassis. Be prepared to support the SP assembly to avoid dropping it. Figure 85 Disengaging the locking mechanism Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 91: Remove The Top Cover From The Sp Assembly

    Service Procedures 4. Use the release handle to pull the SP assembly outward enough to grasp the sides with both hands. Then, with both hands supporting the SP assembly, pull the SP assembly fully out of the enclosure. Figure 86 Removing the SP assembly 5.

  • Page 92: Remove The Faulted Dual Inline Memory Module

    2. Firmly push the carrier straight down into the connector. When the DIMM is fully seated, you will hear a snap, and feel the connector latches click into place. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 93: Install The Top Cover On The Sp Assembly

    Service Procedures Figure 90 Installing the DIMM 3. Ensure that the tabs have locked into place and the DIMM is secure. Install the top cover on the SP assembly Procedure 1. Position the top cover over the SP assembly and align it with the slots in the sides at the rear of the SP assembly.

  • Page 94: Install The Sp Assembly

    3. Pull the black release tab out completely, and slide the rest of the SP assembly back into the chassis. The black release tab slides back into the system as it is inserted. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 95: Rebooting An Sp Assembly Into Normal Mode

    Service Procedures Figure 94 Installing the SP assembly 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Rebooting an SP assembly into Normal Mode Before you begin If you removed the SP assembly during the replacement, wait about 10-15 minutes after reinserting the SP assembly into the system to allow the SP assembly to fully...

  • Page 96: Verifying The Operation Of The New Part In Unisphere

    Before you replace a faulted part, locate its placement within the storage system. Procedure 1. In Unisphere, select System View. 2. Select the Enclosures page. 3. Locate the faulted part marked orange, and displayed in the Enclosures view. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 97: Preparing The Storage Processor (Sp) For Service

    Service Procedures Preparing the storage processor (SP) for service To protect your system from accidental data loss during this maintenance activity, prepare the SP for service. You prepare the SP for service by putting it in Service Mode. Entering Service Mode stops I/O on the SP so that service tasks can be safely performed.

  • Page 98: Remove The Sp Assembly

    1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power supply. Note If the I/O module and network cables are not already labeled, label them clearly for reconnecting later. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 99 Service Procedures Figure 96 Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the SP assembly. Note Do not remove any cables from the other SP assembly. 3.

  • Page 100: Remove The Top Cover From The Sp Assembly

    1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 99 Releasing the top cover 2. Lift the top cover upward and remove it from the SP assembly. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 101: Remove The Faulted M.2 Ssd

    Service Procedures Figure 100 Removing the top cover Remove the faulted M.2 SSD Procedure 1. Locate the M.2 SSD adaptor in the SP assembly. The M.2 SSD adaptor is identified by the blue retaining tabs. 2. Depress the blue retaining tabs downward to free the M.2 SSD adaptor from its slot.

  • Page 102: Install The M.2 Ssd

    5. Firmly push the M.2 SSD adaptor straight down into the connector. When the M.2 SSD adaptor is fully seated, you will hear a snap, and feel the connector latches click into place. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 103: Install The Top Cover On The Sp Assembly

    Service Procedures Figure 104 Installing the M.2 SSD adaptor Install the top cover on the SP assembly Procedure 1. Position the top cover over the SP assembly and align it with the slots in the sides at the rear of the SP assembly. Figure 105 Aligning the top cover 2.

  • Page 104: Install The Sp Assembly

    3. Pull the black release tab out completely, and slide the rest of the SP assembly back into the chassis. The black release tab slides back into the system as it is inserted. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 105: Rebooting An Sp Assembly Into Normal Mode

    Service Procedures Figure 108 Installing the SP assembly 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Rebooting an SP assembly into Normal Mode Before you begin If you removed the SP assembly during the replacement, wait about 10-15 minutes after reinserting the SP assembly into the system to allow the SP assembly to fully...

  • Page 106: Verifying The Operation Of The New Part In Unisphere

    Preparing the storage processor (SP) for service To protect your system from accidental data loss during this maintenance activity, prepare the SP for service. You prepare the SP for service by putting it in Service Mode. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 107 Service Procedures Entering Service Mode stops I/O on the SP so that service tasks can be safely performed. Note Both SPs must NOT be in Service Mode at the same time. Procedure 1. Open Unisphere and select Service, then Service Tasks. 2.

  • Page 108: Remove The Sp Assembly

    1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power supply. Note If the I/O module and network cables are not already labeled, label them clearly for reconnecting later. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 109 Service Procedures Figure 110 Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the SP assembly. Note Do not remove any cables from the other SP assembly. 3.

  • Page 110: Remove The Top Cover From The Sp Assembly

    1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 113 Releasing the top cover 2. Lift the top cover upward and remove it from the SP assembly. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 111: Transfer Parts From The Faulted Sp Assembly To The Replacement Sp Assembly

    Service Procedures Figure 114 Removing the top cover Transfer parts from the faulted SP assembly to the replacement SP assembly Transfer the following components from the faulted SP assembly to the corresponding locations in the replacement SP assembly. To help ensure the correct placement in the enclosure, transfer only one component at a time.
  • Page 112 5. Remove the cable from the internal battery backup module by squeezing the white tab and lifting upward. Install the internal battery backup module Procedure 1. Connect the internal battery backup module cable to the internal battery backup module. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 113 Service Procedures 2. Place the internal battery backup module into position on the motherboard. Figure 117 Installing the internal battery backup module 3. Press downward on the internal battery backup module to lock it into position. 4. Connect the internal battery backup module cable to the motherboard. Figure 118 Securing the internal battery backup module 5.

  • Page 114: Install The Top Cover On The Sp Assembly

    1. Align the pins on the top of the SP assembly with the grooves on the top of the chassis. 2. Slide the SP assembly into the chassis until it stops, about halfway in. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 115: Rebooting An Sp Assembly Into Normal Mode

    Service Procedures Figure 121 Sliding the SP assembly halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the SP assembly back into the chassis. The black release tab slides back into the system as it is inserted. Figure 122 Installing the SP assembly 4.

  • Page 116: Verifying The Operation Of The New Part In Unisphere

    Return a Part to display the part return instructions. > If your screen does not show the Return a Part option, contact your service provider for instructions on what to do next. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 117: Appendix A Configuration Worksheet

    APPENDIX A Configuration Worksheet This appendix contains a worksheet to collect and record information and to use as a guide to start setting up your storage system. Topics include: Configuration worksheet................... 118 Configuration Worksheet...

  • Page 118: Configuration Worksheet

    If you obtained the system's IP address through DHCP, use the system serial number for the name. Management IP Address: Management IPv4 and/or IPv6 address to assign to the storage system. Subnet Mask (IPv4 only): Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...
  • Page 119 Configuration Worksheet Item Value IP address mask that identifies the range of IP addresses in the subnet where storage system is connected. Gateway: Default gateway IP address of the storage system management interface. Prefix Length (IPv6 only): The number of significant bits in the address that will be used for routing purposes.
  • Page 120 (optional) Refer to the NAS Server Wizard Online Help for more information about configuring NAS servers. Note Visit the Unity Info Hub page at http://bit.ly/unityinfohub for more information about configuring your storage system. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 121: Appendix B Safety Precautions For Handling Replaceable Units

    APPENDIX B Safety precautions for handling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system. Handling replaceable units................122 Standard touch point colors................125 Safety precautions for handling replaceable units...

  • Page 122: Handling Replaceable Units

    Once you have done this, do not Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 123: Hardware Acclimation Times

    Safety precautions for handling replaceable units move around the room or touch other furnishings, personnel, or surfaces until you have installed the unit. When you remove a unit from the antistatic bag, avoid touching any electronic components and circuits on it. If you must move around the room or touch other surfaces before installing a unit, first place the unit back in the antistatic bag.

  • Page 124: Removing, Installing, Or Storing Replaceable Units

    16 hours in order to thermally stabilize and prevent condensation. Refer to Hardware acclimation times on page 123 to ensure the replaceable unit has thermally stabilized to the operating environment. Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

  • Page 125: Unpacking A Part

    Safety precautions for handling replaceable units NOTICE Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these components while the storage system is running. However, the system requires that: Front bezels should always be attached to ensure EMI compliance.
  • Page 126 Safety precautions for handling replaceable units Table 12 Standard touch point colors (continued) Touch point color Description Unity 480/F, Unity 680/F, Unity 880/F Installation and Service Guide...

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