Advantech ITA-5831 Series User Manual page 3

Technical Support and Assistance
1. Visit the Advantech website at http://support.advantech.com where you can find
the latest information about the product.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
– Product name and serial number
– Description of your peripheral attachments
– Description of your software (operating system, version, application software,
etc.)
– A complete description of the problem
– The exact wording of any error messages
A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus-
trial environments. Whether your new Advantech equipment is destined for the
laboratory or the factory floor, you can be assured that your product will provide the
reliability and ease of operation for which the name Advantech has come to be
known. Your satisfaction is our primary concern. Here is a guide to Advantech's
cus- tomer services.
To ensure you get the full benefit of our services, please follow the instructions below
carefully.
Technical Support
We want you to get the best performance possible from your products. If you run into
technical difficulties, we are here to help. For the most frequently asked questions,
you can easily find answers in your product documentation. These answers are
normally a lot more detailed than the ones we can give over the phone.
Please consult this manual first. If you still cannot find the answer, gather all the
information or questions that apply to your problem, and with the p can be assured
that your product will provide the reliability and ease of operation for floor, you can be
assured that your product will provide the reliability and ease of o oy product close at
hand, call your dealer. Our dealers are well trained and ready to give you the support
you need to get the most from your Advantech products. In fact, most problems
reported are minor and can be easily solved over the phone.
In addition, free technical support is available from Advantech engineers every
business day. We are always ready to give advice about application requirements or
specific information on the installation and operation of any of our products.
iii ITA-5831 User Manual