Troubleshooting; Contact Information - Infinite Peripherals Linea Pro 5 Quick Start Manual

Quick Start Guide | Linea Pro 5

Troubleshooting

iOS device is not syning to iTunes.
• Linea Pro 5 is not configured to sync
When swiping a card no data is returned.
• Card is inserted incorrectly
• Swipe method is incorrect
• Faulty read head
• Unreadable magnetic stripe
Scanner does not turn on.
• Unit battery is too low
• Unit is not activated by the software
• Faulty scan engine
Unable to multi-scan.
• Multi-scan is not enabled or supported by the software
RFID does not turn on.
• Unit battery is too low
• Unit is not powered on
• Faulty RFID reader
Software Devlopers Kit (SDK)
Integrating the Linea Pro 5 with your iOS application requires the Infinite
Peripherals mobile device SDK. For the latest Infinite Peripherals mobile
device SDK, please visit our developer portal:
https://developer.ipcmobile.com
Accessories & Additional Information
For current or future offerings and additional product documentation, visit
our website at https://ipcmobile.com/devices/linea-pro-5 or contact your
Infinite Peripherals account representative for complete details.
Note:
The iOS device and any other additional items shown may not be included in
your order.

Contact Information

Mobility Sales/ Technical Support Center
Infinite Peripherals, Inc.
17681 Mitchell N
Irvine, CA 92614
Toll-Free: (866) 278-7860
Office: (949) 222-0300
Email: info@ipcmobile.com
Website: ipcmobile.com
Specifications subject to change without notice. Infinite Peripherals, Mobilize Your Enterprise, Linea Pro, Infinea Tab and
Infinea Omni are trademarks of Infinite Peripherals, Inc. All other trademarks are the property of their respective owners.
Product Returns
Use the link in step 1 to create an account and gain access to our Knowledge
Base and online support services. Through our online support center, you'll be
able to download files, open a Support Ticket, manage your RMAs, view your
account Profile and subscribe to Alerts.
To request a RMA
1. Create a user account in the RMA Support Portal at http://ipcmobile.
com/support/rma/
2. Login to your user account and then click Create RMA Request.
3. Read the instructions provided and complete the online request form.
4. Note the assigned RMA number and write it clearly on your shipping
carton.
5. Ship your equipment to us using the address provided.
Warranty
Infinite Peripherals does not warrant, and is not responsible for, any damage
to the Linea Pro 5 ("Product") as a result of liquid or solid particle intrusion
into the Product or damage caused by dropping the Product. If a material or
workmanship defect arises with regard to any Infinite Peripherals product,
and a valid claim is received within the Warranty Period, Infinite Peripherals
(at Infinite Peripherals' sole discretion) will (1) repair the Product using new
or refurbished parts, or (2) replace the Product with a new or refurbished
Product. For purposes of this limited warranty, "refurbished" means a product
or part that has been substantially returned to its original specifications. In
the event of a defect, these are your exclusive remedies.
Note:
Box contents and part numbers may vary based on your order configuration.
Warnings & Cautions
Please observe the following precautions:
• Keep the unit away from liquids. Do not immerse it in water.
• The unit is intended for Indoor use only. When not in use, place it in a
cool, dry place.
• Do not place the unit near a heat source. Keep both the power supply
and unit away from direct sunlight and/ or heat.
• Unit should only be repaired by Infinite Peripherals.
Headquarters/ Main Warehouse
Infinite Peripherals, Inc.
2312 Touhy Avenue
Elk Grove Village, IL 60007
Toll-Free: (800) 278-7860
Office: (847) 818-1260
Fax: (847) 818-1287
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