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Ricoh LI-MF1 M126 Field Service Manual

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Model LI-MF1
Machine Codes:
M126/M127/M128
Field Service Manual
26 August, 2011

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Summary of Contents for Ricoh LI-MF1 M126

  • Page 1 Model LI-MF1 Machine Codes: M126/M127/M128 Field Service Manual 26 August, 2011...

  • Page 3: Safety Notices

    Safety Notices The following laser notice labels may be attached to this machine.

  • Page 11: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed Trademarks ® ® ®...

  • Page 12: Acronyms

    Acronyms Alternating Current Autocompensator Mechanism (or paper feed) Automatic document feeder Analog front end All-In-One Automatic Paper Size ASIC Application Specific Integrated Circuit BLDC Brushless DC Motor Black Only Retract Charge-Couple Device CCFL Cold Cathode Fluorescent Lamp Counter clockwise Command Descriptor Blocks CMYK Cyan yellow magenta black Central processing unit...
  • Page 13 Digital multimeter Error correcting code Error correction mode Enhanced Data Out EEPROM Electrical Erasable Programmable Read-Only Memory External Network Adapter End of line Electrophotographic process EPROM Erasable programmable read-only memory Electrostatic Discharge Flatbed Facedown Field replaceable unit Face up Gigabyte Ground Fault Interrupter Gigahertz Host Based Printing...
  • Page 14 Hertz INTL International Internal Tray Card Image Transfer Unit Black (Key) Local area network LASER Light amplification by stimulated emission of radiation Liquid crystal display Liquid Crystal Module Laser Diode Light emitting diode Long edge feed Laser Scanning Unit Low Voltage LVPS Low voltage power supply Megabyte...
  • Page 15 Microswitch NAND NAND (usage: NAND gate) Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Operator correctable failure Original Equipment Manufacturer Overhead projector Optical photo conductor Optical Sensor Photoconductor Portable Document Format PICS Problem isolation charts Personal identification number PIXEL Picture element Printer Job Language Power-on reset POST...
  • Page 16 RFID Radio frequency identification Relative humidity Raster image processor Read-only memory Read-only storage Revolutions Per Minute Scanner Control Card SDRAM Synchronous Dynamic Random Access Memory Short edge feed SIMM Single Inline Memory Module Solenoid Start of scan SRAM Static random access memory Toner Add Roll Toner Patch Sensing Tandem Tray Module...
  • Page 17 XML Paper Specification...

  • Page 18: Table Of Contents

    TABLE OF CONTENTS Safety Notices..............................1 Symbols, Abbreviations and Trademarks......................9 Trademarks..............................9 Acronyms..............................10 1. Product Information General Information............................23 Locations................................24 Front View..............................24 Rear View..............................25 Overview................................26 Main Boards..............................28 Controller Board............................28 Engine Board..............................29 Controller and Engine Board Connector Pin Values.................29 2. Installation Installation.................................35 3. Preventive Maintenance Safety Inspection Guide..........................37 Lubrication Specifications..........................38 4.
  • Page 19 Duplex Removal............................54 Duplex/Main Motor Gear Drive Interface Removal................55 Fan Removal..............................59 Front Access Door Removal........................59 Fuser Removal..............................62 Scanner Front Cover Removal........................65 Left Side Cover Removal..........................66 Front Door Access Cover Removal......................68 Lower Front Cover Removal........................69 LVPS/HVPS Removal...........................70 Main Motor Gear Drive Removal......................72 Manual Feed Clutch Removal........................74 Manual Feed Solenoid Removal........................76 Media ACM ASM Feeder Removal......................78...
  • Page 20 Rear Exit Guide Assembly with Sensor and Reversing Solenoid Removal...........103 Right Side Cover Removal........................104 Toner Level Sensor Removal........................106 Top Cover Assembly Removal.........................107 Transfer Roll Removal..........................107 Upper Front Guide Assembly Removal....................108 Wear Strip (Tray 1 and 250-Sheet Tray 2) Removal................109 Wear Strip (550-Sheet Tray 2) Removal....................110 Imaging Component Removals........................111 ADF Unit Removal.............................111 Flatbed Removal............................111...
  • Page 21 USB Scan to Local.............................145 Print Quality Pages............................145 Panel Menus..............................146 PPDS Emulation............................146 Download Emuls............................147 Factory Defaults............................147 Energy Conserve............................148 Min Copy Memory...........................148 Num Pad Job Assist...........................149 Format Fax Storage...........................149 Fax Storage Location..........................149 ADF Edge Erase............................150 FB Edge Erase............................150 Scanner Manual Registration........................150 Disable Scanner............................151 Paper Prompts............................152 Envelope Prompts............................152 Action For Prompts............................152...
  • Page 22 Registration (Printer)..........................161 Print Tests..............................164 Hardware Tests............................165 Duplex Tests...............................168 Input Tray Tests............................171 Output Bin Tests............................172 Base Sensor Test............................173 DEVICE TESTS............................173 PRINTER SETUP............................174 EP SETUP..............................177 Reports................................179 EVENT LOG...............................179 Scanner Tests.............................180 Exit Diagnostics............................183 Printhead Assembly Electronic Adjustment....................184 Printhead Assembly Mechanical Adjustment....................186 SE Menu.................................188 General..............................188 Code Revision Info............................188 History................................188...
  • Page 23 Scan / Fax / Copy Symptom Table.......................195 Messages and Error Codes..........................197 User Attendance Messages........................197 Cartridge Error Messages........................208 Paper Jam Error Codes (200-series).......................208 Service Error Codes..........................219 Fax Error Codes............................228 Service Checks...............................234 Controller Board Service Check......................234 Engine Board Service Check........................236 Card Reader Service Check........................238 Cooling Fan Service Check........................239 Cover Interlock Switch Service Check.....................239 Dead Machine Service Check.........................240...
  • Page 24 ADF Paper Jam Service Check.........................270 ADF Feed Errors Service Check.......................272 ADF Duplex Service Check........................273 Modem / Fax Card Service Check......................274 Fax Transmission Service Check......................274 Fax Reception Service Check........................276 Escalating a Fax Issue to Second-Level Support..................279 Paper Jams..............................281 Avoiding Jams............................281 Understanding Jam Numbers and Locations..................282 Jam Messages and Their Locations......................282 7.

  • Page 25: Product Information

    1. Product Information General Information See "Appendices" for the following information: • "Maintenance Approach" • "Print Engine Specifications" • "Digital Imaging Specifications" • "Fax Specifications" • "Tools"...

  • Page 26: Locations

    1. Product Information Locations Front View Item name Front door release button E-Task display / Operator panel ADF unit Output bin / cave Output bin extension Standard input tray MFP input tray Front cover access...

  • Page 27: Rear View

    Locations Rear View Item name Scanner locks Kensington lock Ethernet port Host USB port Fax / Fax / Rear door Power switch Power Rear USB ISP / Options cover...

  • Page 28: Overview

    1. Product Information Overview Paper path Manual feed sensor Upper end feed rolls Input sensor Transfer roll Fuser Fuser exit rolls Fuser exit sensor Exit rolls Exit sensor/narrow media sensor Duplex unit Duplex sensor...
  • Page 29 Overview Auto compensator...

  • Page 30: Main Boards

    1. Product Information Main Boards Controller Board...

  • Page 31: Engine Board

    Main Boards Engine Board Controller and Engine Board Connector Pin Values • The connections listed below are located on the controller board or the engine board. The comments column lists which board the connection appears on. These values were measured with all connections made (plugged) or with only one connector at a time unplugged to expose the pins.
  • Page 32 1. Product Information Value cable Value cable Connector Pin No. unplugged (if Connection plugged different) 1, 3, 5, 7, Signals Modem <-> Controller Board 9, 11, 14 5 V dc 12, 13 3.3 V dc 2, 4, 6, 8 Ground 10, 12, 14 ISP <->...
  • Page 33 Main Boards Value cable Value cable Connector Pin No. unplugged (if Connection plugged different) 5 V dc (door Cover open <-> Controller closed) Board 0 V dc (door open) 5 V dc Ground 1, 10 5 V dc LSU <-> Controller Board 2.9 V dc 24 V dc 0 V dc...
  • Page 34 1. Product Information Value cable Value cable Connector Pin No. unplugged (if Connection plugged different) > 0 V dc 5 V dc Fuser exit sensor <-> Engine Board 5 V dc Ground 1, 4 0.1 V dc 5 V dc Main gear drive motor <->...
  • Page 35 Main Boards Value cable Value cable Connector Pin No. unplugged (if Connection plugged different) 1, 4 3.3 V dc Tray 2 <-> Engine Board 24 V dc Ground 5 V dc Toner patch (density) sensor <- > Engine Board 1 V dc 0 V dc J504 Ground...
  • Page 36 1. Product Information Value cable Value cable Connector Pin No. unplugged (if Connection plugged different) 3, 4 +14V AFE (CCD Ribbon) <-> Controller Board 6, 7 1,5,13,15,1 21,24,27,3 31-36 V12_A- FB Motor <-> Controller Board V12_A V12_B- V12_B ADF <-> Controller Board 11, 12 +24V 3,5,8,10,13 GND...

  • Page 37: Installation

    2. Installation Installation Refer to the User’s Guide.
  • Page 38 2. Installation...

  • Page 39: Preventive Maintenance

    3. Preventive Maintenance Safety Inspection Guide The purpose of this inspection guide is to aid you in identifying unsafe conditions. If any unsafe conditions exist, then find out how serious the hazard could be and if you can continue before you correct the hazard. Check the following items: •...

  • Page 40: Lubrication Specifications

    3. Preventive Maintenance Lubrication Specifications FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis. Use of lubricants other than those specified can cause premature failure.

  • Page 41: Replacement And Adjustment

    4. Replacement and Adjustment Handling ESD-Sensitive Parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: •...

  • Page 42: Removal Procedures

    4. Replacement and Adjustment Removal Procedures • Remove the photoconductor unit, toner cartridge and media tray before removing other parts. The photoconductor unit and toner cartridge should be protected from light while out of the printer. • We recommend disconnecting all external cables from the printer to prevent damage during service.
  • Page 43 Removal Procedures 2. Open the duplex jam door just far enough to pull out the ACM pick tires. • Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray. The tray may go in but will not come out, and will render the printer non-serviceable.

  • Page 44: Card Reader Removal

    4. Replacement and Adjustment • If the left hub is gray, then disconnect the old right and left tire/hub assemblies from the ACM, and replace with the new right and left tire/hub assemblies. • If the left hub is black, then remove the old right and left tires from the ACM hubs, and replace with the new tires.

  • Page 45: Upper And Lower Card Reader Cover Removal

    Removal Procedures 6. Remove the LED light tube (B) from the upper card reader cover. 7. Pull the two tabs (C) back and remove the card from the card reader housing. • When replacing the light tube, cover the tube with a small piece of black electrical tape if possible. Upper and Lower Card Reader Cover Removal 1.

  • Page 46: Controller Board Removal

    4. Replacement and Adjustment 4. Disconnect the card reader cable (A) from the J2 USB port on the controller board. 5. Remove the two screws (B) securing the card reader housing to the tub assembly. 6. Disconnect the cable from the card reader card. Controller Board Removal •...
  • Page 47 Removal Procedures • Always touch a ground before touching the board. • Handle the board carefully by the edges. • Never replace the operator panel and controller board without a successful POR (power-on reset) in between. • Never replace the operator panel and the controller board at the same time. Each card contains the printer settings.
  • Page 48 4. Replacement and Adjustment 4. Using a flatblade screwdriver, depress the kickstand release tab (B). 5. While depressing the tab, lift the scanner assembly until it is fully vertical. • To avoid damage to the rear frame assemblies, hold the ADF while raising the flatbed to the upright position, then lower the ADF, slowly a shown above.
  • Page 49 Removal Procedures 5. Remove the seven screws (C) securing the controller board to the controller board cage. 6. Lift the controller board out. • When installing the controller board, place the USB port screw first, and then place the controller board screws.

  • Page 50: Controller Board Shield

    4. Replacement and Adjustment Controller Board Shield 1. Remove the two screws (A) securing the controller shield bracket to the controller board cage.
  • Page 51 Removal Procedures 2. Remove the three screws (B) securing the top of the controller shield.

  • Page 52: Controller Board Cage

    4. Replacement and Adjustment 3. Loosen the three screws (C) on each side of the controller board cage. 4. Controller board shield. Controller Board Cage 1. Controller board ( p.44 "Controller Board Removal") 2. Remove the five screws (A) which secure the controller board cage to the tub assembly. 3.

  • Page 53: Engine Board Removal

    Removal Procedures 2. Disconnect the controller board fan cable from J99 on the controller board. 3. Remove the two screws (A) which secure the controller board fan to the controller board cage. Engine Board Removal • This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED BY AN INCORRECT TYPE.

  • Page 54: Cover Open Sensor

    4. Replacement and Adjustment 3. Remove the three screws (A) securing the engine board to the print engine frame. 4. Engine board. Cover Open Sensor 1. Right side cover( p.104 "Right Side Cover Removal") 2. Disconnect the cable from connector J11 on the controller board. 3.
  • Page 55 Removal Procedures 6. Remove the three screws (A) from the right side of the printer. 7. Disconnect the fuser link (B).

  • Page 56: Duplex Removal

    4. Replacement and Adjustment 8. Remove the three screws (C) from the left side of the printer. 9. Door mounts. Duplex Removal 1. Right side cover ( p.104 "Right Side Cover Removal"). 2. LVPS/HVPS ( p.70)

  • Page 57: Duplex/Main Motor Gear Drive Interface Removal

    Removal Procedures 3. Remove the three screws (A) from the shield. 4. Remove the four screws (B) from the duplex. 5. Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer. 6. Take out the duplex. Duplex/Main Motor Gear Drive Interface Removal 1.
  • Page 58 4. Replacement and Adjustment 4. Remove the e-clip (A) from the gear. 5. Remove the gear (B) and gear shaft (C).
  • Page 59 Removal Procedures 6. Remove the screw (D) from the gear (E). 7. Remove the plastic bushing (F).
  • Page 60 4. Replacement and Adjustment 8. Use a screwdriver to pop the retainer clip (G) loose from the gear. 9. Remove the gear (H).

  • Page 61: Fan Removal

    Removal Procedures Fan Removal 1. Right side cover ( p.104 "Right Side Cover Removal") 2. Disconnect the cable (A) from the engine board, and remove the two screws (B) holding the fan to the right side frame. 3. Take out the fan. Front Access Door Removal 1.
  • Page 62 4. Replacement and Adjustment 5. While closing the MPF cover, pull up on the MPF by the steel shaft until the MPF lifts from its hinges. 6. Disconnect the MPF from the lower front cover.
  • Page 63 Removal Procedures 7. Disconnect the fuser link (A) from the front access door. 8. Disconnect the front access door from its hinges. Installation note: a. Install a new front access door at its hinges.

  • Page 64: Fuser Removal

    4. Replacement and Adjustment b. Connect the fuser link. c. Remove the two screws (D). d. Slide the latch to the left to free it, and then rest it on the door. Keep the spring in place. e. Finish tightening the screws (F), and reinstall the remaining parts. Fuser Removal 1.
  • Page 65 Removal Procedures 4. Push in on the cable connector cover (B) and remove it. 5. Disconnect the AC cable (C). 6. Disconnect the thermistor cable (D).
  • Page 66 4. Replacement and Adjustment 7. Disconnect the exit sensor cable (E) from the engine board. 8. Take out the fuser. • Be careful to not damage the gears during the fuser installation. • Be sure to reinstall the AC cable during the fuser installation.

  • Page 67: Scanner Front Cover Removal

    Removal Procedures Scanner Front Cover Removal 1. Use a flatblade screwdriver to pry the scanner front cover away from the side cover. Be careful to avoid marring the finish.

  • Page 68: Left Side Cover Removal

    4. Replacement and Adjustment 2. Carefully pull the scanner front cover away from the tub assembly. Left Side Cover Removal • Leave the front door closed when removing the left side cover. • Make sure that the fuser cables are out of the way when removing the left side cover. 1.
  • Page 69 Removal Procedures 3. Remove the plastic screw (A) that secures the left cover to the tub assembly. 4. Remove the metal screw (B) that secures the left cover to the front of the print engine frame. 5. Move the machine to the edge of the table. 6.

  • Page 70: Front Door Access Cover Removal

    4. Replacement and Adjustment 7. Depress the two tabs (C) on the underside of the machine. 8. Lift the left cover up and pull the bottom of the cover away from the machine. • You will need to pry the MPF cover door forward slightly to provide clearance to the left cover when you pull the cover away from the machine.

  • Page 71: Lower Front Cover Removal

    Removal Procedures Lower Front Cover Removal 1. Open the lower front cover. 2. Disconnect the MPF pins (A) from the right and left sides of the lower front cover. 3. Flex the lower front cover, and disconnect it first from its right hinge and then from its left hinge. •...

  • Page 72: Lvps/Hvps Removal

    4. Replacement and Adjustment Installation note: Use a flathead screw driver to press in on the door mount (B) while pulling on the front access door to connect the cover to the hinge (C). LVPS/HVPS Removal 1. Rear cover ( p.102 "Rear Door and Lower Rear Cover Removal") 2.
  • Page 73 Removal Procedures 5. Disconnect the fuser power cable (B). 6. Remove the four screws (C) from the LVPS/HVPS shield.

  • Page 74: Main Motor Gear Drive Removal

    4. Replacement and Adjustment 7. Lift the LVPS/HVPS, and disconnect the three cables (D). • Squeeze the clip to remove the cables from their connectors (E). 8. Disconnect the transfer roll cable (F). 9. Lift out the LVPS/HVPS. Main Motor Gear Drive Removal 1.
  • Page 75 Removal Procedures 2. Disconnect the fuser link (A) from the front access door. 3. Place the printer on its right side. • Be careful to not mar the finish of the printer. 4. Remove the four screws (B) from the main motor gear drive.

  • Page 76: Manual Feed Clutch Removal

    4. Replacement and Adjustment 5. Lift the gear drive, and disconnect the main motor gear drive cable (C). 6. Main motor gear drive. Manual Feed Clutch Removal 1. Left side cover ( p.66 "Left Side Cover Removal") 2. Open the front access door, and disconnect the fuser link (A). 3.
  • Page 77 Removal Procedures 4. Remove the four screws (B) from the main motor gear drive. 5. Rotate the main motor gear drive enough to access the manual feed solenoid. 6. Use a screwdriver to remove the e-clip (C) from the manual feed clutch.

  • Page 78: Manual Feed Solenoid Removal

    4. Replacement and Adjustment 7. Remove the manual feed clutch (D). Manual Feed Solenoid Removal 1. Left side cover ( p.66 "Left Side Cover Removal") 2. Duplex ( p.54 "Duplex Removal") 3. Open the front access door, and place the printer on its right side. •...
  • Page 79 Removal Procedures 5. Remove the three screws (B) from the left door mount. 6. Lift and remove the left door mount (C) away from the side frame, and unroute the cable (D) with a spring hook. 7. Reinstall the left door mount, and place the printer on its top. •...

  • Page 80: Media Acm Asm Feeder Removal

    4. Replacement and Adjustment Installation note: • Install the two screws holding the new solenoid in place, and route the cable (D) behind the MPF clutch (E). • After disconnecting the old solenoid cable, connect the new solenoid cable to J25 on the engine board.
  • Page 81 Removal Procedures 6. Use a screwdriver to pop the shaft retainer tab (A) loose from the ACM feed shaft. 7. Use a small pair of pliers to remove the shaft retainer tab.
  • Page 82 4. Replacement and Adjustment 8. Use a screwdriver to pop the inner shaft lock (B) loose. 9. Remove the inner shaft lock (C).

  • Page 83: Media Feed Clutch With Cable Removal

    Removal Procedures 10. Pull out the auto compensator shaft, and remove the spring (D). 11. Remove the auto compensator shaft. 12. Disconnect the spring (E) from the cylinder. 13. Take out the media ACM ASM feeder. Media Feed Clutch with Cable Removal 1.
  • Page 84 4. Replacement and Adjustment 3. Disconnect the media feed clutch cable (A) from J34 on the engine board. 4. Unroute the cable from the bottom of the printer.

  • Page 85: Media Manual Input Sensor

    Removal Procedures 5. Remove the e-clip (B) 6. Remove the media feed clutch with cable (C). Media Manual Input Sensor 1. Right side cover ( p.104 "Right Side Cover Removal") 2. Scanner assembly. 3. Place the machine on its side. •...
  • Page 86 4. Replacement and Adjustment 4. Disconnect the sensor cable (A) from J23 on the engine board. 5. Remove the screw (B) holding the sensor. 6. Free the cable from its retainers, and pull it through the opening toward the sensor mount. Re-installation note: •...
  • Page 87 Removal Procedures • Hook the spring hook (D) to the connector (E), and pull it through the opening. • Place the sensor into position, and reconnect the cable on the controller board. • Using the spring hook, be sure to reroute the cable through the three retainers (F) between the sensor and side frame.

  • Page 88: Multipurpose Feeder Removal

    4. Replacement and Adjustment • If the cable is not properly installed in its retainers, then the loose cable will obstruct the paper path. • Check to make sure the duplex paper jam door is in its proper position. The cover must be closed (in the ‘down’...
  • Page 89 Removal Procedures 4. Remove the two screws (B). 5. Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges.

  • Page 90: Multipurpose Feeder (Mpf) Feed Clutch Removal

    4. Replacement and Adjustment 6. Disconnect the MPF from the lower front cover. 7. Open the front access door, and remove the lower paper guide. Multipurpose Feeder (MPF) Feed Clutch Removal 1. Left side cover ( p.66 "Left Side Cover Removal") 2.
  • Page 91 Removal Procedures 3. Disconnect the cable (A) from J24 on the engine board. 4. Place the printer on its right side. • Be careful to not damage any cables or mar the finish of the printer. 5. Remove the three screws (B) from the left side of the printer.

  • Page 92: Nameplate Cover Removal

    4. Replacement and Adjustment 6. Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D). 7. Lift and remove the multipurpose feeder (MPF) feed clutch. Nameplate Cover Removal 1. Open the front access door. 2. Remove the three screws (A). 3.

  • Page 93: Operator Panel Display Removal

    Removal Procedures 2. Release the two tabs (A) securing the keypad to the keypad to the tub assembly. 3. Disconnect the UICC cable (B) from the operator panel PCB assembly. 4. Disconnect the two ribbon cables (C) from the operator panel PCB assembly. 5.

  • Page 94: Display Bezel

    4. Replacement and Adjustment 3. Press the tabs (A) which fasten the operator panel display to the display rotation supports to the left to release the operator panel display from the display rotation supports. 4. Disengage the operator panel display from the right display support and remove it from the machine.

  • Page 95: Uicc Cable Removal

    Removal Procedures 2. Depress the two tabs (A) securing the display bezel to the operator panel display. 3. Pull the bezel away from the display. UICC Cable Removal 1. Lift the scanner assembly to the up position. 2. Disconnect the UICC cable from the controller board. 3.

  • Page 96: Usb Cable Mount Bracket Removal

    4. Replacement and Adjustment 5. Disconnect the UICC cable (B) from the operator panel PCB assembly. USB Cable Mount Bracket Removal 1. Operator panel keypad. 2. Open the USB cable clamp and remove the USB cable. 3. Remove the screw (A) securing the USB cable mount bracket to the tub assembly.

  • Page 97: Operator Panel Support Removal

    Removal Procedures Operator Panel Support Removal 1. Operator panel keypad. 2. Remove the three screws (A) securing the operator panel support to the tub assembly. • The same steps are performed for both supports. Display Rotation Support Removal 1. Operator panel display ( p.91 "Operator Panel Display Removal") 2.

  • Page 98: Left Rear Frame Assembly Removal

    4. Replacement and Adjustment • The same steps are performed for both supports. Left Rear Frame Assembly Removal 1. Flatbed assembly ( p.111 "Flatbed Removal")

  • Page 99: Right Rear Frame Assembly Removal

    Removal Procedures 2. Remove the three screws (A) from the left rear frame assembly. 3. Carefully lift the left rear frame assembly off the print engine frame. Right Rear Frame Assembly Removal 1. Flatbed assembly ( p.111 "Flatbed Removal")

  • Page 100: Tub Assembly Removal

    4. Replacement and Adjustment 2. Remove the three screws (A) from the right rear frame assembly. 3. Carefully lift the right rear frame assembly off the print engine frame. Tub Assembly Removal 1. Flatbed assembly ( p.111 "Flatbed Removal") 2. Disconnect the remaining cables from the controller board. 3.

  • Page 101: Paper Input And Duplex Sensor Assembly Removal

    Removal Procedures 8. Right rear frame assembly ( p.97 "Right Rear Frame Assembly Removal") 9. USB cable mount bracket ( p.94 "USB Cable Mount Bracket Removal") 10. Operator panel support ( p.95 "Operator Panel Support Removal") 11. Operator panel display rotation support ( p.95 "Display Rotation Support Removal") 12.

  • Page 102: Printhead Removal

    4. Replacement and Adjustment 4. Disconnect the sensor cable (B) from the controller board. 5. Paper input and duplex sensor assembly. Printhead Removal 1. Top cover ( p.107 "Top Cover Assembly Removal") 2. Right side cover ( p.104 "Right Side Cover Removal") 3.

  • Page 103: Mid Rear Cover Removal

    Removal Procedures 4. Remove the three screws (B). • Use a pencil to mark the screw locations of the printhead on the metal frame. Align the new printhead relative to the location of the old printhead ( p.186 "Printhead Assembly Mechanical Adjustment") 5.

  • Page 104: Rear Door And Lower Rear Cover Removal

    4. Replacement and Adjustment 3. Carefully disengage the snaps and remove the cover. Rear Door and Lower Rear Cover Removal 1. Mid rear cover ( p.101 "Mid rear Cover Removal") 2. Open the rear door. 3. Pull the rear door up at an angle, and disconnect the door from the notch (A).

  • Page 105: Rear Exit Guide Assembly With Sensor And Reversing Solenoid Removal

    Removal Procedures 4. Remove the two screws (B) from the top of the rear cover. 5. Tilt the lower rear cover and remove it. Rear Exit Guide Assembly with Sensor and Reversing Solenoid Removal 1. Top cover ( p.107 "Top Cover Assembly Removal") 2.

  • Page 106: Right Side Cover Removal

    4. Replacement and Adjustment 5. Remove the solenoid cable (C) through the opening. 6. Remove the narrow media sensor cable (D) through the opening. 7. Rear exit guide assembly. • Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation.
  • Page 107 Removal Procedures 1. Scanner front cover ( p.65 "Scanner Front Cover Removal") 2. Lift and lock the scanner assembly in the up position ( p.127 "Lifting the Scanner to the Up Position") 3. Remove the plastic screw (A) securing the cover to the tub assembly. 4.

  • Page 108: Toner Level Sensor Removal

    4. Replacement and Adjustment 7. Depress the tab (D) on the bottom of the printer. 8. Open the front door. 9. Rotate the right side cover assembly slightly to the left, and pull out. • You will need to pry the MPF cover forward slightly to provide clearance for the cover when you pull the front of the side cover away from the machine.

  • Page 109: Top Cover Assembly Removal

    Removal Procedures 3. Disconnect the toner level sensor cable (A) from the engine board. 4. Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder. 5. Toner level sensor (take it out through the inside of the printer). •...

  • Page 110: Upper Front Guide Assembly Removal

    4. Replacement and Adjustment 2. At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched. 3. At the left side of the transfer roll, squeeze the holder arms with the right hand while lifting with the left hand.

  • Page 111: Wear Strip (Tray 1 And 250-Sheet Tray 2) Removal

    Removal Procedures 2. Remove the four screws (A) from the upper front guide. 3. Upper front guide. Wear Strip (Tray 1 and 250-Sheet Tray 2) Removal 1. Hold the tray with the bottom up. 2. Use a spring hook to disconnect the strip from the top of the tray. 3.

  • Page 112: Wear Strip (550-Sheet Tray 2) Removal

    4. Replacement and Adjustment Wear Strip (550-Sheet Tray 2) Removal 1. Use a spring hook to disconnect the strip from the top of the tray. 2. Lift out the strip. • When replacing the strip (for all trays): • Carefully insert the strip from the top of the tray, and push it down through the opening until it snaps into place.

  • Page 113: Imaging Component Removals

    Imaging Component Removals Imaging Component Removals ADF Unit Removal 1. ADF rear cover (release the three tabs (A) which fasten the ADF rear cover to the ADF unit). 2. Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable.
  • Page 114 4. Replacement and Adjustment 2. Left scanner cover ( p.124 "Left Scanner Cover Removal"). 3. Right scanner cover ( p.125 "Right Scanner Cover Removal"). 4. Right side cover ( p.104 "Right Side Cover Removal"). 5. ADF unit ( p.111 "ADF Unit Removal"). 6.

  • Page 115: Scanner Assembly Removal

    Imaging Component Removals 11. While holding the front of the flatbed with one hand, pull the flatbed hinge rod out. 12. Lift the flatbed unit from the machine. 13. Remove the kickstand (B). 14. Remove the two flatbed supports (C). These will be used on the new flatbed. 15.
  • Page 116 4. Replacement and Adjustment 7. Disconnect the HVPS cable from connector J37 on the controller board. 8. Disconnect the front cover interlock switch cable from connector J11 on the controller board. 9. Disconnect the stairway cables from J500 and J501 on the engine board. 10.
  • Page 117 Imaging Component Removals 12. Disconnect the LSU HSYNC extension cable at the connector in the middle of the cable.
  • Page 118 4. Replacement and Adjustment 13. Remove the three screws (A) from the left rear frame assembly.
  • Page 119 Imaging Component Removals 14. Remove the three screws (B) from the right rear frame assembly.
  • Page 120 4. Replacement and Adjustment 15. Remove the screw (C) securing the left flatbed stop to the top of the print engine frame. 16. Remove the screw (D) securing the right flatbed stop to the top of the print engine frame. 17.

  • Page 121: Adf Separator Pad

    Imaging Component Removals 18. Remove the side screw (E) securing the left flatbed stop to the print engine frame. 19. Remove the side screw (F) securing the right flatbed stop to the print engine frame. 20. Lift the scanner assembly from the machine. ADF Separator Pad 1.
  • Page 122 4. Replacement and Adjustment 2. Pinch the two tabs on each side of the pad inward. 3. Tilt the pad up, and lift it out of the ADF assembly.

  • Page 123: Adf Separator Roll Assembly

    Imaging Component Removals ADF Separator Roll Assembly 1. Lift the locking lever (A). 2. Slightly lift the separator roll assembly, and pull it out of the mount (B) on the opposite side. Kickstand Removal 1. Lift the flatbed assembly to the up position.

  • Page 124: Output Bin Led And Lens Removal

    4. Replacement and Adjustment 2. Release the kickstand from the left rear frame assembly by depressing the tab holding the kickstand in place. 3. Remove the e-clip (A) securing the kickstand rod to the flatbed. 4. Slide the rod out and remove the kickstand from the flatbed. Output Bin LED and Lens Removal 1.

  • Page 125: Adf Cable Removal

    Imaging Component Removals 3. Press the tab (A) securing the lens to the tub assembly. 4. Pull down on the lens and LED and remove it from the tub. ADF Cable Removal 1. Left scanner cover ( p.124 "Left Scanner Cover Removal"). 2.

  • Page 126: Left Scanner Cover Removal

    4. Replacement and Adjustment 4. Lift the flatbed cover and unsnap the three tabs (A) securing the ADF rear cover to the ADF. 5. Rear ADF cover. 6. Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable.

  • Page 127: Right Scanner Cover Removal

    Imaging Component Removals 2. Remove the two screws (A) securing the left scanner cover to the flatbed unit. 3. Lift and carefully pull the left scanner cover up and away from the rear of the flatbed. Right Scanner Cover Removal 1.
  • Page 128 4. Replacement and Adjustment 2. Remove the two screws (A) securing the right scanner cover to the flatbed unit. 3. Lift and carefully pull the right scanner cover up and away from the rear of the flatbed.

  • Page 129: Option Board Installation And Removal

    Option Board Installation and Removal Option Board Installation and Removal Lifting the Scanner to the Up Position 1. Turn the two rear frame assembly locks counter-clockwise to the unlock position.

  • Page 130: Installing An Internal Solutions Port (Isp)

    4. Replacement and Adjustment 2. Lift the scanner assembly to the up position. The kickstand will lock into place. Installing an Internal Solutions Port (ISP) 1. Access the controller board ( p.127 "Lifting the Scanner to the Up Position"). 2. Unpack the ISP and mounting tee. •...
  • Page 131 Option Board Installation and Removal 3. Locate the standoff location on the controller board. • If an optional printer hard disk is currently installed, then the printer hard disk must first be removed ( p.132 "Printer Hard Disk Removal"). 4. Take off the metal cover from the ISP opening in the rear of the controller board cage. 5.
  • Page 132 4. Replacement and Adjustment 6. Install the ISP onto the plastic tee. • Make sure the ISP card is properly aligned with the rear of the controller board cage. 7. Press down on the ISP to seat it in the tee.
  • Page 133 Option Board Installation and Removal 8. Insert the thumbscrew. • Do not tighten the thumbscrew at this time. 9. Attach the two screws that came with the ISP to secure the ISP to the controller board cage. 10. Tighten the thumbscrew from step 8.

  • Page 134: Printer Hard Disk Removal

    4. Replacement and Adjustment 11. Insert the cable’s ISP connector into the ISP connector on the controller board. • If a printer hard disk was previously attached, reinstall it at this time. 12. Lower the scanner assembly and lock it. Printer Hard Disk Removal 1.
  • Page 135 Option Board Installation and Removal 2. Remove the screws holding the printer hard disk in place. 3. Take out the printer hard disk by pulling it upwards from the standoffs. 4. Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk if the drive is going to be installed on top of an ISP.

  • Page 136: Printer Hard Disk Installation On An Isp

    4. Replacement and Adjustment Printer Hard Disk Installation on an ISP 1. Access the controller board ( p.127 "Lifting the Scanner to the Up Position"). 2. Unpack the printer hard disk. 3. Locate the standoff location on the controller board. 4.

  • Page 137: Printer Hard Disk Installation Directly On The Controller Board

    Option Board Installation and Removal 5. Place the hard disk on top of the ISP, making sure the standoff on the hard drive line up with the holes on the ISP. 6. Gently press down on the hard drive until it locks into place. 7.
  • Page 138 4. Replacement and Adjustment 1. Align the printer hard disk standoffs with the holes on the system board. 2. Press the hard disk down until it locks into place. 3. Attach the hard disk to the controller board cage using the screws that came with the hard disk.

  • Page 139: Fax Card Installation

    Option Board Installation and Removal 4. Connect the hard disk interface cable to the connector on the controller board. Fax Card Installation 1. Access the controller board. 2. Unpack the fax card. 3. Fax card cover (on the controller board cage).
  • Page 140 4. Replacement and Adjustment 4. Insert the fax card into the controller board cage. 5. Tighten the two screws to secure it to the controller board cage.
  • Page 141 Option Board Installation and Removal 6. Insert the fax card interface cable into the system board connector. 7. Lower and lock the scanner assembly.
  • Page 142 4. Replacement and Adjustment...

  • Page 143: System Maintenance

    5. System Maintenance Accessing Service Menus There are different test menus that can be accessed during power-on reset (POR) to identify problems with the machine. The Configuration Menu group contains a set of menus, settings, and operations which are infrequently required by a user. Generally, the options Configuration Menu made available in this menu group are used to configure a machine for operation.

  • Page 144: Configuration Menu (Config Menu)

    5. System Maintenance Configuration Menu (CONFIG MENU) Available Menus See “Maintenance Count Value (Maint Cnt Maintenance Count Value Value)” in “System Maintenance” See “Reset Maintenance Counter” int the “System Reset Maintenance Count Maintenance” See “Reset Photoconductor Maintenance Counter Reset Photoconductor Maintenance Count (Reset PC Cnt)”...
  • Page 145 Configuration Menu (CONFIG MENU) See “Scanner Manual Registration” in “System Scanner Manual Registration Maintenance” Disable Scanner See “Disable Scanner” in “System Maintenance” Paper Prompts See “Paper Prompts” in “System Maintenance” See “Envelope Prompts” in “System Envelope Prompts Maintenance” See “Action for Prompts” in “System Action for Prompts Maintenance”...

  • Page 146: Maintenance Count Value (Maint Cnt Value)

    5. System Maintenance Maintenance Count Value (Maint Cnt Value) This setting enables you to view the current maintenance count value of each maintenance kit. After selecting this item, you can choose a specific kit in order to view its current maintenance count value. To return to the Configuration Menu, press "Back".

  • Page 147: Reset Photoconductor Maintenance Counter (Reset Pc Cnt)

    Configuration Menu (CONFIG MENU) 4. To initiate the reset operation, touch "Yes". Reset Photoconductor Maintenance Counter (Reset PC Cnt) This setting resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. This operation should be performed only after a new photoconductor unit has been installed.

  • Page 148: Panel Menus

    5. System Maintenance Event log The event log provides a history of errors. The event log can only be printed in the Configuration menu. Additional options are available in the Diagnostics menu. See “Reports” in “System Maintenance”. To print the event log: 1.

  • Page 149: Download Emuls

    Configuration Menu (CONFIG MENU) Resulting value of Value of PPDS SmartSwitch setting (all Resulting value for Printer Language settings Emulation setting ports) PPDS Emulation Activate • You can still switch languages on the operator panel or through the PJL ENTER LANGUAGE command.

  • Page 150: Energy Conserve

    5. System Maintenance This setting enables you to restore all of the machine’s settings to the base machine settings, the network settings, or to remove all LES applications. To restore the Factory Default settings: 1. Touch "Factory Defaults" from the Configuration Menu. 2.

  • Page 151: Num Pad Job Assist

    Configuration Menu (CONFIG MENU) 4. Touch "Submit" to save the change. Num Pad Job Assist This setting determines if a user can configure and initiate a job using the panels hard buttons. To change this setting: 1. Touch "Num Pad Job Assist" from the Configuration Menu. [setting's current value] appears on the touch-screen.

  • Page 152: Adf Edge Erase

    5. System Maintenance ADF Edge Erase This menu item sets the size, in millimeters, of the no-print area around an ADF scan job. All copy jobs have a minimum of a two millimeter border. Copy jobs will use the setting or two millimeters, whichever is larger.

  • Page 153: Disable Scanner

    Configuration Menu (CONFIG MENU) • Each button press moves the margin values one pixel in the respective direction. 8. Press "Submit" to accept the value. 9. Verify the changes by placing the print quick test page face up and touching Copy Quick Test. 10.

  • Page 154: Paper Prompts

    5. System Maintenance 2. Touch to scroll through the setting's other possible values. The settings are Enable, Disable, ADF disable. 3. To save the setting's new value, touch "Submit". Paper Prompts When a tray is out of the indicated paper size, a prompt is sent to the user to load paper in a tray. This setting controls the tray the user is directed to fill.

  • Page 155: Jobs On Disk

    Configuration Menu (CONFIG MENU) 3. To save the setting's new value, touch "Submit". Jobs on Disk Jobs On Disk allows you to delete buffered jobs saved on the disk. To delete jobs saved on the disk: 1. Touch "Jobs On Disk" from the Configuration Menu. 2.
  • Page 156 5. System Maintenance The following graphic appears when the formatting process is selected: The panel provides many progress indicators during the two-stage process. • "1/2" indicates that the process is currently in the first stage. • "0%" indicates the progress of the current stage of the process. •...
  • Page 157 Configuration Menu (CONFIG MENU) When the first stage of either process completes, the machine displays either of the following graphics depending on the process selected and then begins the second stage of the process: The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows "100%".

  • Page 158: Wipe Disk

    5. System Maintenance Wipe Disk This setting provides you with a tool for erasing the contents of a disk. • Wipe Disk removes a disk's data in such a way that it cannot be recovered. To change this setting: 1. Touch "Wipe Disk" from the Configuration Menu. •...

  • Page 159: Font Sharpening

    Configuration Menu (CONFIG MENU) When the first stage of the process completes, the machine displays the following graphic and then begins the second stage of the process: The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows "100%".

  • Page 160: Les Applications

    5. System Maintenance To change this setting: 1. Touch "Require Standby" from the Configuration Menu. 2. Touch "Back" to cancel and return to the Configuration Menu. 3. Touch "Submit" to save the change. If Standby Mode is on, the machine begins functioning in Standby Mode when it remains idle for an amount of time.

  • Page 161: Key Repeat Rate

    Configuration Menu (CONFIG MENU) Key Repeat Rate This is the number of times per second that a repeating key will repeat. The range is 1–100, with a default of 15 times per second. To change this setting: 1. Touch to select "Key Repeat Initial Delay" from the Configuration Menu. 2.

  • Page 162: Exit Configuration Menu (Exit Config Menu)

    5. System Maintenance • Some PCs contain chipsets that may be incompatible with this machine. To change this setting: 1. Touch to select "USB PnP" from the Configuration Menu. 2. Touch to change the value. The values are 1 (default) and 2. 3.

  • Page 163: Diagnostics Menu

    Diagnostics Menu Diagnostics Menu Entering Diagnostics Menu Available tests The tests display on the operator panel in the order shown: Registration See “Registration (Printer)” in “System Maintenance”. Print tests See “Print Tests” in “System Maintenance”. Hardware tests See “Hardware Tests” in “System Maintenance”. Duplex tests See “Duplex Tests”...
  • Page 164 5. System Maintenance The settings available are: Description Value Direction of change A positive change moves the -25 to +25 image down the page and increases the top margin. A Each increment causes Top Margin negative change moves the approximately 4 pels shift (at image up and decreases the 600dpi).
  • Page 165 Diagnostics Menu b.Touch to select Quick Test. You may need to scroll to the next page. 2. To change the value of any of the margin settings: • Touch to the right of the appropriate margin setting. The panel displays the setting's name in the header and [setting's current value] in a menu below the header row.

  • Page 166: Print Tests

    5. System Maintenance 2. Touch to select Quick Test. The message "Quick Test Printing…" appears on the display. Once the Quick Test Page completes printing, the Registration screen displays again. 3. Touch "Back" to return to the Diagnostics Menu. Print Tests This setting tests the machine’s ability to generate printed output from each of its installed input sources and to test the machine’s current print quality.

  • Page 167: Hardware Tests

    Diagnostics Menu right. Page three is a solid black page, and page four is blank. If duplex is turned on, the pages are duplexed. The Print Quality Test pages are printed in English and must always be printed on letter, legal, or A4 paper.
  • Page 168 5. System Maintenance DRAM test The purpose of this test is to check the validity of DRAM memory, both standard and optional. The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly. To run the DRAM Test: 1.
  • Page 169 Diagnostics Menu Serial 1 wrap This test is used to the serial port option card. It only appears if the card is installed in the PCI slot. To run the SERIAL 1 WRAP Test: 1. Touch to select "Serial 1 Wrap" from HARDWARE TESTS. The message "Serial 1 Wrap Test Testing…"...

  • Page 170: Duplex Tests

    5. System Maintenance Port Test Appears on the display Test J Test K USB High Speed Certification Port 3 Test SEO NAK Testing... Test Packet Test Force Enabled To stop testing before completion, turn the machine off. Duplex Tests Quick test (duplex) This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the top margin on the back side of a duplex page.
  • Page 171 Diagnostics Menu To set the Top Margin (duplex): 1. Print the Quick Test (duplex): a. Touch to select "Quick Test" from DUPLEX TESTS. b. Select "Single". c. Hold the page to the light to see the whether the top margin of the backside aligns with the top margin of the front side.
  • Page 172 5. System Maintenance 2. When the motor stops, the results are displayed. Listed below is an example of such results: Duplex Motor Test Test Passed Avg. PWM of High-Speed Test: 1d Avg. PWM of Low-Speed Test: Oe Max. PWM of Low-Speed Test: 00 Min.

  • Page 173: Input Tray Tests

    Diagnostics Menu Input Tray Tests Feed tests (input tray) This test lets the technician observe the paper path as media is feeding through the machine. A blank sheet of paper feeds through the machine as the laser turns off during this test. The only way to observe the paper path is to open the lower front door that is used to access the envelope or multipurpose feeder.

  • Page 174: Output Bin Tests

    5. System Maintenance • Empty—Input tray empty sensor • Low—Input tray paper low sensor • PassThru—Input tray pass thru sensor 4. Once this message displays, the technician can manually actuate each sensor. The tray empty sensor can be actuated by hand, but a sheet of paper can be used to cover the pass thru sensor. When the sensor is closed, "Closed"...

  • Page 175: Base Sensor Test

    Diagnostics Menu Base Sensor Test This test is used to determine if the sensors located inside the machine are working correctly. To run the Base Sensor Test: 1. Select "BASE SENSOR TEST" from the DIAGNOSTICS menu. The following sensors are listed: •...

  • Page 176: Printer Setup

    5. System Maintenance "Contents will be lost. Continue?" message displays to warn the user that all contents on the disk will be lost. 2. Touch "Yes" to continue and "No" to exit. If "Yes" is selected, the following screen displays and updates periodically, indicating the percentage of test completed.
  • Page 177 Diagnostics Menu Defaults US/Non-US defaults changes whether the machine uses the US factory defaults or the non-US factory defaults. The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of measure. • Changing this setting resets the machine to factory defaults, and data may be lost. It cannot be undone.
  • Page 178 5. System Maintenance • When the machine detects a Configuration ID that is not defined or invalid, the following occurs: • The default standard model Configuration ID is used instead. • Configuration ID is the only function available in DIAGNOSTICS. •...

  • Page 179: Ep Setup

    Diagnostics Menu EP SETUP The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to display these additional menus. • If you make changes, touch "Submit" to make the change effective. EP defaults This setting is used to restore each setting listed in EP SETUP to its factory default value.
  • Page 180 5. System Maintenance Fuser page count The fuser page count can only be viewed and cannot be changed. Touch "Back" to return to the Diagnostics Menu. Warm up time You can change the amount of time the machine warms up before allowing pages to print by changing this setting from 0 to 5.

  • Page 181: Reports

    Diagnostics Menu Reports Menu settings page This enables you to print the Menu Settings Page. The report prints the Diag Menu to include Registration, Print Tests, Hardware Tests, Duplex Tests, Input Tray Tests, Output Bin Tests, Device Tests, Printer Setup, EP Setup, Reports, Event Log, Development Menu, and Scanner Tests. EVENT LOG Display log The event log provides a history of errors.

  • Page 182: Scanner Tests

    5. System Maintenance The printed event log can be faxed to your service station. To print the event log: Touch to select "Print Log" from EVENT LOG. Clear log Use Clear Log to remove the current information in the Event Log. This affects both the viewed log and the printed log information.
  • Page 183 Diagnostics Menu 1. Touch to select Feed Test from the SCANNER TESTS menu. 2. The panel displays the setting's current value [setting's current value] . Use the arrows to select from Letter, Legal, or A4. 3. Touch "START" to begin. "Running Flatbed…"...
  • Page 184 5. System Maintenance 4. To test the flatbed cover closed sensor, lift the flatbed cover. The 0 next to the F will change to 1. Also check the actuator (B) to ensure it is functioning properly. 5. To test scanner sensor 1 press on the tab (C). The 0 next to the 1 will change to 1 if the sensor is working properly.

  • Page 185: Exit Diagnostics

    Diagnostics Menu 7. To test the ADF cover open sensor, open the ADF top cover. Id the sensor is functioning properly the 0 next to the A will change to 1. 8. Press "Stop" to return to the SCANNER TESTS menu. Exit Diagnostics Selecting "EXIT DIAGNOSTICS"...

  • Page 186: Printhead Assembly Electronic Adjustment

    5. System Maintenance Printhead Assembly Electronic Adjustment • Before aligning the printhead electronically, first align the printhead mechanically, if needed ( 186 "Printhead Assembly Mechanical Adjustment"). 1. Enter the Diagnostics menu. See “Entering Diagnostics” in “System Maintenance”. 2. Touch "Registration" to enter the Registration menu. Quick Test page (sample only;...
  • Page 187 Printhead Assembly Electronic Adjustment example, if the right margin setting on the page is -2, and the number that is closest to the darkest line on the graph is 3 (-2+3), then the right margin setting will be equal to +1. 6.

  • Page 188: Printhead Assembly Mechanical Adjustment

    5. System Maintenance Printhead Assembly Mechanical Adjustment A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead.
  • Page 189 Printhead Assembly Mechanical Adjustment 7. If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer, and recheck. (See the left side of the diagram below.) If the grid lines of the left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.

  • Page 190: Se Menu

    5. System Maintenance SE Menu • This is not the Fax SE menu. To enter the Fax SE menu, press **411 from the Ready screen. • This menu should be used as directed by second-level support. General Copyright - Displays copyright information. Optra Forms mode - On or off Code Revision Info Network Code Level - Displays network code level...

  • Page 191: Npap

    SE Menu NPAP Print Alerts TCP/IP netstat -r arp -a Allow SNMP Set Meditech Mode Raw LPR Mode Gather Debug Enable Debug...
  • Page 192 5. System Maintenance...

  • Page 193: Troubleshooting

    6. Troubleshooting Start • Unplug power from the machine before connecting or disconnecting any cable, assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the machine. Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning machine.

  • Page 194: Power-On Self Test (Post) Sequence

    6. Troubleshooting Power–On Self Test (POST) Sequence The following is an example of the events that occur during the POR sequence when the machine is turned on. 1. The display screen illuminates and the memory test is initiated. 2. The splash screen is displayed with a progress bar. The firmware revision is displayed in the lower left of the screen.

  • Page 195: Symptom Tables

    Symptom Tables Symptom Tables POST Symptom Table Symptom Action The main motor, cooling fan, and fuser do not p.239 "Cover Interlock Switch Service Check" come on. POST completes, but the display does not come p.245 "Operator Panel Service Check" Main motor does not come on. p.242 "Main Motor Service Check"...
  • Page 196 6. Troubleshooting Symptom Action Printer not communicating with host. p.251 "USB Port Service Check" Card reader fails to recognize the user’s security p.238 "Card Reader Service Check" card. (Possible card reader failure) Front access door will not close. p.239 "Cover Interlock Switch Service Check" Operator panel button not responding.

  • Page 197: Scan / Fax / Copy Symptom Table

    Symptom Tables Scan / Fax / Copy Symptom Table Symptom Action 840.xx scanner error p.265 "840.xx Service Check" ADF won’t duplex (Duplex ADF only) p.273 "ADF Duplex Service Check" ADF skew Multiple pages feed into ADF p.272 "ADF Feed Errors Service Check" Documents won’t feed into ADF Printer picks letter size paper on a legal size scan This is a symptom of a failed paper length sensor.
  • Page 198 6. Troubleshooting Symptom Action Fax reception fails. p.276 "Fax Reception Service Check"...

  • Page 199: Messages And Error Codes

    Messages and Error Codes Messages and Error Codes User Attendance Messages The machine control panel displays messages describing the current state of the machine and indicates possible machine problems that must be resolved. This topic provides a list of all machine messages, explains what they mean, and tells how to clear the messages.
  • Page 200 6. Troubleshooting User primary message Explanation An analog line is not detected as being plugged into the modem. If the device is in Analog mode, this has a source of Fax. If the device is in Fax Server mode, and the 'Enable analog receive' Fax Server No Analog Phone Line setting is set to 'On', this has a source of Fax Receive.
  • Page 201 Messages and Error Codes User primary message Explanation The machine does not detect media meeting the description <custom string> in <source>, where <source> is Tray 1, Tray 2, Multi-Page Load <source> <custom Feeder (MP feeder), or Envelope Feeder. string> • Load the input source with the correct type and size media. •...
  • Page 202 6. Troubleshooting User primary message Explanation The machine does not detect media meeting the description <size> in the single sheet feeder (manual feeder). The following actions can be taken: Load Manual <size> • Load paper and the job continues. • Press Select ( ), and choose an alternate source for media. •...
  • Page 203 Messages and Error Codes User primary message Explanation Securely Clearing Disk Space This message appears when all blocks of the disk are cleared. Unsupported USB Device, Remove the unrecognized device from the USB port on the front of Please Remove the machine.
  • Page 204 6. Troubleshooting User primary message Explanation This message displays when the machine lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition.
  • Page 205 Messages and Error Codes User primary message Explanation This message is displayed when insufficient printer memory is available to perform Flash Memory Defragment operation. This message appears prior to the actual start of the defragment operation. Press "Select" ( ) to stop the defragment operation. To perform the defragment operation, you can: •...
  • Page 206 6. Troubleshooting User primary message Explanation This message is displayed when a page is too complex to print. The following actions can be taken: • Press "Select" ( ) to clear the message and continue printing. The job may not print correctly. •...
  • Page 207 Messages and Error Codes User primary message Explanation Press "Select" ( ) to clear the message and continue printing. 52 Flash Full Delete fonts, macros, and other data stored on the flash memory. Install a larger capacity flash memory card. Press "Select"...
  • Page 208 6. Troubleshooting User primary message Explanation This error displays when data is sent to the machine across a serial port, but the port has been disabled. Once this message displays, 56 Serial Port <x> disabled reporting of further errors is suppressed until the menus are entered, or the machine is reset.
  • Page 209 Messages and Error Codes User primary message Explanation An incompatible tray is installed. For Tray x, x= 2, 3, 4, or 5. Remove the incompatible tray and press to clear the message. If the user installed the incompatible device to satisfy a Check Device Connections/reattach message, the user should reinstall an 59 Incompatible Tray <x>...

  • Page 210: Cartridge Error Messages

    6. Troubleshooting User primary message Explanation This message is displayed when the DLE's version contained in the firmware card will not function with the machine code. The message will automatically clear in 30 seconds, and the DLE will be disabled. 1565 Emul Error Load Emul Other machine functions are not affected.
  • Page 211 Messages and Error Codes • Faulty/contaminated pick solenoids or worn cams of the solenoids. • Faulty/contaminated flags or springs. • Debris in the paper path. • Media not of the specified length. Error Description Action Remove the PC kit and paper or debris at 200.00 Paper jam around input sensor.
  • Page 212 6. Troubleshooting Error Description Action Inspect the LVPS/HVPS. See “Engine 200.09 Transfer servo never started Board Service Check” in “Troubleshooting”. Carefully remove the tray and notice if the leading edge of the media is pointed Media detected at manual feeder sensor upward and out of the tray.
  • Page 213 Messages and Error Codes Error Description Action Remove the toner cartridge/PC kit, and inspect for debris in the paper path. The media never reached the input sensor, 200.19 Check the bottom of the PC kit for any but was detected at manual feeder sensor. obstructions.
  • Page 214 6. Troubleshooting Error Description Action Printhead Driver: Mirror motor fell out of lock condition after the media at the input sensor–more time elapsed since the printhead than the expected stable lock time, but less than the printhead jitter-stable Check the printhead ( p.263 specification.
  • Page 215 Messages and Error Codes Error Description Action Page from tray 1 did not reach the input sensor after multiple attempts. Page did 200.33 make it out of the tray at least as far as the manual feeder sensor. Possible cause is that Verify that the pick tires are clean, not the page stalled at the alignment gate.
  • Page 216 6. Troubleshooting Error Description Action Exit sensor never made by leading edge of Remove the PC kit and paper or debris at 201.02 page. Also known as internal jam. the input sensor. Video never started on the page at the input Check the printhead ( p.263 201.03...
  • Page 217 Messages and Error Codes Error Description Action Exit sensor never broke on the trailing edge 202.01 of the sheet at the exit sensor. Exit sensor never broke from sheet ahead of 202.02 page heading toward the exit sensor. Open the rear door, and inspect the flag on the exit sensor.
  • Page 218 6. Troubleshooting Error Description Action 231.00 Duplex jam while reversing into the device Open the rear cover and look for obstructions between the rear cover ribs, Duplex sensor never made by leading edge the fuser exit rollers, and below. The 231.01 reversing into the duplex.
  • Page 219 Messages and Error Codes Error Description Action Second pick from manual feeder, tray 1, or feeder failed when the media was in the 241.12 source while other sheets were committed to the paper path. Failed to feed from tray 1. Pages in the Remove the tray and inspect the media 241.16 paper path have been flushed to the output...
  • Page 220 6. Troubleshooting Error Description Action Remove Tray 2 and inspect for Failed to feed from tray 2. Pages in the obstruction in the paper path. Check the 242.16 paper path have been flushed to the output pick tires for wear or paper dust. Replace bin.

  • Page 221: Service Error Codes

    Messages and Error Codes Error Description Action Scanner jam, remove all originals from the Remove the paper from the ADF, and scanner. This message appears if the ADF close the ADF cover. If the error recurs, cover is open while paper is fed through the go to “ADF Cover Open Service Check”...
  • Page 222 6. Troubleshooting Error Description Action 840.02 This message is posted when the machine Scanner The scanner is disabled and can’t be PORs. Enter the configuration menu, and re- auto used. enable the scanner module. ( p.265 disabled "840.xx Service Check"). Image Pipeline Image pipeline ASIC ( p.267 "CCD...
  • Page 223 Messages and Error Codes Error Description Action CCD failure ( p.267 "CCD Service 845.yy Scanner Failure Check"). CCD channel failure. Check each channel (mono, R, G, B) for identical values indicating bad cable and/or SCC card. Front scan module cable failure or SCC Excessive noise test for the dark data card failure indicating some sort of CCD or analog...
  • Page 224 6. Troubleshooting Error Description Action Rear excessive variability for Mono, Red, 846.07 Front magnification exceeds limits Green, or Blue ( p.267 "CCD Service Check"). The Configuration ID bit that describes the Modem Failure device’s modem doesn’t match the actual modem installed in the device. The amount of flash storage available on the device is too small •...
  • Page 225 Messages and Error Codes Error Description Action 902.xx Engine software error 903.xx Paperport link driver error Replace the controller board ( p.234 904.xx Interface violation by RIP "Controller Board Service Check"). 905.xx Interface violation by paperport device 906.xx RIP interface drive error DC pick motor errors 910.xx DC pick motor stall...
  • Page 226 6. Troubleshooting Error Description Action Replace the fan ( p.239 "Cooling Fan 927.00 Service fan error Service Check"). Toner service errors 929.00 Toner sensor error Remove the toner cartridge, and shake it Try a different toner cartridge, if possible. If the 929.01 No home window error persists, then replace the toner level...
  • Page 227 Messages and Error Codes Error Description Action Mismatch between EEPROM and mirror memory Install a new controller bored or operator • A new controller board or operator panel. See “Engine Board Service Check” panel has been installed, and has 950.xx or “Operator Panel Service Check”...
  • Page 228 6. Troubleshooting Error Description Action Signature Verification Code failed to Update firmware and call the next level of 959.03 authenticate a code partition. support, or replace the controller board. See “Controller Board Service Check” in 959.04 Jump to unverified address “Troubleshooting”.
  • Page 229 Messages and Error Codes Error Description Action Network errors 975.xx Unrecognizable network Unrecoverable software error in network 976.xx port Call the next level of support. Bad checksum while programming 978.xx network port Flash parts failed while programming 979.xx network port Other errors Engine experiencing unreliable 980.xx...

  • Page 230: Fax Error Codes

    6. Troubleshooting Fax Error Codes Fax error log codes Error code Description Action No error occurred during fax No action needed transmission • Check line quality. • Select a lower ‘Max Speed’. Error occurred when transmitting training. • value under Fax Send settings •...
  • Page 231 Messages and Error Codes Error code Description Action Fax cancelled by user No action needed. • Check line quality. • Adjust Transmit Level/Receive Unexpectedly received a disconnect Threshold values. command from the remote end. • Remote device could be requesting an unsupported feature.
  • Page 232 6. Troubleshooting Error code Description Action • Check line quality. • Adjust ‘Transmit Level’. Received too many requests from remote • Check if line conditions on remote end to repeat the previous command sent. end will facilitate a good connection. Functional limitation- Remote fax device No action needed.
  • Page 233 Messages and Error Codes Error code Description Action • Select a lower “Max Speed” Failure to transmit training successfully in under Fax Send settings. V33, V29, V27 terminal modulation • Adjust the “Transmit Level”. schemes. • Check line quality. • Select a lower “Max Speed” under Fax Send settings.
  • Page 234 6. Troubleshooting Error code Description Action • Adjust “Transmit Level”. Failed to connect at the minimum speed supported by the machine. • Incompatible connection. Check line quality. Failed to connect using V.34 modulation Adjust to a lower modulation scheme. scheme. Adjust Transmit Level Receive Threshold values.
  • Page 235 Messages and Error Codes Error code Description Action Received request for unsupported No action needed. compression type from remote fax device. Received request for unsupported image No action needed. length from remote fax device. Unknown error occurred. No action needed.

  • Page 236: Service Checks

    6. Troubleshooting Service Checks • Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/ high voltage power supply board) should be performed with the machine positioned on its back side. • When making voltage readings, always use frame ground unless another ground is specified. See the wiring diagram for more information.
  • Page 237 Service Checks Action Verify +24 V dc and +5V dc input from the engine board. 1. Turn the machine off. 2. Disconnect the controller board power cable from the engine board at J503. 3. Turn the machine on. 4. Verify +24Vdc on positions 17, and 19 of the cable connector (J503).

  • Page 238: Engine Board Service Check

    6. Troubleshooting Engine Board Service Check Engine board service check Action POST (Power-On Self Test) • The machine should complete POST in approximately 45 seconds. • If the machine fails to display lights or activate the drive motor, fuser, or fan, then check the following order: 1.
  • Page 239 Service Checks Action Verify +24 V dc input from the LVPS/HVPS. 1. Turn the machine off. 2. Disconnect the LVPS/HVPS cable from the engine board at J502. 3. Turn the machine on. 4. Verify +24Vdc on positions 6, 17, and 19 of the cable connector (LVPS/HVPS).

  • Page 240: Card Reader Service Check

    6. Troubleshooting Action Verify main power to engine board With the machine off, unplug the LPS/HVPS cable at J502 on the controller board. Verify grounds on pins 10, 12, 14, 16 and 18 for both the cable and the engine board. If any of these grounds are incorrect, then check the cable for continuity.

  • Page 241: Cooling Fan Service Check

    Service Checks Cooling Fan Service Check Action Make sure the fan cable plug is properly seated at J36 (engine board). Turn the machine on. Within a few seconds, the engine board assembly should apply +24Vdc to pin2. Cooling fan • If voltage is not present, then check or replace the engine board ( p.51 "Engine Board Removal").

  • Page 242: Dead Machine Service Check

    6. Troubleshooting Dead Machine Service Check • Check the AC line voltage. The voltage should be within the following limits: • 100 V ac (volts alternating current)-127 Vac for the 110V machine • 200 V ac-240 Vac for the 220V machine Action Unplug the machine.
  • Page 243 Service Checks Fuser service check Action Unplug the machine, and disconnect the fuser cable plug from the LVPS/HVPS board connector at CN102. Check for continuity across the fuser by checking across the connector pins. • If there is continuity, then check the LVPS/HVPS ( p.242 "LVPS/HVPS Service Check").

  • Page 244: Lvps/Hvps Service Check

    6. Troubleshooting LVPS/HVPS Service Check Action LVPS portion of board Fuses that open typically indicate a faulty LVPS/HVPS. Disconnect the power cable, and open the LVPS/HVPS enough to test the switch. The switch will show continuity across the conductors with a meter when the switch is on. If the switch is good, then see LVPS/HVPS “Dead Machine Service Check”...

  • Page 245: Networking Service Check

    Service Checks Networking Service Check • Before starting this service check, print out the network setup page. This page is found under Menu - Reports - Network Setup Page. Consult the network administrator to verify that the physical and wireless network settings displayed on the network settings page for the device are properly configured.
  • Page 246 6. Troubleshooting Step Questions / actions POR the machine. Problem resolved Go to step 10. Is the problem resolved? Reset the address on the machine to match the IP address on the driver. Problem fixed. Go to step 10. Did this resolve the issue? Have the network admin verify that the machine and PC’s IP address have Go to step 12.

  • Page 247: Operator Panel Service Check

    Service Checks Step Questions / actions Verify that the ISP wireless card cable and any other ISP cables are properly Go to step 20. Go to step 19. seated in their connectors. Are the cables connected correctly? Properly reseat the ISP cables. Problem resolved.
  • Page 248 6. Troubleshooting Touch screen operator panel service check Action Touchscreen display If the touchscreen display does not come on or indicator LED on the keyboard doesn’t illuminate, then open the controller board cage and locate the operator panel connector at J34. Make sure the cable is properly connected to the controller board and the controller board has input voltage to it.

  • Page 249: Paper Feed Service Checks

    Service Checks Paper Feed Service Checks Paper jam error indication during POST Action If the exit sensor flag, which is visible at the back of the fuser, is in any position other than vertical, then the machine will display a paper jam. Fuser (exit sensor) Make sure the flag is operating freely.
  • Page 250 6. Troubleshooting Media never picks Action Paper feed (pick tires) tray 1 Paper feed (pick tires) tray 2 Open the left cover, and verify that the solenoids and clutches are Media drive ASM functioning when an attempt is made to feed the media. Media feed clutch Make sure the rubber tires on the ACM are installed and clean.
  • Page 251 Service Checks Action Check the stairway cables to verify they are properly connected to the engine board at connectors J500 and J501, and on the controller board at connectors J26 and J27. If they are properly connected verify continuity on both cables. If this fails replace the cables.
  • Page 252 6. Troubleshooting Media “trees,” wrinkles, stacks poorly, or curls Action This problem is most likely due to a worn backup roll. It causes the machine to run hotter than required for the media being printed. Excessive heat can cause media treeing problems, poor stacking, or curl. Print the menu sheet found under Utilities.

  • Page 253: Option Card Service Check

    Service Checks Option Card Service Check Option card service check Action Option cards Card Controller board Remove all the option cards from the device. Option card Install each card individually. Restart the machine after each card is connection cable installed. WARNING: Remove the card and repeat the previous step with a different card till all cards are checked.

  • Page 254: Print Quality Service Checks

    6. Troubleshooting Print Quality Service Checks • Ensure the cover closes tightly. A gap in the opening may allow light to expose the photoconductor, resulting in a ‘dirty’ print. Extreme environmental conditions, temperatures, and humidity will affect the print quality. Using print quality test pages To help isolate print quality problems, like streaking, print test pages using the print quality test pages.
  • Page 255 Service Checks Action Blank pages can be caused by a defective printhead assembly, LVPS/ HVPS, or controller board. • Printhead errors typically result in machine service errors unless there is blockage of the beam or dust on the lens. Check the lens and opening for blockage.
  • Page 256 6. Troubleshooting Action With the machine off, disconnect the LVPS/HVPS cable from J502 on the engine board. Turn the machine on, and verify +24Vdc on pins 17 and 19 of the cable. Verify +5 V dc on pins 1, 3-5, 11, 13, and 15. Verify ground on pins 10, 12,14, 16, and 18.
  • Page 257 Service Checks Partial blank image/white spots (no repeating pattern) Action Remove the toner cartridge assembly, and gently shake the assembly to evenly distribute the toner. Toner cartridge (not a FRU) Check to make sure that the laser light path is not blocked. If toner cartridge is low, then try a new one.
  • Page 258 6. Troubleshooting Poor fusing of image Action The fuser may not be operating at the proper temperature to fuse the toner to the paper. See“LVPS/HVPS Service Check” in “Troubleshooting” for Fuser more information. Try changing the setting to heavier paper or even card stock.
  • Page 259 Service Checks White or black lines or bands Action Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics. Banding is primarily due to a Print cartridge variation in the speed of the media as it feeds through the machine, assembly (not a FRU) especially in the developer and transfer process.
  • Page 260 6. Troubleshooting Print quality problems Problem Cause / action Light print See “Light print” in “Troubleshooting”. The toner cartridge may be getting low on toner: • Remove the toner cartridge and print cartridge assembly. • Shake it from side to side to redistribute the toner. •...
  • Page 261 Service Checks Problem Cause / action Vertical streaks Something could be caught between the PC kit and the fuser. Check the paper path around the fuser entry. Try a different toner cartridge. Vertical white lines may be caused by the laser beam, which may be Vertical or horizontal partially blocked.
  • Page 262 6. Troubleshooting Problem Cause / action • There is a mismatch in the transparency and what the software is expecting. • Choose a different fill pattern in the software program. Solid black areas on • Remove the toner cartridge, and gently shake it from side to side to transparencies redistribute the toner.
  • Page 263 Service Checks Problem Cause / action • Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of the machine. • Make sure the toner cartridge assembly is installed properly. •...
  • Page 264 6. Troubleshooting Problem Cause / action • Frictional force between tires and media is less than resisting force. • Remove the media from Tray 1, and fan it. • Make sure Tray 1 is selected from the printer driver. Do not overfill the The media fails to feed tray.

  • Page 265: Printhead Service Check

    Service Checks Problem Cause / action • The machine is waiting for an appropriate command. Jobs are not printing, and an error message • Make sure the print cartridge assembly is installed properly. is displayed. • Make sure the machine front cover is closed. While in PostScript3 •...

  • Page 266: Transfer Roll Service Check

    6. Troubleshooting Transfer Roll Service Check Action • Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion. Check the springs in the left and right transfer roll bearings. Do not try to move the left spring.

  • Page 267: 840.Xx Service Check

    Service Checks 840.xx Service Check Step Questions / actions POR the machine into configuration mode. Go to the disable scanner menu item. See “Disable Scanner” in “System Maintenance”. Touch “Enable ADF/FB - Stop. Problem Enabled" and press "Submit" to save the Go to step 2.
  • Page 268 6. Troubleshooting Step Questions / actions Replace the ADF cable. POR the machine into configuration mode. Go to the disable scanner menu item. See “Disable Scanner” in “System Maintenance”. Touch "Enable ADF/FB -Enabled" and Go to step 7. Stop. Problem solved. press "Submit"...

  • Page 269: Black Or Blank Page Copy Service Check

    Service Checks Step Questions / actions Replace the controller board ( p.44 Contact second-level "Controller Board Removal"). Problem solved. support. Did this fix the problem? Black or Blank Page Copy Service Check Step Questions / actions Print a menu page, or a page from the See “Black page”...

  • Page 270: Flatbed Motor Service Check

    6. Troubleshooting Step Questions / actions Is the CCD ribbon cable properly Properly connect the connected to J30 on the controller Go to step 3. ribbon cable to J30. board? Replace the controller Replace the flatbed unit ( p.111 board (p.44 "Flatbed Removal").

  • Page 271: Adf Cover Open Service Check

    Service Checks Step Questions / actions Check pin 1 in J28 for voltage. The Replace the controller voltage is only present when a flatbed board ( p.44 Go to step 5. copy job is running. The voltage should "Controller Board measure +24V AC.

  • Page 272: Adf Streak Service Check

    6. Troubleshooting Step Questions / actions Remove the ADF rear cover, and clean the dirt and debris from the sensor. Issue resolved. Go to step 8. Does this fix the issue? Inspect the connections on the ADF relay Secure all the card in the ADF.
  • Page 273 Service Checks Step Questions / actions f the paper is skewing when it is fed into Set the paper guides the ADF, check the paper guide width. Is Go to step 3. so they contact the it set correctly? edges of the paper. If paper is skewing when fed or jamming If the paper is Properly close the top...

  • Page 274: Adf Feed Errors Service Check

    6. Troubleshooting ADF Feed Errors Service Check Step Questions / actions If the ADF is multi-feeding, check for dirt Clean them with a lint Replace the separator on the ADF separator pad and ADF free cloth and pad and ADF pick separator rollers.

  • Page 275: Adf Duplex Service Check

    Service Checks Step Questions / actions Replace the controller Replace the ADF. See “ADF Unit board ( p.44 Removal” in “Replacement and Problem solved "Controller Board Adjustment”. Does this fix the situation? Removal"). ADF Duplex Service Check Step Questions / actions Perform sensor 1, and sensor 2 sensor tests.

  • Page 276: Modem / Fax Card Service Check

    6. Troubleshooting Modem / Fax Card Service Check Step Questions / actions Is the phone line properly connected to Go to step 3. Go to step 2. the modem card and the wall jack? Properly connect the phone line to the modem card and wall jack.
  • Page 277 Service Checks faxes. If the setting is wrong, the modem settings can be changed in the Fax/SE menu. See step 14. These settings should only be changed with guidance from your second-level support. Step Questions / actions Is the phone line properly connected to Go to step 3.

  • Page 278: Fax Reception Service Check

    6. Troubleshooting Step Questions / actions Check the device that cannot receive a Stop here. The issue is Go to step 14. fax. Can it send a fax? with the other device. Press **411 to enter the Fax/SE Menu. Select “Print Logs”. Print the T30 transmission log.
  • Page 279 Service Checks Step Questions / actions Check for a dial tone. Is there a dial tone? Go to step 4. Go to step 6. Use a telephone to test the phone line’s ability to send and receive calls. Go to 7. Go to step 5.
  • Page 280 6. Troubleshooting Step Questions / actions Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu. Verify the Block No Name Fax Go to step 16. Go to step 17. user setting. Is it enabled? Disable Block No Name Fax user setting. Problem resolved.

  • Page 281: Escalating A Fax Issue To Second-Level Support

    Service Checks Step Questions / actions Press **411 to enter the SE Menu. Select “Print Logs”. Contact your second- Print the T30 transmission/ job log. level of support ( Check the error code being reported .See Problem resolved. 279 "Escalating a “Appendices”...
  • Page 282 6. Troubleshooting • The fields requesting the code levels, model number, type of problem are auto-filled. If the information is not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing **411 on the keypad or typing http://machine ipaddress/se in a Web browser. 1.

  • Page 283: Paper Jams

    Paper Jams Paper Jams Avoiding Jams Most paper jams can be avoided by correctly loading paper and specialty media in the machine. The following hints can help prevent paper jams: • Use only the recommended print media. • Do not overload the print media sources. Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources.

  • Page 284: Understanding Jam Numbers And Locations

    6. Troubleshooting Understanding Jam Numbers and Locations The following illustration shows the areas of the machine where jams occur. When paper jams occur, follow the instructions in this section. Jam Area No. Description Opened front door Paper output bin Front door Multi purpose feeder Tray 1 Tray 2...
  • Page 285 Paper Jams 1. Pull the tray completely out. 2. Remove the paper jam. 3. If the paper is not visible, open the front door and remove the photoconductor kit and toner cartridge.
  • Page 286 6. Troubleshooting 4. Remove the jam. 5. If the paper is still not visible, open the rear door.
  • Page 287 Paper Jams 6. Remove the jam. 7. Close the rear door. 8. Reinsert the photoconductor kit and toner cartridge. 9. Close the front door. 10. Touch "Continue". 202 paper jam Touch "Status/Supplies" to identify the location of the jam. If the paper is exiting the machine into the exit bin, pull the paper out and touch "Continue".
  • Page 288 6. Troubleshooting 1. Open the rear door. 2. Remove the jammed paper. 3. Close the rear door. 4. Touch "Continue". 231 paper jam • Hot surface. The inside of the machine may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 289 Paper Jams 3. Remove the jam. 4. Close the rear door. 5. Close the front door. 6. Touch "Continue".
  • Page 290 6. Troubleshooting 233 paper jam 1. Remove the tray from the machine. 2. Locate the duplex release lever and pull it down to release the paper. 3. Insert the tray. 4. Touch "Continue". If this does not clear the jam, perform the steps found in 231 paper jam. See “231 paper jam” in “Troubleshooting”.
  • Page 291 Paper Jams 234 paper jam This jam error indicates single or multiple jams in the duplex are of the machine. Perform the steps in the following jam removal procedures: 231 paper jam. See “231 paper jam” in “Troubleshooting”. 233 paper jam. See “233 paper jam” in “Troubleshooting”. 235 paper jam 1.
  • Page 292 6. Troubleshooting 3. Remove any jammed paper. 4. Reinsert the tray, and touch "Continue". 5. If the jam message remains, remove the optional tray. 6. Remove any jammed paper. 7. Reinsert the option tray, and touch "Continue". 250 paper jam 1.
  • Page 293 Paper Jams 3. Remove the jammed media from the multipurpose feeder. 4. Flex and fan the media. 5. Reload the media into the multi purpose feeder. 6. Adjust the guides if needed. 7. Touch "Continue". 251 paper jam If the media is visible from the front of the machine, gently pull the media out of the multipurpose feeder. If the media is not visible, perform the following steps to clear the jam:...
  • Page 294 6. Troubleshooting 1. Open the front door, and remove the photoconductor kit and toner cartridge. 2. Lift the flap at the front of the machine, and remove any jams. 3. Reinsert the photoconductor kit and toner cartridge. 4. Close the front door. 5.
  • Page 295 Paper Jams 2. Open the ADF cover. 3. Unlock the ADF separator roll. 4. Remove the ADF separator roll.
  • Page 296 6. Troubleshooting 5. Remove the jammed media. 6. Reinstall the ADF separator roll. 7. Lock the ADF separator roll. 8. Close the ADF top cover. Clearing ADF jams under the flatbed cover.
  • Page 297 Paper Jams 1. Lift the flatbed cover, and remove the jammed media from the ADF. 2. Touch "Continue". Clearing jams in the duplex ADF 1. Remove the ADF input tray. 2. Pull out the jammed media by pulling on the bottom sheet. 3.
  • Page 298 6. Troubleshooting...

  • Page 299: Energy Saving

    7. Energy Saving Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode. The Power Saver Mode saves energy by lowering power consumption during extended periods of inactivity.

  • Page 300: Paper Save

    7. Energy Saving Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2.
  • Page 301 Paper Save To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. • For a duplex job of a three-page original, the total counter goes up by 3. The duplex counter counts pages that have images on both sides.
  • Page 302 7. Energy Saving...

  • Page 303: Index

    Model LI-MF1 Machine Codes: M126/M127/M128 Appendices 12 October, 2011...
  • Page 305 TABLE OF CONTENTS 1. Appendix: Specifications Maintenance Approach.............................3 Print Engine Specifications..........................4 Memory................................4 Print Quality Settings............................4 Environment..............................4 Dimensions..............................5 Connectivity and Compatibility........................5 Media Trays and Supply Capacity.......................6 Types of Print Media............................7 Media Guidelines............................9 Digital Imaging Specifications.........................12 General specifications..........................12 Scan and Copy Specific Specifications.....................13 Fax Specifications............................15 Phone Network Connectivity........................15 Fax Resolutions.............................15...

  • Page 307: Appendix: Specifications

    1. Appendix: Specifications Maintenance Approach The diagnostic information in this manual leads to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure. See “Troubleshooting” for more information. See “Replacement and Adjustment” to help identify parts.

  • Page 308: Print Engine Specifications

    1. Appendix: Specifications Print Engine Specifications Memory Item M126, M127 M128 Standard memory 128MB 256MB Maximum memory 640MB 640MB Print Quality Settings Item M126, M127 M128 Print resolution 1200 Image quality 2400 Image quality 600 X 600 dpi 1200 X 1200 dpi 1 1200 Image quality is defined as 6010 dpi with 2 bit IET (Image Technology) default mode for all models.

  • Page 309: Dimensions

    Print Engine Specifications Dimensions Height - 23.3 in (297mm) Width - 20.87 in (530 mm) Depth - 15.5 in (394 mm) w/ input tray set to letter, 16.14 in (410 mm) w/ input tray set to legal. Connectivity and Compatibility Item M126, M127 M128...

  • Page 310: Media Trays And Supply Capacity

    1. Appendix: Specifications 1 Includes the HD photo image format 2 Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND DCX Media Trays and Supply Capacity Item M126, M127 M128 Available input trays Integrated 250-sheet tray 50-sheet MP feeder 1-sheet manual feed slot Optional input sources...

  • Page 311: Types Of Print Media

    Print Engine Specifications 2 Up to 30,000 pages, based on an average of 3 pages per job and approximately 5% coverage per page. Yields may vary based on customer usage. Types of Print Media • Ensure trays are properly loaded. Never mix media types within a tray. Input capacity* Source Sizes...
  • Page 312 1. Appendix: Specifications Input capacity* Source Sizes Types Weight (sheets) Plain paper, transparency, • 50 paper recycled, labels, bond, letterhead, • 15 60-163 g/m² preprinted, labels** colored paper, (16-43 lb) • 10 light paper, heavy transparen A4, A5, A6,JIS¹- paper, rough/ cies B5, letter, legal, cotton, custom...

  • Page 313: Media Guidelines

    Print Engine Specifications Media Guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. • Weight—The printer can automatically feed paper weights from 60 to 176 g/m (16 to 47 lb bond) grain long.
  • Page 314 1. Appendix: Specifications • Rough-edged, rough or heavily textured surface papers, or curled papers • Recycled papers containing more than 25% post-consumer waste, and weighing more than 80 • Paper weighing less than 60 g/m (16 lb) • Multiple-part forms or documents Selecting paper Using appropriate paper prevents jams and helps ensure trouble-free printing.
  • Page 315 Print Engine Specifications • Store individual packages on a flat surface. • Do not store anything on top of individual paper packages. Using recycled paper and other office papers Generally the following property guidelines apply to recycled paper. • Low moisture content (4–5%) •...

  • Page 316: Digital Imaging Specifications

    1. Appendix: Specifications Digital Imaging Specifications General specifications ADF Scan speed Simplex ADF - Up to 25 ppm Duplex ADF - Up to 35 ppm (page sides) ADF Document handling ADF input capacity - 50 sheets. ADF output capacity - 50 sheets. ADF document width - 4.9’’...

  • Page 317: Scan And Copy Specific Specifications

    Digital Imaging Specifications Scanner operating environments • Temperature - 16°C to 32°C (60° to 90° farenheit) • Humidity - 8% RH to 80% RH • Altitude 0 to 3048M (10000 feet) Scan Preview • Available on disk equipped models. Storage environments (packed) •...
  • Page 318 1. Appendix: Specifications Duplex scan Duplex and copy is available on all series models. Scan file output formats • TIFF • JPEG • PDF and secure PDF • XPS Supported compressions • PDF - (1 bit,- JBIG2 CCIT G4, Flate), (8/24 bit - Flate JPEG) •...

  • Page 319: Fax Specifications

    Fax Specifications Fax Specifications Phone Network Connectivity Phone networks types supported PSTN or analog PABX (RJ-11) Group 3/ECM ITU COMPATIBILITY 8 x 3.85 pels/mm (200X100dpi) (204x98) Standard Resolution 8 x 7.7 pels/mm (200X200dpi) (204x196) Fine 11.8 x 11.8 pels/mm (300x300 dpi) (204x391) Superfine 15.7 x 15.7 pels/mm...

  • Page 320: Miscellaneous Fax Specifications

    1. Appendix: Specifications Send 200x100dpi, 200x200 dpi, 300x300 dpi Miscellaneous FAX Specifications 4 MB Flash (More than 320 pages based on ITU chart Fax memory #1)User selectable parameters are stored in NVRAM. Non hard drive model - 500 Speed dial Hard drive - >1800 Transmission Approximately 3 seconds per page...

  • Page 321: Tools

    Tools Tools The removal and adjustment procedures require the following tools and equipment: • Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver...
  • Page 322 1. Appendix: Specifications...

  • Page 323: Appendix: Preventive Maintenance Tables

    2. Appendix: Preventive Maintenance Tables Maintenance Kits Maintenance kits include: • Fuser • Tray 1 ACM feed tires • Transfer roll Maintenance kits Description Low voltage (110 V) maintenance kit High voltage (220 V) maintenance kit...
  • Page 324 MEMO...

This manual is also suitable for:

Li-mf1 m127Li-mf1 m128

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