Schaerer Coffee Prime Operating Instructions Manual page 77

Troubleshooting
Display message
Brewing unit time out
Water flow error
Steam boiler supply error
Modbus processing error
Modbus comm error
Accounting system is initiali-
sing.
Accounting system is online
Accounting system is offline
Unable to start database
Wrong database version
Unable to start user interface
General error message in con-
trol process
Unable to start control process
Control process has been un-
expectedly shut down
Unable to initialize control
process
Unable to set up communicati-
on with control process
Communication interrupted by
control process
BASCP_EN
V08 | 08.2018
Cause
The brewing unit does not have a press
switch for the "home position". The po-
sition of the brewing cylinder is detect-
ed by measuring the current value. The
following peak values are detected: up-
per and lower position
The following time out is defined: If no
current peak is detected within 10 sec-
onds after a brewer movement, the
"brewing unit timeout" is displayed.
While a coffee product is being dis-
pensed, the flow meter performs fewer
than the defined number of minimum
rotations. It is likely there is a blockage
or partial blockage somewhere in the
water system.
The level sensor detected a low level in
the steam boiler. An attempt was made
to fill the boiler. However, no water was
detected by the level probe within
60 sec. Filling is aborted.
The dispensing of beverages that re-
quire steam is disabled.
Communication error between the
power unit and TouchPanel.
Status message only
Status message only
Status message only
Serious error/internal error
Error at software start-up
What to do
► Contact your service partner.
► Check the level of the drinking water tank or the
condition of the mains water supply.
► Check the internal or external drinking water tank
(saturation of the filter reduces the water flow).
► Check whether the upper plunger is blocked or
partially congested.
► Check the grinding setting.
If the grinding setting is too fine, this can inhibit or
completely block the water flow.
► If the fault persists, contact your service partner.
► Contact your service partner.
► Contact your service partner.
–
–
–
► Disconnect the machine from the power supply.
► Connect the machine again and switch it on.
► Reinstall the software.
► Contact your service partner.
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