Troubleshooting; Solving Hardware-Related Problems - Native Instruments Komplete Audio 6 Manual

7

Troubleshooting

The information provided in this chapter should help you to solve most of the problems you
may encounter while you are using the KOMPLETE AUDIO 6.
7.1

Solving Hardware-related Problems

All Native Instruments products are extensively tested in real life situations during the develop-
ment phase. However, if you encounter any problems with your hardware, please check the fol-
lowing points:
▪ Verify that you have installed the latest driver and the latest software update. Check the
Native Instruments website for further information.
▪ Make sure the KOMPLETE AUDIO 6 interface is connected to a USB 2.0 port on your com-
puter (see also ↑7.3, Troubleshooting
▪ Make sure the KOMPLETE AUDIO 6 is connected directly to a USB port of the computer
and not through a USB hub (see also
▪ Replace the USB cable (see also
▪ Disconnect all other USB devices from the computer (except keyboard/mouse if not built
in).
▪ Try using another USB port on your computer (see also
If none of these tips help, please contact our Technical Support team. The contact information
is available under the following URL: http://www.native-instruments.com/contactinfo. In case
the KOMPLETE AUDIO 6 needs to be returned, the Technical Support team at Native Instru-
ments will assign you an RA (Return Authorization) number, which is required to handle your re-
turn. Packages returned without this RA number will not be correctly identified and as such
might not be processed properly.
(Windows)).
↑7.3, Troubleshooting
↑7.3, Troubleshooting (Windows)).
↑7.3, Troubleshooting
Solving Hardware-related Problems
(Windows)).
(Windows)).
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Troubleshooting