Sungrow SG2KTL-S User Manual page 69

User Manual 9 FAQ for SolarInfo WiFi
Question description: configuration end cannot find WiFi after installation
Solution:
1) Check if the device begins operation
2) Check if WiFi is installed correctly
3) The configuration end and WiFi should not be too far away. Move them together
to check if the search can be done.
4) If all above-mentioned items are checked and the distance is close enough, yet
this fault still occurs, it can be verified that the WiFi module is damaged.
No. 1002: Router password is correct or not
Applicable: All
Fault type: general
Question description: the signal strength and other items meet requirement, but
WIFi cannot connect to Router
Solution: make sure the router password is correct. Note if there are capital and
small letters.
No. 1003: Cannot find the assigned Router
Applicable: All
Fault type: general
Question description: smartphone or laptop cannot find the assigned Router
Solution:
1) Click the refresh button on the middle right to refresh
2) Make sure the Router is not far away from the WiFi and there is no iron materials
between them
3) Make sure there is no SSID hidden configuration of the Router
4) Router name cannot be started with "SG-"
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