Sungrow SG2KTL-S User Manual page 73

User Manual 9 FAQ for SolarInfo WiFi
No. 1006: 2 Routers nearby have the same SSID
Applicable: All
Fault type: 2 routers with the same name
Question description: two routers nearby have the same router name. Cannot
connect to the target Router even if the password is correct
Solution: Change the SSID of the Router that can be changed
Prevention measure: User confirmation
No. 1007: Data cannot be uploaded to the Server after correctly connected to Router
Applicable: All
Fault type: No data can be viewed from the Server
Question description: cannot find inverter data when the WiFi is correctly connected
to the Router and correctly registered.
Solution:
1) Make sure Router can correctly connect to Internet
2) Close the Router firewall
3) Check if there is advanced Router configuration
Prevention measure: confirm following the above solutions
No. 1008: Check the WiFi underlying data when all operations are failed
Applicable: All
Fault type: Configuration or WiFi module damage
Question description: Configuration or WiFi module damage
Solution: Read module data by EMW-TOOL software
Prevention measure: strict production inspection and strict configuration operation
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